one offer was for Lightning Roulette, which I had actually been playing. I was doing normal account stuff, not testing features waiting for a taxi. nothing weird happened. came back after a while, sti... See more
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I was simply using the site, not stress-testing anything after the gym. chat found the wrong status on my payment and corrected it. show games break up the slot routine. another look later showed no c... See more
promo page showed them, wallet did not Free spins from the reload never posted to the reward tab. 😡🙁
ID docs sitting under review for six weks. cheap Android scans, followed the guide, nothing.
Company details
Written by the company
Soulyne seeks to expand this common mission and be the link between people, providing special moments by customizing memories in simple lines with true meanings. In doing so, we create products made from premium quality recyclable materials. But beyond bringing happy moments with your soulmate, for every sweater sold, we commit to planting a tree with Greenspark, actively contributing to the preservation of the planet we love so much.
Contact info
Online Store, Portugal
- hello@soulyne.com
- soulyne.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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okay so operator and licence details…
okay so operator and licence details are in the footer, which was a small surprise 😅 worked fine after that. 🙂
promo page showed them
promo page showed them, wallet did not Free spins from the reload never posted to the reward tab. 😡🙁
Something I noticed by accident
Something I noticed by accident: got a normal answer outside office hours!
recommendations stopped pushing poker…
recommendations stopped pushing poker at me (I looked at this mainly because I've seen another site get this wrong). 🎉
still undecided on the site overall
still undecided on the site overall, though $80 withdrawal kept the same reference after relog. fair enough.
I was simply using the site
I was simply using the site, not stress-testing anything after the gym. chat found the wrong status on my payment and corrected it. show games break up the slot routine. another look later showed no change. Small enough detail, still worth mentioning
My previous casino made this look…
My previous casino made this look harder; here, cool-off option is easy to find without support...
€720 bonus wagered fully
€720 bonus wagered fully, then the balance was reset with no note in history 🤦👎
sent a follow-up in chat Monday
sent a follow-up in chat Monday, still open kYC bounced my third try, same address doc that worked at two other sites this year.
I didn't quite believe it at first
I didn't quite believe it at first, so I did a sceond pass.
Email support case #86420 sitting…
Email support case #86420 sitting untouched since Friday...
Second cashout in a row rejected…
Second cashout in a row rejected without a clear reason. A$240 the first, A$40 the second. both back to balance... 😒
Real problem this time
Real problem this time, not user confusion.. licence info is easy to verify from the footer. the next step was made clear by support 🎉
was at A$240
was at A$240, spun once on Legacy of Dead, refreshed, gone. Balance changed to zero mid-session after a refresh.
provider filter for Red Tiger worked…
provider filter for Red Tiger worked prroperly...
Visa
Visa, NZ$720, spinner for 45 seconds then error. Payment page hangs at the confirm step.
same balance sohwed in app and browser…
same balance sohwed in app and browser and I checked the same thing once more and the result held up when I looked again 💯
last cash-out took about 24 hours
Payment page hangs at the confirm step
Payment page hangs at the confirm step. Visa, NZ$15, spinner for 45 seconds then errro 🙁
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