Sovora 

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See what reviewers are saying

Rated 1 out of 5 stars

One of the worst vacuum cleaner I have ever owned. Nightmare to empty no suction at all power is useless. I only bought it because the reviews where good but I think a lot of them must be fake as its... See more

Rated 1 out of 5 stars

Absolutely shocking company! Placed an order for a vacuum cleaner, and paid for it, decided against it and cancelled the order within an hour of paying for it, they then decided to take a 15% fee desp... See more

Rated 5 out of 5 stars

We move houses recently and ordered two beds from there as we were recommended by a close friends. Not having dealt with them before, we initially only ordered one, however within a week the bed was... See more

Company replied

Rated 5 out of 5 stars

Having placed an order with another bed company only to be let down by them, I spoke to Sovora to make sure they could deliver by a certain date and they stuck to their word and delivered it perfectly... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

Manufacturer of high quality divan beds and mattress. All our items are hand made to order right here in the UK. We only use the best materials for all our products, ensuring they last a long time. We offer a 5 year warranty for all of our products.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the worst vacuum cleaner I have…

One of the worst vacuum cleaner I have ever owned. Nightmare to empty no suction at all power is useless. I only bought it because the reviews where good but I think a lot of them must be fake as its no where as good. Regret ever wasting my money on this vacuum cleaner

4 August 2025
Unprompted review
Rated 1 out of 5 stars

We purchased a pro vacuum cleaner at a…

We purchased a pro vacuum cleaner at a cost of £179 in November and the floor brush hose split in April so we contacted Cindy about the problem and at 1st she seemed like she was going to be helpful how wrong we were she doesn't even reply to emails now and totally ignores us all we require is a replacement floor brush then we would have a working vacuum again but still haven't had any notification from all the emails I've sent which we find extremely rude as we are pensioners and can't afford to buy a new one as £179 is a lot of money for us just to write off Chris and Maggie Bishop

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Horrible product

Horrible product, one of the worst surprisingly enough. Pretty sure was broke and I had to submitted 5 videos to prove it wasn’t working and I’m still waiting on my refund

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company! Placed an order for a vacuum cleaner, and paid for it, decided against it and cancelled the order within an hour of paying for it, they then decided to take a 15% fee despite it saying on their website a full refund would be issued if cancelled within an hour! When questioned this they have ignored my emails!

5 April 2025
Unprompted review
Rated 1 out of 5 stars

I had to give a star so I could write…

I had to give a star so I could write the review. I placed an order by mistake and email them to cancel it straight away. They email back that they need to deduct 15% according to they refund policy. The order hasn't been even despatched. What a fraud!!!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

One of the best purchases I’ve made online.

Wow! What can I say! What a beautiful bed. We ordered a bed and a mattress from this wonderful company who delivered it quickly. Fantastic customer service from buying to delivery. Any questions I had were promptly answered. Would highly recommend buying from this company!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Quality and professionalism with a smile

We move houses recently and ordered two beds from there as we were recommended by a close friends. Not having dealt with them before, we initially only ordered one, however within a week the bed was delivered and the gentleman who delivered was so conciderate and courteous that we immediately ordered the second. The beds are amazing quality and we've been sleeping like babies!
Thanks guys for a completely professional & swift service.

27 July 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello,

Thanks for your whopping 5 stars!

We’re super glad you have experienced great service with us.

Best wishes,
Adam

Rated 5 out of 5 stars

I recently purchased a bed from here…

I recently purchased a bed from here and am beyond pleased with the experience. The bed itself is incredibly comfortable.

The delivery was smooth and on time, with the bed arriving in perfect condition. The assembly was straightforward, and the instructions were easy to follow. What truly stood out, however, was the excellent customer service. The team was responsive, friendly, and eager to help with any questions I had.

Overall, this bed has exceeded my expectations, and I can confidently say it’s one of the best purchases I've made in a long time. I would highly recommend this bed and company to anyone looking for quality, comfort, and great service

20 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thank you so much for your kind words and lovely review.

We hope to see you back again soon!

Best wishes,
Michael

Rated 5 out of 5 stars

I don’t usually like to buy online due…

I don’t usually like to buy online due to many bad experiences but this time I can have no complaints.
Easy to use site, quick response to queries, rapid delivery and when the bed arrived the quality was so much better than I expected for the price I paid!
Have already recommended Sovora to family and friends!

22 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thank you for leaving us a review!

We pride ourselves on quality service and products here at Sovora, I'm glad you've had such a fab experience with us.

