Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more
Company replied
We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more
Company replied
Spark done amazing job. Instalation was smooth and everything working nicely. I started saving money from first day. Also they explained me everything and on the end of the day, there wasn't any wo... See more
Company replied
Company details
Written by the company
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.
Contact info
St Peggs Mill 2, Thornhills Beck Lane, HD6 4AH, West Yorkshire, United Kingdom
- 0330 818 7273
- hello@sparkhome.co.uk
- sparkhome.co.uk
4.6
Excellent
453 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom was great
Tom was great, helpful, polite and incredibly knowledgeable! Would recommend to anyone!
11 February 2026
Unprompted review
Reply from Spark
Hi Alex,
Thanks so much for the great review, we’ve passed your kind comments onto Tom!
We appreciate you choose Spark for your solar installation.
Dan
Workmen were really friendly
Workmen were really friendly, polite and worked efficiently and helped explain the set up clearly to me.
11 February 2026
Unprompted review
Reply from Spark
Hi Jennifer,
We are so pleased to hear this, I will pass on your kind words to the team that came to visit.
Thanks for choosing Spark for your solar installation.
Dan
Excellent
Perfect service from start to finish. Excellent quality. Very happy would definitely recommend Spark.
10 February 2026
Unprompted review
Reply from Spark
Hi Louis,
Thanks so much for the glowing review. We are delighted that you found your solar installation from Spark to be perfect! Please do recommend us to anyone thinking of getting solar, we'd love to help.
Dan
Excellent service from Start to Finish
Spark has been amazing, ive had a wonderful service experience from the get-go. Every promises was kept to, information was prepared in advance and always cleared presented (there was never any barriers to ask questions- sometimes even the awkwards ones)- especially how some other solar companies have bad practises. My point of contact at Spark, the contractors that fitted my panels and the After care call was all exemplary.
29 January 2026
Unprompted review
Reply from Spark
Hi,
Thanks for the excellent review - I’ve requested through trustpilot, extra information so that I can find your order and specifically thank and pass this review onto all the people involved in your great experience!
Thanks for choosing Spark for your solar installation
Dan
Scam company don't give them your…
Scam company don't give them your details they keep ringing you to install solar panels and they are very threating. Please aviod
1 February 2026
Unprompted review
Reply from Spark
We requested additional information from this customer to locate their records in our system which they provided.
On searching their email, phone and variations of their name, we do not have any records for this customer and therefore this is not a review about our business.
Unfortunately, TrustPilot do not give us a method to request the review being removed.
Dan
Such a great Company— from start to…
Such a great Company— from start to finish!
My solar panels were installed today by a very competent and friendly crew. They kept me informed during the day and made sure I was happy with everything.
I then received a phone call from Sparks to check everything was in order. I would fully recommend them .
2 February 2026
Unprompted review
Reply from Spark
Hi Sue,
So pleased to hear everything went well. I will pass on your comments to the install team!
Dan
Very happy with Spark
Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out. All the workmen including the scaffolders have been lovely and professional and nothing was too much trouble. Highly recommended.
2 February 2026
Unprompted review
Reply from Spark
Hi Gemma,
Thanks so much for the glowing review. I will let the whole team know, Jason will be thrilled to hear this as he is a real star!
Thank you again!
Dan
Would not stop hounding me
Sales rep would not stop hounding me, even after I repeatedly refused their quotes.
The sales reps tactic was too aggressive for my liking.
Edit: spoken to a representative, and the sales rep is no longer part of their team.
1 February 2026
Unprompted review
Reply from Spark
We've requested additional information to fully understand the nature of this review.
You can also contact me directly at dan@sparkhome.co.uk
Daniel Childs
Solar panels …
Great experience the installation team worked hard. They left my driveway clean and tidy
9 January 2026
Unprompted review
Reply from Spark
Thanks for the excellent review and really pleased to hear you had a great experience with Spark!
Dan
Amazing service
Amazing service. Work has been carried out really well and really happy with the final result.
30 January 2026
Unprompted review
Reply from Spark
Hi Vojtech,
Appreciate the comments and really pleased you were happy with the install! Thank you!
Dan
sold my data
Someone came to our house so we could get a quote, we decided it wasn't what we wanted to do at this time. The sales man was pushy but whatever it is what it is. Since, I have had calls from many different people, someone warning me i have damp in my roof and they need to come and check it (not true). It's just ridiculous how they didn't make a sale and now i have different companies calling me referencing my recent solar quotation. Just steer clear if you want to protect your privacy.
1 December 2025
Unprompted review
Reply from Spark
We've requested additional information as, to be clear, we do not and cannot sell on customers data.
If you are able to get in touch directly or provide information via TrustPilot I will be able to properly review your information.
Dan
Outstanding service from Spark Solar
Outstanding service from Spark Solar, good communication, quick install, superb install team
23 January 2026
Unprompted review
Reply from Spark
Hi Phil,
Thanks for the glowing review, the Spark team are thrilled to hear it and we hope you love your solar system!
