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2.8
6 reviews
No recent history of asking for reviews
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DO NOT ORDER FROM THIS COMPANY. They say they are a small family owned business out of NY. They ship from China, took over a month and a half to get my item. The item quality is HORRIBLE and doesn't look anything like the picture. Do not order from them. Zero stars!!!!They also say "easy returns" which is a false advertisement.
I like the way Soulvairo kept me updated regarding my order. Even though I waited longer than expected for my dress, I was happy that you dress fit me beautifully.
Zero stars would be a more appropriate score for Soulvairo. I ordered 2 dresses on 9/22/26. On 9/24/26, I received a tracking number that read "Shipping Information Received" and there has been no change to the tracking information since then.
I started emailing them to request cancellation of this order within 2 or 3 days if placing the order. They would not cancel the order. I told them both items will be returned if I ever receive them so they should just agree to the cancellation and refund now to save time and money later. No luck.
I have emailed them multiple times since then. There responses were vague and repetitive. They said the order is shipped, the order has been escalated, the order is with the local post office for delivery--I got the last response at least 3 times but there still has been no change to the tracking status.
I have reported this website to my bank and have started the process of disputing the charges.
This company is not based anywhere in the United States. The website says New York but the tracking info shows the carrier as YunExpress which is based in China.
I have not even received my order after 20+ days, it is scam!!
Merchandise never received and phone number is not working no contact via email
Fraud
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