While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, noting that the curtains are well-made, beautiful, and effectively block light and reduce noise as described. Many consumers are very satisfied with the product's performance, highlighting its ability to improve acoustics and provide soundproofing. However, some customers experienced significant issues with order fulfillment and delivery, with some reporting long waiting times, lack of communication, and problems with tracking information. A few reviewers also mentioned receiving products that did not meet their expectations regarding sound reduction or material quality, and some were dissatisfied with the provided hooks for installation.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the high quality,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality, excellent... See more

Order

Reviewers mention ambiguous feedback about order. While some customers express satisfaction, noting easy... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers reported fast delivery, with some... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers report slow... See more

Based on these reviews

Rated 4 out of 5 stars

Curtains very well made and came as described. It took just under one month to reach us due to shipping issues. They ship through PDN express and this courier is awful. The package was with... See more

Rated 4 out of 5 stars

It was a but frustrating to start as UniUni lost my package. Sound Escape was much better about communicating, managed to find the package, and I received the curtains. They are really good qualit... See more

Company replied

Rated 4 out of 5 stars

Easy to misunderstand lead times, it's not 5 days but a 5-day delivery plus an unspecified time to get items dispatched. We waited for 22 days total.

Company replied

Rated 5 out of 5 stars

From placing the order to receiving my curtains was only 14 days, which is amazing for custom made curtains. They are beautifully made and lovely fabric and are just what we wanted for our lounge. We... See more


4.3

Excellent

TrustScore 4.5 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not sound reducing

The curtains are nice looking, blackout and well made. But they do not reduce sound.

10 April 2025
Unprompted review
Sound Escape logo

Reply from Sound Escape

Hello Manuella,

Thank you for your review and sorry to hear that.

Are you referring to the curtains your ordered a year and half ago? (order #41113)

Thank you!

Best regards,
Sound Escape

Rated 5 out of 5 stars

Really good curtains

Really good curtains, fast delivery and great quality. Good value, will definitely be back for more curtains.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Don't waste your money. Poor quality, no sound reduction and not blackout as light still comes through in the morning. One curtain is not level. Poor customer service, never answer the phone and slow to respond to emails. Couldn't be much more disapointed with them.

25 March 2026
Unprompted review
Sound Escape logo

Reply from Sound Escape

UPDATE: We offered the customer a refund for the purchase of a curtain track so she could use our curtains optimally. To do so, she would need to purchase a standard-priced track and send us the invoice. This offer was made several days ago, but we have not received a response from the customer.

As explained below, contrary to the customer's claim, her curtains are not effective because she installed them on a track that is not a curtain track and failed to insert the hooks as in the tutorial video.

---

Hello,

The issue is related to the installation setup rather than the product itself.

Our support team responded to all customer inquiries within 24 business hours and provided assistance throughout the entire process.

The customer can't install the curtains correctly since:
1. Her track is not a curtain track (it has no gliders)
2. She installed the hooks incorrectly (even though they sent her a demonstration video).

She posted this review on Trustpilot to pressure us into refunding her for her custom-made curtains because she can't install the. We will not give in to this kind of practice.

Our curtains are designed to be compatible with any curtain tracks.

The customer also admitted herself by email that the noise reduction and blackout were not achieved because of the installation.

Thank you for your understanding.

Best regards,
Sound Escape

Rated 5 out of 5 stars

Excellent!

There were some communication issues at the beginning, but they were very responsive after I reached out. We now have the curtain and it is better than I was hoping for! High quality, excellent craftsmanship and it makes a huge difference for sound transfer. I would highly recommend both the company and the product!

18 March 2026
Unprompted review
Rated 2 out of 5 stars

Lots of bad surprises along the way.

The prices on their website are displayed in AUD, but once you proceed to checkout, the currency switches to USD which suddenly makes it 1.5x times more expensive. No tracking link was provided (how is this still possible in 2026?) although they were shipped from overseas in 2 weeks, which is fairly fast.

I ordered curtains that are supposed to cover 3 meters of windows... in fact, they cover 6 meters in total. They're so bulky so they don't fold nicely once fitted, they're so heavy (26kg) that the provided cheap metal hooks break as they cannot sustain the load. I had to replace them all with heavy duty stainless steel hooks. The hooks design itself is bad, which makes it super hard to put on the curtain rail and creates folds in the curtain in the process.

They promote a thickness of 1cm - mine are 0.2cm. They promote a noise reduction of 21db, however, I tested thoroughly and the noise reduction is 2.1 db only!

Overall I would not recommend to order curtains there.

5 March 2026
Unprompted review
Sound Escape logo

Reply from Sound Escape

Hello Quentin,

We are really sorry for this experience.

