Liam has been most helpful with an ongoing internet issue. They have been checking on a regular basis to see how things are going as although the system was working, it wasn't providing the full facil... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have recently had an on hold message feature installed by Sound Marketing. Thanks to Ryan for signing us up to the service, and Lucia who worked on our requests and walked us through the p... See more
Company replied
We have used sound marketing in our business for several years and could not be happier with their service. Lucia our account manager is brilliant, No matter what unusual request we have (and there h... See more
Company replied
We have been working with Sound Marketing since 2016 and have always received a first class service. Easy to use on-line script editing with a fast turnaround on any changes. Lucia is always quick... See more
Company replied
Company details
Written by the company
Sound Marketing have been providing bespoke audio for business for nearly 30 years. We help our customers realise the power of their brand through on-hold audio, digital signage and in-store music. All of our customers; no matter what their size or requirements, receive the same level of service. Although the technology we now use to deliver our products onto your phone system or into your showroom has changed, our level of commitment to our customers has not. One of the keys to our strength and an essential part of our philosophy, is keeping everything in house, from our bespoke online scripting system, to the recording and production of the audio, everything is done at our offices at Strattons House in Melksham. From our inception, our focus has been to exceed our customers' expectations.
Contact info
United States
- soundm.com
Site visit to resolve an ongoing issue
Liam has been most helpful with an ongoing internet issue. They have been checking on a regular basis to see how things are going as although the system was working, it wasn't providing the full facilities. Liam & Lynn took the time to visit our premises and went above and beyond to resolve the issue before leaving. They even resolved an issue with the TV unit it's self so really appreciated their visit.
3 March 2026
Unprompted review
Sound Marketing are a pleasure to deal…
Sound Marketing are a pleasure to deal with, always helpful and on time with everything asked of them.
Highly recommended.
27 January 2026
Unprompted review
Reply from Sound Marketing
Thank you Andrew! We really appreciate the great feedback and we’re really glad to hear you’ve been happy with our service and turnaround!
Great to work with!
It is great working with Sound Marketing. They are incredibly helpful, professional and efficient and their talent creates superb quality work. Highly recommended!
7 August 2025
Reply from Sound Marketing
Thank you for the wonderful feedback, Jenni.
We're very proud of our team's commitment to professionalism and quality, and it's incredibly rewarding to know that this has translated into a great experience for you.
We're ready for your next update!
Answered all my questions i had which…
Answered all my questions i had which was a great help
9 July 2025
Reply from Sound Marketing
Thanks for the positive feedback, Gordon!
We're really happy to hear that we were able to answer all your questions and be a great help.
We're always here if you need anything else!
Excellent Service
We had a great experience working with Sound Marketing. Stacey, from Sales Support, did an outstanding job—professional, responsive, and efficient throughout the process.
15 May 2025
Unprompted review
Reply from Sound Marketing
Thanks Alae!
We're always happy to help!
Received a great service as always
Received a great service from Sound Marketing as always. Stacey went above and beyond to support in providing updated messages and surpassed the agreed time frames to help in delivering a project. Sarah. Ralawise
10 October 2024
Unprompted review
Reply from Sound Marketing
Thanks Sarah!
When it comes to surpassing time frames, Stacey is one of our best! We've no doubt that she's already drafting your next updates, and following along with your social media campaigns.
We look forward to recording your next production.
High level of communication
High level of communication
Excellent tech support
Friendly staff
Just really good
16 November 2023
Unprompted review
Reply from Sound Marketing
Thanks Neil!
We're super pleased to see your review! Our team always aims to do more than just deliver on time, they look to go above and beyond where ever possible.
We can't wait to see what your next update has instore.
Reply from Sound Marketing
Thanks Elliot!
Your review is as prompt and concise as your updates!
We look forward to your next submission.
Reply from Sound Marketing
Thanks Josh!
We're thrilled to see that you've been making good use of Lucy's library of draft messages! She works tirelessly to keep them up to date and on brand.
Let her know what you're going to be promoting on your Trade Counter, and she'll make sure your next update is laser focussed on those offers!
Service and Stacey has been amazing…
Service and Stacey has been amazing through out the process.
22 June 2023
Unprompted review
Reply from Sound Marketing
Thanks Mudit!
When she's not burning her way through keyboards, Stacey can be found scouring your website and social media to keep your draft messages up to date.
Drop her an email, and she'll take care of the rest.
Sound Marketing are Sound!
Stacey at Sound Marketing is always really helpful and on the ball with everything. They produce our updated on hold scripts for our hotel quickly and always notify us when we haven't updated in a while. Great service!
23 March 2023
Unprompted review
Reply from Sound Marketing
Thanks Donna!