Dan
Problems month after install
Over a month after installation, scaffolding still erected. Called Spark to let them know, they were completely unaware. They told me it would be sorted as soon as possible - we are now 10 days later and still the scaffolding is up and no contact from Spark. Due to multiple issues with our install, we were offered £250 compensation. After our previous review (11th December), Spark replied saying that compensation had been paid before completion of job - we are still awaiting that payment and yet again no contact from Spark.
Looking at other reviews, it seems we have been very unfortunate with the service we have received, however, would just like some acknowledgement of the poor service we have received, rather than being dismissed. Don't like making complaints or writing reviews like this, but it seems there is no other way for us to be heard.
22 January 2026
Unprompted review
Reply from Spark
Hi Rachel,
We are sorry that you had a rare poor experience. We were let down by our scaffolding subcontractors and have since removed them as a suppliers.
I am aware that the team have since resolved the issue and we will always be on hand to support in the future. We very rarely get things wrong but we did here and it is unfortunate that it happened to you.
I hope you have nothing but positive experiences with your system and any support we need to provide in the future.
Dan
Spark - thumbs up
System installed today, we were kept informed of the progress, and have dealt with very friendly people all along the journey.
15 January 2026
Unprompted review
Reply from Spark
Hi Mark,
Very pleased you found the team at Spark friendly and that your solar system was installed without issue! Thanks for choosing us!
Dan
Excellent customer service
Excellent customer service, good communication and clear information. So far so good, we look forward to the benefits of our new solar installation (and for the sun to shine)
13 January 2026
Unprompted review
Reply from Spark
Hello Alison,
Thank you for the lovely feedback! We’re really pleased to hear you’ve had excellent customer service, clear communication, and helpful information throughout. We hope you enjoy the benefits of your new solar installation... and yes, fingers crossed for plenty of sunshine ahead!
All the best,
Spark
Helpful staff
13 January 2026
Unprompted review
Reply from Spark
Hello Iustin,
Thank you for your feedback! We’re glad to hear you found the staff helpful, that’s always our aim.
Thanks again for choosing Spark.
Really great and efficient
Really great and efficient. Really communicative and so friendly!
Shout out to Sam and Louie!
9 January 2026
Unprompted review
Reply from Spark
Hello Greg,
Thank you for the great feedback! We’re really pleased to hear everything was efficient, well communicated, and friendly throughout. Sam and Louie will be delighted with the shout-out — we’ll be sure to pass it on to them. Thanks again for choosing Spark!
Professional and efficient service throughout.
The initial presentation was very comprehensive and included a walk and talk through of the system and how it would be installed. After some research and having agreed a package, the install date was quickly booked. Scaffolding arrived earlier than expected and the team were professional. Installers turned up on time having messaged the day before, and kept me informed of progress throughout the installation. There were some slight differences in the installation to how it had been described on the original meeting, due to isolation switches but the Spark kit is as described and it has all been done neatly. The installer hadn't seen the tablet before so we were both learning, the only issue is it will use it's battery in an hour or so and requires to be permanently plugged in. It may need some settings changing but it's new to me, and I can't see anything obvious. Panels are very neat, really happy with how they look. Time will tell how efficient and worthwhile it all is, hard to judge in the depth of UK winter but they start producing as soon as the Sun starts to come up. Scaffolding is due down today, one day after completing the necessary paperwork with Spark following installation.
7 January 2026
Unprompted review
Reply from Spark
Hello C Kirman,
Thank you for taking the time to leave such a detailed and balanced review, we really appreciate it!
We’re pleased to hear that the initial presentation was thorough and helped you clearly understand both the system and the installation process, and that once you were happy to proceed, everything moved quickly. It’s great to know the scaffolding and installation teams were professional, punctual, and kept you informed throughout. That communication is something we place a lot of importance on.
Thank you as well for your understanding around the small differences during installation relating to the isolation switches. We’re glad to hear the Spark equipment itself met expectations and that everything was completed neatly. We also appreciate your comments regarding the tablet. As newer hardware is introduced, there can be a short learning curve, and we’re always happy to help with settings or advice if needed. If you’d like us to review the tablet setup or battery usage with you, just let us know.
We’re delighted you’re happy with how the panels look and that you’re already seeing generation, even during the darker winter months. As the days get longer, you should start to see even stronger performance!
Thank you again for your thoughtful feedback and for choosing us. If you need any support at all as you get used to the system, we’re always here to help.
All the best,
Spark
Reply from Spark
Hello Carolyn,
Thank you so much! We’re really glad to hear you had such a positive experience. We’ll be sure to pass your thanks on to the team — they’ll really appreciate it.
All the best,
Spark
Jordan - Customer Service
Had to speak to Jordan in customer services after something happened and he was the loveliest person I have spoken to. the value the company stand for are amazing. the customer service I received was fantastic. I will be recommending spark to all who I can
8 January 2026
Unprompted review
Reply from Spark
Thank you so much for your lovely feedback! We’re delighted to hear that Jordan was able to help and made such a positive impression — he’ll be really pleased to hear your kind words.
Providing fantastic customer service and standing by our values is incredibly important to us, so it’s great to know that came across in your experience. We truly appreciate your recommendation and thank you for choosing Spark!
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