First of all, please kindly note that we are an US company and that our prices are displayed in US Dollar. We never displayed prices in AUD, but would like to apologize for the confusion.

Regarding the curtains you received, we would like to clarify that, as explained on our website, the curtain width should be around twice the width you cover. That is why your received a 600 cm curtain when you ordered a curtain made to cover 300 cm. This measurement takes account of curtain ripples and guarantees the best noise reduction.

Also, we would like to make sure that you installed the hooks the correct way. Could you please send us a photo by email at contact@sound-escape.co?

Regarding the noise reduction, as indicated on the thank-you card included with the curtain, it takes approximately 7 to 10 days for the curtain to regain its optimal performance. This is because it is compressed in its packaging, and the materials need time to expand to their original thickness.

You can contact us by email to send us photos of the curtains and find a solution.

Have a great day!

Best regards,
Sound Escape

Rated 5 out of 5 stars

My curtains arrived 2 days early

My curtains arrived 2 days earlier than promised. The communication and customer service were efficient and kept me in the loop r.e
the dispatch of the curtains and eta.

They do a very good job of blocking light and better still they make a loud towncentre flat with old bay windows much more peaceful, they also help to treat the room acoustically which adds to the effect.
I am very, very happy with my well made, custom curtains from China.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

The website is clear and easy to use

The website is clear and easy to use: size guide, customising, ordering samples... My curtains arrived on time and are of very high quality. They were carefully packaged and hang perfectly. My bedroom is now quieter at night

14 February 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the price for me

We had no email at the order, so impossible to know the expedition time. It has arrived maybe 3 weeks after (why not after all) in a box from china. I'm pretty sure before the order i saw somewhere on the website it was made in France but impossible tu find it again.
They are nice curtains but not as sound proof as they said. We have no device to measure it.
In the end, i have some doubt about the company and the price they are selling thick curtains you can find cheaper elswhere.

8 February 2026
Unprompted review
Sound Escape logo

Reply from Sound Escape

Hello Arthur,

Thank you for your review and sorry to hear that.

1. An automatic order confirmation email is sent when your order is placed. If you didn't receive that email, it means that you entered an incorrect email address.
2. We never pretended that our curtains were Made In France. You might have seen this information a different website.
3. As indicated on the thank-you card included with the curtain, it takes approximately 7 to 10 days for the curtain to regain its optimal performance. This is because it is compressed in its packaging, and the materials need time to expand to their original thickness. The noise reduction should get better with time.

Your satisfaction is our priority. You can email us at contact@sound-escape.co. Please also let us know your order number.

Thank you!

Best regards,
Sound Escape

Rated 5 out of 5 stars

Would recommend

First time order, I was a bit nervous as prices were cheap considering they are custom made and soundproof. But curtains arrived on time, fitted perfectly and looked gorgeous. Street noise is reduced. Great quality!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Zero communication

I ordered some samples from Sound escape which arrived in a reasonable time frame. Having enquired they advised they had more colours available and asked me to send examples of colours I wanted, which I did over email. Then they stopped responding completely. After sending multiple emails and makeing endless calls to the number listed on their website I was completely ignored! Either their customer service team is rubbish or they've gone into administration. Would not recommend.

8 December 2025
Unprompted review
Sound Escape logo

Reply from Sound Escape

Hello Mia,

We are really sorry to hear that.

However, we can't find any order or email under you name.

Also, our UK phone number has been updated 2 months ago to +44 74 88 81 32 42. Did you try calling this number?

Thank you!

Best regards,
Sound Escape

Rated 5 out of 5 stars

Very impressed with the cost of the…

Very impressed with the cost of the curtains compared to other companies. They are custom-made but cheaper They look great at my window and dampen a good amount of noise. It also helps with the acoustics in the living room, less reverberation now.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered curtains for a big window

Ordered curtains for a big window, custom made. The curtains arrived in good time, a perfect fit and offered good soundproofing. I highly recommend!

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Good curtains, but slow

Easy to misunderstand lead times, it's not 5 days but a 5-day delivery plus an unspecified time to get items dispatched. We waited for 22 days total.

3 December 2025
Unprompted review
Sound Escape logo

Reply from Sound Escape

Hello Tom,

Thank you for your review.

To clarify, the total delivery time is usually around 2 weeks (manufacturing + shipping). We are really sorry it took 3 weeks for your order to be delivered.

It also seems that a delivery attempt failed "(Delivery Attempted - No Answer) - Royal Mail", which delayed the delivery by 2 days.

Apologies again for the delay.

Have a great day!

Best regards,
Sound Escape

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look