Want to give it zero stars but you can't. I ordered a t-shirt back in September last year. Paid through paypal for buyer protection. The top arrived late and looked nothing like it should of. Very poo... See more
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WARNING ⚠️ DO NOT BUY FROM THIS COMPANY. The goods when "finally" received " in NO way matched the description on the website, advertising as cotton but in fact very CHEAP nylon or polyester, hard... See more
Company replied
My daughter loves the Easter bunny she got. Its lovely and soft. She says its her 4th favourite Easter present because her family and two new real life pets were the top 3 (she asked me to write this... See more
Placed order but heard nothing until i e-mailed them . They replied with dodgy looking tracking details showing my order had been to 3 different destinations on the same date , that was 12 days ago an... See more
Company replied
1.8
Poor
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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Avoid they are scammers
Want to give it zero stars but you can't. I ordered a t-shirt back in September last year. Paid through paypal for buyer protection. The top arrived late and looked nothing like it should of. Very poor quality not even fit for a dog let alone a human. Paypal sided with the seller as the seller did not receive the top back. Why because they give you a fake return address. 6 months after I returned it, it comes back to me today. So not only do you lose the money you paid for a piece of crap you also lose out on return postage. Complete and utter scammers avoid at all costs.
10 September 2025
Unprompted review
Soft fluffy Easter bunny
My daughter loves the Easter bunny she got. Its lovely and soft. She says its her 4th favourite Easter present because her family and two new real life pets were the top 3 (she asked me to write this review!)
9 April 2026
Unprompted review
I ordered 2 Scotland tshirts in size…
I ordered 2 Scotland tshirts in size Large, which would be the size that would fit, when they arrived 18 days after my order date they are more like a size small, I have emailed the company 5 times regarding a refund or exchange and none of these emails have been answered, they say you have to contact their customer service to obtain a return address, I am absolutely disgusted. Left out of pocket with 2 tshirts that are no use
2 January 2026
Unprompted review
Garments nothing like the photos
Received my sweatshirts today. Absolute rubbish , nothing like the pictures in fact I wonder which site they took the pictures from. No jewels defo not 3 D as described £40 + for a load of cheap clothing. Will never use this site again. I thought I was buying two beautiful garments. Do not be fooled.
6 January 2026
Unprompted review
Reply from Soulgrits
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@soulgrits.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Very disappointed with item
Very disappointed with item, not at all as expected no sign of any sequins Very plain.
17 December 2025
Unprompted review
Reply from Soulgrits
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@soulgrits.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
Ordered a jumper and no dispatch…
Ordered a jumper and no dispatch details or how long it will take. Nothing comes up on tracking. Quick enough to take the money and delivery fee!!! When you contact them they say wait extra days. Yet still no estimated delivery time!
9 December 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to provide feedback.
We sincerely apologize for the unsatisfactory experience and fully understand your feelings. We assure you that we will prioritize your issue and resolve it for you as soon as possible.
If you have not yet received your product, please contact our customer service team. We always provide a guarantee for every product. Please send your details to our customer service email address: service@soulgrits.com. Our professional customer service team will provide you with the most appropriate solution within 24 hours.
We kindly ask for your opportunity to make amends. Thank you again for your feedback.
WHATEVER YOU DO OR THINK OF DOING...DO…
WHATEVER YOU DO OR THINK OF DOING...DO NOT BUY FROM THIS WEBSITE. YOU WON'T RECEIVE CONFIRMATION, YOU WON'T RECEIVE YOUR PRODUCT BUT THEY WILL TAKE YOUR MONEY AND GIVE YOU A BOGUS DELIVERY STATUS THAT IT HAS BEEN DELIVERED WHEN ITS LIES!! THEN THEY IGNORE AFTER THEY SAY ITS BEEN DELIVERED! ITS ALL A TRICK TO STEAL!!!
DON'T. BELIEVE. THE. EMAIL. THEY OPERATE UNDER DIFFERENT EMAILS. POSING AS UK MERCHANTS. WHEN IT SHIPS FROM CHINA. THEY THINK THEY CAN TELL ME ITS BEEN DELIVERED FROM CHINA TO UK IN LESS THAN A WEEK WITH NO UK DELIVERY SERVICE NOTIFICATION LIKE YODEL OR EVRI!! EVEN TEMU OR ALIEXPRESS PROVIDE THAT!! I HAVE ALREADY EMAILED AND THEY IGNORE YOU WHEN SOMETHING IS UP!!! THEY THEN POSE AS IF HELPING BUT DOESNT!!!
18 November 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Not made by Veterans, Shipped from China
Purchased a T-shirt from this company as it states these were made and fulfilled by veterans, here’s me thinking they are made in either the UK or USA, as the photos on the website look good. They are made and are coming from China, now if I wanted a cheap China tshirt I would have ordered from Temu and probably pay about £4.
When this T-shirt arrived I thought it was from Temu, nope it was from Soul Grits, it is nothing like the photo online, the quality is worse than Temu and honestly I wouldn’t even pay £1 for it.
I paid £37 with shipping, it was meant to be a gift.
I’ve contacted customer service and I’m typing with someone called “Anna” they have advised me to accept a £15 refund and to resell it, as shipping it back will be expensive. I have declined as I want to return for a full refund and the company should be paying for the return due to selling something significantly not as described. I will only change this review once I have received my full refund.
15 November 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered and payed for. an item a month…ago not yet recieved
I ordered and payed for an item a month ago and never recived it was payed for on the 3rd October £27 I still have not received the goods.
3 October 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Nothing like pictures complete rip off…
Nothing like pictures complete rip off !!
29 August 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I was very disappointed with my…
I was very disappointed with my purchase, I bought 4 x tops costing over £70, for my partner who is ex Army.
The the quality was poor. The pictures didn’t look like what arrived. The tops look like in the pictures when advertising that the tears were separate pieces of material that were selling together whereas in fact all it was was just printed onto the material. I then later discovered that as advertise that these were designed by service people for service people this wasn’t true and then I discovered that they were not even made or designed in this country. I feel like I’ve wasted £70 and my partner is very disappointed with the purchase.
I wouldn’t recommend anybody buying these. I also thought that part of the money would be going towards servicemen here in England whereas in fact that’s not the case.
1 September 2025
Unprompted review
Very good quality garment.
I was very thrilled with the hoodie top. I look forward to wearing it in the cold weather. Thankyou
17 October 2025
Unprompted review
Good quality stop for an important subject….
The company supplied the goods efficiently and it was a good quality product…..
3 October 2025
Unprompted review
Good price and good communication about…
Good price and good communication about delivery and time scales
17 October 2025
Unprompted review
Ordered a T Shirt in August
Ordered a T Shirt in August. I have never received it. Emailed with no response.
21 August 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great quality clothing
Great quality clothing , hold shape after wash , speedy delivery a must for all
2 October 2025
Unprompted review
Not recommended
Sent faulty item then agreed to replace it. They then sent a different item and stated that this is what I had bought. They have my order that shows this. 30 emails and still waiting! Not trustworthy
17 September 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
5XL T-Shirt & received Small!!!
I purchased what looked like an embroidered t-shirt of lion and uk flag, what i received was incorrect in size, poor quality screen printed t-shirt. I emailed their support, firstly they did not reply, then when emailed again they replied stating I ordered a small t-shirt and a photo of my order. I made several attempts to reply asking for a return label to return it for a refund and all i got was a duplicate of the 1st email sent to me stating I ordered the wrong size, when I know i did not! DO NOT WASTE YOUR MONEY buying from this company, always check for reviews first, I will in future.
Took out PayPal dispute and have been refunded.
26 September 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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