Sound-Affair Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and honesty of the staff, making the entire process straightforward and pleasant. Many people appreciate the fair prices offered for their products and the prompt, often instant, payment received. The service is frequently described as excellent, with consumers noting the efficiency and ease of transactions, whether selling or buying. Reviewers are particularly impressed with the quality and condition of the products purchased, often arriving exactly as described. Customers also commend the clear communication and helpful support received throughout their dealings with the company.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent quality and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Price

Clients share positive opinions on price, with many reviewers reporting that they received good, fair, and... See more

Payment

Reviewers mention positive feedback about payment, highlighting the promptness and ease of transactions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my beogram 7000/4500 turntable to sound affairs,a good price agreed, Equipment picked up by james at a convenient day and time. Money transferred and recieved straight away before james left m... See more

Rated 5 out of 5 stars

Honestly brilliant - AI suggested this company might be interested in my old B&O cd player that had been under a blanket in my garage for about 5yrs! Finally, we’re doing a big reorg and decided to “... See more

Rated 5 out of 5 stars

I contacted Sound-Affair through their website to see if they'd be interested in purchasing my old B&O hifi. They responded promptly and after sending them through a few photos they came back with an... See more

Rated 5 out of 5 stars

We contacted Sound-Affair about selling our B&O equipment. I was amazed at how simple and straightforward James made it. I emailed the details and some photos. James responded within a few hours and... See more


4.9

Excellent

TrustScore 5 out of 5

423 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(423)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - quick and friendly response to my interest in a loudspeaker. Checked whether or not I needed any cables - very thorough. Delivered on time. What else could you wish for - thoroughly recommended

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

James was a pleasure to deal with. Very quick response to my email regarding a Bang Olufsen TV and speakers for sale. Offered a fair price and came to collect 24 hours later, with bank transfer done at the time of collection. Excellent service..would thoroughly recommend

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic...

My fiancées father died recently. He left behind an old Beosound1 that I wanted to use in his memory.

I set it up with a Bluetooth receiver via the 'aux' input.

I thought it'd be great to have a Beo4 remote to use with it. Ordered one from ebay and it was faulty.

Came across Sound Affair and ordered one from them.

I was pretty gobsmacked at the condition of the remote. It was like new and was in full working order.

Considering these remotes are pretty old now, I was thrilled with the one Sound Affair sent me.

I spoke to them on the phone and communicated via email and it was a pleasure to deal with them.

Can't praise them highly enough.

Thank you...

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Sound-Afair...A 5 Star Experience

If you are looking to purchase Bang &Olufsen products, look no further! Sound-Affair exceeded my expectations. I purchased used beolab 18 speakers and they came in like new condition. They were packaged in the original packaging, they looked brand new. I was even asked what I would be connecting the speakers to and was given speakers cables with the speakers. I would highly recommend!

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Seamless and pleasurable experience

What a seamless and pleasurable experience, offered a great price and transferred the money immediately.

James collected the goods didn't need any help carrying the equipment to his vehicle, and arrived when he said he would. Clearly understands this product well, will do business again great company!!

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent experience. James was communicative, knowledgable and fair throughout the process. Displayed great expertise and was a pleasure to deal with.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Purchase Experience

I purchased a pair of Beolab 9 speakers from James, who was always ready to answer my queries, as well as my request to customise the speaker color.
I was initially skeptical how such moderately sized speakers can be shipped safely to Singapore, but they arrived very well packaged and in great condition.
Will definitely recommend Sound Affair to anyone looking to purchase pre-loved B&O products.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Great place to buy B&O from

Just purchased a 9000 CD player together with stand and a 4500 turntable, having previously purchased a pair of 8000 speakers from Sound Affair a couple of years ago. The quality of equipment, considering the age, is amazing. James was very helpful throughout the buying process and also when I had a couple of questions installing. Would definitely recommend Sound Affair if you are looking for quality B&O products.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

James did exactly as he said he would

James did exactly as he said he would. He turned up on time, was cheerful and knowledgeable of all things B & O. Payment for my old equipment was made on site directly into my bank account.

I wish l had more stuff to sell as l would definitely use them again

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service from…

Excellent and efficient service from James at Sound Affairs. The instructions on how to pack up our old system and the courier collection was spot on. Money received in my account as soon as they had tested everything was working. Would highly recommend.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Bought & Sold - Brilliant Experience

We had a BeoSound 3000 that needed a laser. We were looking for a solution for it when we found Sound-Affair.
James has been brilliant - we purchased a BeoSound 3200 which looks like new, for a fair price.
We then used the packaging to courier the old one to Sound-Affair and received payment the day they received our bank details.
Couldn't have been easier!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

James was very helpful and came back to me quickly from the first enquiry. I thought that the price I was offered for my sound system was fair and the process of selling it was very easy. I would happily recommend Sound Affair to anyone.

13 June 2023
Unprompted review

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