We're delighted to hear your feedback on our speedy service. Keeping our customers notified and updated are two of our core principals.
Stacey is our Hospitality Expert, and we've no doubt that she's already drafting and diarising your next update.
Going the extra mile...
We have recently had an on hold message feature installed by Sound Marketing.
Thanks to Ryan for signing us up to the service, and Lucia who worked on our requests and walked us through the process from start to finish.
Lucia even searched through years of archives for the Welsh background music we desired!
Very happy with the service received, will definitely recommend to others.
Independent Paint Supplies
1 February 2023
Unprompted review
Reply from Sound Marketing
Thanks Dom!
Lucia's search manifested itself as listening to each and EVERY track, at almost 100% volume, expertly critiquing everything from the individual instrumentation, to the overall production quality. These are talents, that until now, she kept very quiet about.
We don't want to make audio that's just satisfactory, we want to make audio that goes above and beyond. So, if that means spending a few hours going through the archives, then that's exactly what we'll do.
We're thrilled that you're happy with service!
Professional, Friendly & Efficient - Outstanding!
After finding Sound Marketing on Google searching for a new on hold music provider, Ryan couldn't have been more helpful. After various questions we were signed up on a reasonable contract. Stacey has been extremely friendly and accommodating to our requests and certain revisions we had. Overall, a fantastic experience with Sound Marketing.
16 February 2023
Unprompted review
Reply from Sound Marketing
Thanks Stephanie.
We know that questions and requests are key to creating a compelling on hold production, and we're happy to see that we've hit the mark with yours.
We look forward to working with you again in the coming years.
Above and beyond
I work for IT in an organization and utilize Sound Marketing for our audio files for the phone system. They are very helpful and go above and beyond, providing quality audio and listening to your business requirements to supply a suitable solution. Thank you to Mike Brown for all your assistance
19 January 2023
Unprompted review
Reply from Sound Marketing
Thanks Robyn!
It's great to hear that you've enjoyed working with us, and we look forward to our next project with you.
Excellent customer service
We have worked with Sound Marketing for many years.
Stacey provides excellent support and quick responses in a very professional and friendly manner. Stacey was super helpful today when I was updating our on hold script.
19 January 2023
Unprompted review
Reply from Sound Marketing
Thanks Natasha!
Excellent support and quick responses are exactly what we promise, and we're delighted to hear that Stacey has hit the mark!
We look forward to processing your next update.
Superb from Hello to Goodbye
We were connected with Sound Marketing by our new telephone system provider and from the first conversation I knew we'd struck gold. Mike and his team are personable, professional and knowledgable and take the time to get to know the companies they're providing voices for.
The online Script portal is easy to understand and use and there's a wealth of voices and background music to choose from.
Every nuance in a message can be tweaked and adjusted until you, as SoundM's client, are 100% happy.
I really can't speak highly enough of Sound Marketing and am delighted that they're now involved in the way we interract with our customers on the telephone.
20 November 2022
Unprompted review
Reply from Sound Marketing
Thanks Ian!
The points you've highlighted are the ones we consider our most important, so it's a real delight to see them in this review.
We look forward to working on your next audio update!
Highly Recommended
Stacey is so helpful, professional and friendly. She comes up with some great suggestions and ideas. Everything Sound Marketing do for us sounds so professional and they make it easy to install and explain everything perfectly. I would highly recommend Sound Marketing, what a great company offering a fantastic product with a great service!
24 November 2022
Unprompted review
Reply from Sound Marketing
Thanks Becki!
We're delighted to hear that you've enjoyed our service, and we've passed your review on to Stacey, as we know it'll make her day.
Whether it's just a simple message, or a completely new production, we look forward to working with you on your next On Hold audio update.
Fantastic experience
Fantastic experience. Dealt with Julia who couldn't have been more helpful.
23 November 2022
Unprompted review
Reply from Sound Marketing
Thanks Gary!
Helpful is the name of the game, and we're glad to see that you appreciated it.
Good customer service
Lucia always very helpful and attentive to script changes to make sure they are not outdated
10 November 2022
Unprompted review
Reply from Sound Marketing
Thanks Calvin!
Proactive account management is one of our fundamental principles, and we're happy to see that Lucia's unwavering dedication to timely script updates has struck a chord with you.
Well run business we have been using SM…
Well run business we have been using SM for many years
10 November 2022
Unprompted review
Reply from Sound Marketing
Thanks Gerald!
We greatly appreciate that you've come back to us year after year, after year, after! 15 years to be exact!
Lucy thinks this is because of the powerful allure of her voice, but the MD thinks it's more likely to be the proactive account management, and dedication to customer service.
Either way, thank you for continuing to choose SM!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.