Why does lowering a deposit limit take longer than raising one?
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fourth time chasing the same payout and I get a diferent anwser each time
wrote in on the 4th to have the account closed, plainly, no ambiguity 😕 the reply asked whether i would prefer a cool off instead. said no, close it. the second reply asked whether a lower deposit ca... See more
claimed the monday reload with dinner on the hob, it never showed up.
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Aisha on chat
Aisha on chat
asked one question
which clause voids a bonus for a £6 stake when the cap is £5
answer given: clause 9
clause 9 is about payment methods
asked again
no reply since
cashout chat
cashout chat
38 in the queue
disconected at 4
rejoined at 51
decent headline offer
decent headline offer. the terms are not. 40x on the bonus and the deposit.
Bonus balance wiped after one withdrawal
wrote in on the 4th to have the account…
wrote in on the 4th to have the account closed, plainly, no ambiguity 😕 the reply asked whether i would prefer a cool off instead. said no, close it. the second reply asked whether a lower deposit cap would help. said no, close it. the third reply said closure requests go to another team and take up to five working days. that was the 9th. it is now the 18th, the account is still open, the promo emails still arrive, and nobody has written since.
claimed the monday reload with dinner…
claimed the monday reload with dinner on the hob, it never showed up.
no callback about the withdrawal
no callback about the withdrawal, again
app threw me out mid bonus round..
app threw me out mid bonus round... came back and two spins had gone.
app update WIPED my favourite slots.
fourth time chasing the same payout and…
fourth time chasing the same payout and I get a diferent anwser each time
casino app crashed again 🙄.
two weeks on the phone almost…
two weeks on the phone almost exclusively and the pattern is consistent. slots are fine. live tables are not. the stream drops to audio, comes back, drops again, and while it is down the round carries on and your bet stands. i lost three hands of blackjack without seeing a card. asked whether there is a setting for lower quality video and was told the stream adjusts automatically, which it plainly does not.
nobody explained why KYC was needed.
site down saturday morning
site down saturday morning
no status page. no notice
cashier unreachable for two hours
three data points
three data points, all from this month. £40 on the 2nd, in the bank on the 4th
£120 on the 9th, in the bank on the 16th. £310 on the 17th, still nothing today, which is the 26th. same card, same account, same casino. the only variable i can see is the size of the number
Sophie said the bonus was reinstated
Sophie said the bonus was reinstated. it is not. who do i ask now?
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