Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more
Company replied
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Review summary
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Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more
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I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more
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Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more
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Company details
Written by the company
One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!
Contact info
129 New Court Way, L39 2YT, Ormskirk, United Kingdom
- 01695 570023
- sales@soundaffects.com
- soundaffects.com
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great communication and advice
Great communication and advice. Guitar arrived very quickly.
DHL do not give delivery slots and their information is not always up to date.
2 May 2026
Hofner Vintage Strap Buttons
Usual great service from Sound Affects, fair price and prompt delivery, thank you!
30 April 2026
All went smoothly
All went smoothly, kept informed when item was going to be delivered and was well packaged.
28 April 2026
Excellent…
Second hand guitar was accurately described on SA website. Reasonable price with excellent service and delivery.
27 April 2026
Excellent service
Excellent service, they went out of their way to deliver quickly. Superb guitar too!
24 April 2026
Very good quality products and good…
Very good quality products and good communication from staff. Products shipped on time and in great condition. Very happy with products.
24 April 2026
Nice pedal, great price, quick delivery!
Nice pedal, great price, carefully packaged and delivered next day...what's not to like about that? Thank you!!!
21 April 2026
Reply from Sound Affects
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The guitar was in first class condition…
The guitar was in first class condition and was delivered very quickly. There was a problem, and communication was spot-on!
20 April 2026
Reply from Sound Affects
Thank you for taking the time to leave a review.
Great service.
Item was exactly as described, in mint condition. In correct packaging. Functions exactly as expected. Staff were helpful and made sure I remained in the loop regarding delivery progress. Ordered one day [a week day], and delivered the next day [also a week day]. Independent business in Ormskirk, generally good prices, and occasionally 'harder-to-get' items can be found.
14 April 2026
Reply from Sound Affects
Many thanks for taking the time to leave a review. It is much appreciated.
Reply from Sound Affects
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Reply from Sound Affects
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New guitar. Great experience.
My first time ordering from Sound Affects and I was really impressed with their communication and overall service. From my experience, I would have no hesitation in recommending them.
26 March 2026
Reply from Sound Affects
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Reply from Sound Affects
Much appreciated.
Great knowledgeable team!
9 March 2026
Reply from Sound Affects
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Excellent customer service
9 March 2026
Reply from Sound Affects
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Much appreciated.
Excellent
Excellent, ordere saturday,delivered Sunday, cant ask for more
Fantastic seller
9 March 2026
Reply from Sound Affects
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Good packaging
Very happy with my purchase. Goods arrived very quickly and I was delighted with how well the goods were packaged. For example the packager removed the little white plastic knob from the pick up selector switch and had packaged it seperately in the guitar case! This was over and above and I will hope to buy from them again!
5 March 2026
Reply from Sound Affects
Thanks again for taking the time to leave a review.
Much appreciated.
Very helpful and friendly staff
Very helpful and friendly staff, had an issue with payment and they were very understanding. Long story short, highly recommend this place and will definitely buy again from here!
27 February 2026
Reply from Sound Affects
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Comedic Double Acts.
Laurel and Hardy, Abbott and Costello, Morecambe and Wise, Dean Martin and Jerry Lewis, Peter Cook and Dudley Moore, Steve Martin and Martin Short, Sound Affects and DHL! Need I say more!!!
3 March 2026
Reply from Sound Affects
A simple order turned sour.
This customer purchased a guitar we shipped out the same day via DHL next day.
Sadly DHL did not deliver next day.
The customer decided against the order and contacted DHL. Due to some confusion the shipment then went on hold and we arrange for it to be returned to sender.
When the guitar arrived back in our store the customer was fully refunded within 2 hours.
Throughout the process the customer called our store a lot and was abusive and argumentative.
Our staff should not and will not put up with this.
We have asked the customer not to shop with us again.
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