Spares2Repair.co.uk Reviews 3,864

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and patience, often going above and beyond to assist with finding the correct parts. The service is consistently described as excellent, with many highlighting the ease of ordering, prompt communication, and efficient delivery of products that are often difficult to source elsewhere. However, some customers also noted issues with delivery times, experiencing delays or receiving items later than expected. A few people were dissatisfied with the company's handling of discontinued items or back-ordered parts, mentioning a lack of clear communication or extended waiting periods for products that ultimately became unavailable.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality, competitive pricing,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, competitive... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Service

People report positive experiences with service. Customers frequently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Needed a new circuit board for my 20y old Elica cooker hood. Thought I'd have no chance but these guys had it listed and for a very reasonable price. Next day delivery took 3 days but Royal Mail, so n... See more

Rated 5 out of 5 stars

Urgently needed a replacement flow meter gasket for my Miele washing machine. Ordered and had delivered next day. Perfect fit and machine now fully functioning. I will definitely be using you again wh... See more

Rated 5 out of 5 stars

The personal touch has gone missing from almost all retailers these days which makes it all the more special when you do get it. Spares2Repair really care about the customer and you speak with empathe... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Service

Ordered a part which turned out to be the wrong one as the website didn't make it clear that there were 2 different sizes for the unit we had. Returned the incorrect one and reordered the correct one. All items were processed without any dramas and quickly and promptly. Thank you, particularly to Dan for his time, understanding and help. Great service. Delivery was prompt and efficient.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the support team when I needed help finding a replacement washing machine door handle. They responded quickly, were very helpful, and guided me clearly to the correct spare part. The whole process was smooth and stress-free, and I was able to fix the issue without any problems. Really appreciate the support—highly recommended!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great communication and product knowledge. Care and attention when packing items and swift response and delivery time. Very happy customer

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Expensive postage and no show order

Bought a freezer door part specifically as they said it would be delivered in 2 working days. Paid £5.49 for the postage and no delivery. Contacted them and lo and behold it was being packed! It arrived after 4 days so no freezer all week. I’ve requested my postage back as they didn’t deliver it in time and that’s not cheap postage, and I’ve heard nothing back yet again. I wouldn’t use this company again for sure

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Great product. Great customer service. Very fast delivery. The product works great and is as described. Highly recommend.
Thank you 😊

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Worth chacking for spares

I have obtained a replacement filters for a Philips humidifier that were unavailable from Philips. It was originally back-ordered but I eventually got them after waiting for a few weeks.
Spares2repair is worth checking even if you cannot get spare parts from the manufacturer themselves.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered part in February which was…

Ordered part in February which was actually on back order, it arrived in April, The communication and information on my orders progress was fantastic and I'm extremely grateful that they managed to get the part I needed. Thank you!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate web site

Easy to navigate web site. Found parts at great prices.
Delivery as expected.
Packaged safely, and not too much wasted (like the lack of waste). Really pleased with whole experience. I will use site again and reccomend excellent quality products.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I ordered a part for my printer. I didn't know it was not available at the time, but Spares2Repair handled everything, from making the order with the manufacturer all the way to the shipping. I am beyond satisfied, and the part I received is the exact reference I needed. I highly recommend Spares2Repair, it's really worth everything.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Effective customer service

Took a bit of time for the intial email that wasnt automated but the automated email asks for the information that customer service (Dan) would need.
Once Dan replied saying he was looking into what part i would need it was done pretty fast along with the link and the reassurance it is the part that will fit my washing machine.

Thanks Dan best customer service in a while

Efficient and straight to the point

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Chat Bot help

Dan who I was talking to via the Chat Bot, helped my sort out what I needed for both my cooker and Fridge/Freezer with very little information. I normally hate Chat Bots as cannot get a clear answer. Dan not only understood the question but gave the answer,and sent a link to the products I need.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Dan G AWESOME!

Dan G of the company was awesome to deal with, kindly checking my dishwasher model no. compatibility to offer suitable spares in no time at all :)

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful site for oven spare parts

The website was easy to navigate, I found what I wanted easily, good product detail. Competitive product pricing and loved the order process update emails. I shipped my oder by Royal Mail to Singapore, had tracking updates, it arrived on time and was a reasonable cost. Product now installed! Super happy with the site and service.

8 April 2026
Unprompted review

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