SparkTrust Reviews 

359
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend using TrustSpark they installed my garden lights and 2 plug sockets which look amazing. Booked them again to rewire my new utility room with spot lights, plug sockets and some colour... See more

Rated 5 out of 5 stars

Almost every time I try to watch a movie online on one of the free sites, I would receive a warning about malware and to call a number to fix or I would lose all my data and information and that Micro... See more

Rated 5 out of 5 stars

Since i subscribed to Spark Trust i can surf the net without worrying about malware or the uncertainties that inevitably come with using a laptop.I am relatively new to this world,dipping my toe in th... See more

Rated 5 out of 5 stars

A virus that Mailwasher marked a Good, entered my computer. Not good. After work done to remove the virus, Mailwasher could not be reinstalled. At moment I am using the trial version that will expire... See more

Company details

  1. Software Company
  2. also in
  3. Computer Accessories Store

Information provided by various external sources

SparkTrust is a leading web security company whose mission is to help online businesses maintain a strong reputation by rapidly fixing websites that have been compromised by hackers and by continuously mitigating new vulnerabilities.


Contact info

5.0

Excellent

TrustScore 5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(359)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JIMD'S REVIEW

Seems to help, I don't see any viruses getting through. However I would like to see what type are trying to get on to my system.
I haven't tried to talk to support in awhile, really no need.

17 June 2016
Unprompted review
Rated 2 out of 5 stars

DO NOT USE

after installing this on my computer which I use for a business out of the house the problems started.
I had to log in to my google account every time I needed to use it, 6 time in 90 minutes
They deleted excel files as junk that I use daily, will now have to do an inventory and will take around 8-10 hours of work to restore them, we had a history on the files, they are all gone.
Every time you do a scan , you have to reboot your computer, will not exit there system, so when you do a reboot, there scan comes up again.
All the saved favorites in excel are gone, we had saved 15 of them that we use daily, all wiped out.
Sent them a note we were having a problem, said they could not find the order, even after sending a confirmation of the problems and a copy of the key license

15 June 2016
Unprompted review
SparkTrust logo

Reply from SparkTrust

Hello Paul,

Thank you for taking the time to provide us with your feedback. I am very sorry to hear about the negative experience you have had with our software.

Deleting saved passwords and login information is intended to increase the safety and security of your information. However, it is not a critical security step and generally can be disabled safely. I regret that this information was not provided to you when you initially contacted our Support Department for assistance.

I do see that a refund was processed on June 17th for your purchase. Should you have any questions regarding the refund, please let me know.

Kind Regards,

Davina

SparkTrust PC Cleaner Plus Customer Support

Rated 4 out of 5 stars

Malware hangup!

When using program - once the operation gets to the malware section it goes on and on and on - seems locked. So first time I stopped and of course had to start over!!! Now I just un-click malware check.

23 May 2016
Unprompted review
Rated 4 out of 5 stars

A long but necessary process

I was not prepared for how long the task of remote monitoring of my desktop, the cleaning of it, and the installation of some security software, would take. The big cost to me, then, was the amount of time it took out of my work schedule, which adds a real level of frustration and pressure. Probably the best part of 10 hours over two days. The result is pretty good, however; my computer is faster and work is therefore easier to perform. I had hoped to materially shorten the start-up time of the computer, but that did not happen to the extent I would have liked. I was handed between three or four technicians, so cannot remember the names of any of them. All were extremely pleasant and polite, and were aware that the process was taking longer than anticipated, and it's possible that communications between the various techies could have been better. All seemed to know what they were doing, however. Now I'm hoping the recommended software, which we installed, will do the trick in keeping the computer safe and functioning quickly.

21 May 2016
Unprompted review
Rated 4 out of 5 stars

I pay but it keeps asking to update each time it runs a scan.

Not sure where it is on my computer once i pay.

20 May 2016
Unprompted review
SparkTrust logo

Reply from SparkTrust

Hello Elaine,

I would be happy to assist you with accessing the program.

Our records indicate that you are currently a licensed user of SparkTrust PC Cleaner Plus, which is valid until 05/08/2017 (MM/DD/YYYY).

To refresh your license key, please restart your computer. Once your computer has started, make sure you are connected to the internet and re-open the software. Click on the word About and you should see the updated expiry date.

If you have lost the installation for SparkTrust PC Cleaner Plus, you can download and install the program again by doing the following:

1. Go to: http://spark.sparktrust.revenuewire.net/stpcclpro/download
2. Run the downloaded file to begin installation.
3. Follow the prompts to complete the installation.
4. Open the program and click the About button located at the top right of the program window.
4. Enter your license key in the text field provided
5. Now click OK.

Please let us know if you require further assistance.

Kind Regards,

Davina

SparkTrust PC Cleaner Plus Customer Support

Rated 5 out of 5 stars

Review with Windows 10

I have been using Spark Trust for several years. Recently, Microsoft sent an automated update to Windows 10. Spark Trust prevented the installation and the computer locked up. I had to hire a computer expert to put it back into working order. Spark Trust does not have an extension on the software so it is difficult uninstall.

7 May 2016
Unprompted review
Rated 1 out of 5 stars

go aweay

verey bad can't reach or open the matter GO AWAY

21 April 2016
Unprompted review
SparkTrust logo

Reply from SparkTrust

Hello Luigi,

From the information you have provided, it is difficult to pinpoint the nature of your concern. To help us assist you, could you please provide us with more information regarding your concerns?

I look forward to hearing back from you at your earliest convenience.

Kind Regards,

Davina

SparkTrust Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look