Best wishes,
Michael

Rated 5 out of 5 stars

Excellent bed from a reliable company

I recently bought a bed from here and couldn’t have asked for anything better. The bed was delivered promptly and the customer service was the best i’ve had. I will definitely be ordering from here again in the future. Highly recommended this company.

14 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello,

Thanks for your whopping 5 stars!

We’re super glad you have experienced great service with us.

Best wishes,
Michael

Rated 5 out of 5 stars

I came across this website online and…

I came across this website online and found exactly what I was looking for (Colorado divan bed). I was a bit hesitant as I never heard of this website but decided to go with them. Received a text in 3 days letting me know my bed was now ready for delivery. I replied to the text to confirm delivery tomorrow is fine and received a time window. The driver rang me when he was 30 minutes away and allowed me to prepare for the delivery. The bed in 2 parts, plus the mattress and the floor standing headboard. It took literally 10-15 minutes to assemble everything as it was very straight forward. End result was a beautiful bed in our bedroom and a very very comfortable mattress (memory pocket mattress). Thanks to Steve for helping me choose the right mattress, he asked me a few questions and then told me which mattress would suit our needs. I have recommended you to family and friends. My go to place now for beds and mattresses. Excellent prices much better than stores, and fast and friendly service

21 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello Joseph,

Thank you so much for leaving us a fabulous 5* review! I'm so glad you had a positive experience with us. We look forward to serving you again.

Best wishes,
Michael

Rated 5 out of 5 stars

Having placed an order with another bed…

Having placed an order with another bed company only to be let down by them, I spoke to Sovora to make sure they could deliver by a certain date and they stuck to their word and delivered it perfectly on time. The bed is great but the mattress js even better. Stress free purchase just like it ought to be, easy and seamless.

20 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thank you so much for leaving us a fabulous 5* review! I'm so glad you had a positive experience with us. We look forward to serving you again.

Best wishes,
Michael

Rated 5 out of 5 stars

One happy customer

I had paticular requirements that meant many questions before purchasing, thankfully the team weren't put off by this and answered everything with multiple suggestions too.

Since my purchase, I waited to see the quality of product before my review, glad to say it matched the customer service.

I shall be recommending to all.

22 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello,

Thank you so much for leaving us a fabulous 5* review! I'm so glad you had a positive experience with us.

Best wishes
Michael

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, easy to navigate the site and find the right quality of bed for the right price. The quality of bed ordered is second top tier, hassle free experience and would massively recommend

22 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thanks for your whopping 5 stars!

We’re super glad you have experienced great service us.

Best wishes,
Michael

Rated 5 out of 5 stars

Amazing Amazing Amazing

The entire experience has been excellent. The site is very user friendly and I am not good with technology. I would normally go into a store but the prices are unbelievable. The quality of the bed is second to none. Much better than what you get from high street

11 March 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thanks a bunch for your feedback!

It's lovely to hear that your ordering experience has been seamless - that's great news!

Best wishes,

Michael

Rated 5 out of 5 stars

Really fantastic service from start to…

Really fantastic service from start to finish. The team are very helpful, polite and informative and made sure we were looked after. The memory pocket mattress and bed we ordered were delivered in great time and the quality is superb! Really can't fault the team, i have already recommended to friends and family. So much better than traipsing the high street. Brilliant.

22 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thank you so much for leaving our us a fabulous 5* review! I'm so glad you had a positive experience with us.

Best wishes,

Michael

Rated 5 out of 5 stars

Amazing purchase

Amazing purchase

Bought 2 beds recently, wanted to wait a little while before leaving a review and I can happily say I’m a very happy customer
Was exactly what I ordered and quality was second to none.

Will definitely recommend to family & friends

22 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thanks so much for giving us 5 stars!

We're chuffed to pieces that you are happy with your purchase. We hope to see you back again soon!

Kind Regards,

Michael

Rated 5 out of 5 stars

First class service from this company

First class service from this company. Adam answered all my queries and the bed was delivered exactly on time. 5 ⭐️ from me

14 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hello there,

Thank you for leaving us a review!

We pride ourselves on quality service and products here at Sovora, I'm glad you've had such a fab experience with us.

Kind Regards,

Michael

Rated 5 out of 5 stars

So glad I bought from this company

So glad I bought from this company. Fantastic product that came faster than expected. Real quality product and the best nights sleep I have had in a long time. Big thanks to the customer service team who answered all my questions promptly. Highly recommend buying from this company

10 August 2024
Unprompted review
Sovora logo

Reply from Sovora

Hi Aaron

Thank you very much for your review, it is very much appreciated.

Kind Regards

Michael

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