Sound Shoppe NYC Reviews 

300
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's exceptional selection of unique and hard-to-find boutique pedals, highlighting the quality and variety of products available. Many consumers also commend the remarkably fast shipping and careful packaging, ensuring items arrive quickly and safely. The overall service, including communication and customer support, is frequently described as stellar, making transactions seamless and pleasant. Customers also frequently appreciate the personalized touches, such as thank you notes, included with their orders. Many reviewers highlight the excellent value and competitive pricing, making high-quality products accessible.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting an exceptional and comprehensive selection of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the exceptionally fast... See more

Service

People report positive experiences with service, highlighting that it elevates the store from great to... See more

Order

Clients share positive opinions on their orders, with many expressing satisfaction and a desire to reorder.... See more

Customer service

Customers had positive experiences with customer service, highlighting the genuinely helpful and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt shipping, well packed, great pedals. One of the few places — if not the only — that ever has Ezhi & Aka pedals in stock. The Double Tape T is an amazing pedal for all of the craziness it can b... See more

Company replied

Rated 5 out of 5 stars

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice... See more

Rated 5 out of 5 stars

Sound Shoppe NYC has an awesome selection of guitar pedals, and I was especially impressed by their variety of FTelettronica pedals — a brand I’ve been trying to find a U.S. distributor for quite some... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with both the pedal and the experience. The pedal sounds absolutely incredible exactly what I was hoping for and even better in person. It’s clear a lot of care went into how i... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Curating Pedals. Celebrating Innovation.

Happiness Guarantee

30 day Returns

You are welcome to return any item for any reason within 30 days after delivery. If there's a malfunction, return shipping's on us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(300)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best

I appreciate the in stock notification, loyalty discount, and super quick shipping! My new BROMDIHYDROCHLORPHENYLBENZODIAZEPINE was at my house making thunderous apocalypse just two or three days after ordering. Cheers!

17 August 2025
Rated 5 out of 5 stars

Super Happy Customer

This was my first time ordering from Sound Shoppe NYC. I was so glad to get the email notifying me that the Brom pedal by Ezhi & Aka (Russia) was back in stock. I jumped on it right away and I'm super happy with this weird/noise machine! Thanks for stocking such interesting pedals.

19 August 2025
Rated 5 out of 5 stars

A great experience with Sound Shoppe NYC.

I tried ordering from Sound Shoppe NYC for the first time and got my order very quickly. I had a very slight issue with my order that may not matter to most people but I reached out, they got back to me quickly and were very helpful. We got everything straightened out quickly and easily and I’m very pleased with the overall experience. I would order from them again and recommend to everyone.

11 August 2025
Rated 5 out of 5 stars

Ex. transaction will do future biz here

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice until afterward, and so I contacted the Sound Shoppe admin. They responded immediately and corrected the address for me right away. The item came quickly and it was very well packed with bubble wrap etc. Everything was in order. Thanks!

3 August 2025

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