Update: No communication from company whatsoever but they did issue a refund for the full amount. Credit where it’s due. Placed an order on 5th June. 7 days later, not even been processed, s... See more
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See what reviewers are saying
Ken from SoSweet went over and beyond to make sure my grandchildren will not be disappointed this Christmas. His helpfulness was so greatly appreciated. At checkout it said we do not deliver to Northe... See more
Company replied
Poor online service as I bought small order last Wednesday and just received it today after opening PayPal case and no reply after six email and no call back either . Two giant lollies broken as well... See more
Company replied
Genuinely impressed. They had a bunch of products I couldn't find anywhere else, priced better than a lot of their competitors, and delivery was lightning fast. Surprised to see the other reviews here... See more
Company replied
Company details
Written by the company
The UK's favourite sweet shop! From Pick'nMix to timeless retro sweets, SoSweet is your one-stop online shop for sweet treats and more! We take pride in offering an exquisite array of confectionery delights. Our virtual shelves are bursting with an assortment of treats, from the nostalgic charm of retro sweets to the vibrant variety of Pick'n'Mix sweets! As a leading online sweet shop, SoSweet is dedicated to bringing you the best selection of sweets, combined with top-notch service and convenience. Our online platform is user-friendly, secure, and designed to make your sweet shopping experience as delightful as our treats.
Contact info
Unit 3, Hockin Park, EX39 3DX, Bideford, United Kingdom
- hello@sosweetshop.co.uk
- sosweetshop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Perfect sweets
First purchase from so sweet not sure how the quality would be absolutely blown out the water fantastic size great selection and the price is spot on will definitely be ordering again get yourself over the so sweet you won’t be disappointed

Reply from SoSweet
Abysmal Company Sosweet!
Unfortunately, like a growing number of reviews on here, I am another one of those that was let down by this company. The worst part is that the sweets were supposed to be for my little niece as a present. I gave this company the benefit of the doubt and messaged them, only to be given a message to state that your "order will be delivered the next day." Alas, that was a total lie! Not only can they not fulfil an order, but they have lying workers working there too. Truthfully, if they had said that we could not fulfil this order and we could return your money, it would have been annoying but an understandable gesture. So, if anyone is reading this, I urge you not to let them claim their next victim or not be their next victim. In my heart, like the other unfortunate souls on here, I have given my advice to try to avoid this company if you can, because it is time that we teach these types of companies a lesson that this type of behaviour will not be tolerated. BEST OF LUCK SHOPPING ON OTHER SITES FOR YOUR GIFTS, because you don't want to be the one to see your loved one cry and then feel guilty that you have broken a promise and lost their trust, all of which is not worth it.
I received a message stating that the company had a technical issue, which meant that my postcode was transferred incorrectly and that it had been fixed, but as of my request, they have cancelled my order. I wrote back, stating that they are liars, and if this were the case, it would not have taken that long to sort this out as I was messaging them all through thursday and now they come out with it was a technical issue, on late Friday!
Regards
Garbage
Garbage big 1kg bags, Stale out of date sweets. Left the children Disappointed. Not sure how ppl must eat this.
order ONE item and they sent the wrong product.
ordered ONE item for a birthday gift and it was wrong.
made them aware I was unable to get to a post office and it wouldn't come in time for the person's birthday either. Their only solution was a 50% refund on the wrong order.
Wouldnt order again
Wouldnt order again , sweets weren't that nice. Blue mix was prob best out of the 3 I bought. 1 pack all squashed together. Shame
Terrible quality
The sweets I received at best were outdated Christmas sweets and at worst were stale wine-gum ish sweets. Really disappointing from a company of this size, the only worth it sweets in my opinion were the blue mix
would not recommend this useless company
would not recommend! I paid for next day delivery and it's now been 3 days. and it's still in Exeter! This company can not meet the delivery time scales as promised, and they won't refund delivery.
order from them if your don't want to receive your items!
The customer rep is useless and unhelpful and cant even deliver to a proper timescale
AGAIN DO NOT WASTE YOUR MONEY!!

Reply from SoSweet
Order didn’t come almost a month waste…
Order didn’t come almost a month waste of cash

Reply from SoSweet
Think it's brilliant
Think it's brilliant. Ordered a 2kg pack a few months ago and a 4kg today. Amazing prices, taste good. Can't go wrong

Reply from SoSweet
I'm happy with what I ordered it all…
I'm happy with what I ordered it all came it came on time and I really enjoyed it and I will be ordering again

Reply from SoSweet
Amazing sweets
Amazing sweets, next day delivery which is always a good thing👍

Reply from SoSweet

Reply from SoSweet
Lovely 🥰 sweets 🍫 really enjoyed so…
Lovely 🥰 sweets 🍫 really enjoyed so sweets

Reply from SoSweet

Reply from SoSweet
Hi I purchased a Easter 4kg bag last…
Hi I purchased a Easter 4kg bag last week and when I opened and tried a few sweets they tasted like fairy liquid I reported it to TikTok and asked for a refund in which they gave me this is the 2 time I have issues with buying from u and wasn’t offered a new bag ??

Reply from SoSweet
The sweets was amazing and love them…
The sweets was amazing and love them and I will be buying them yours again soon

Reply from SoSweet
Service was first class for everything…
Service was first class for everything I ordered only problem was I didn’t order eno

Reply from SoSweet
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