Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
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I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
The website is very good. There are numerous options to review and the pictures are very helpful. Placing the order was easy and when I became concerned about the length of time it was taking to get m... See more
Do not buy ! Not only are most of the reviews fake , they drop ship cheap items from factories in China. Confirmed items from Ali Express & Ali Baba are bought on masse and shipped direct fr... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
After reading all the bad reviews
After reading all the bad reviews, after I had placed the order I was a bit sceptical.
BUT the items arrived, and the only thing I would say is that it does take a while to arrive, so please don't order if you want the items to arrive in the coming week.
The set itself was comfortable, as I had worn this out for dinner under a very fitted dress. The material was nice and soft and did not smell as others have stated.
It's yet to go through a wash so I can't comment on any further on the material and whether it may fall apart.
I ordered a size after viewing the sizing guide and all items fitted me.
5 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for sharing your experience. We're glad to hear that your items fit well and were comfortable for your evening out. We appreciate your feedback regarding delivery times and are happy that, overall, you’re satisfied with your purchase. ❤️
Horrible cheap quality for the price…
Horrible cheap quality for the price shame on you!!. Had to go through PayPal for a dispute and refund. Shipped item back to CHINA. via UPS. FYI ($20) To ship back with tracking.
Sophia & Olivia. Please shut down your store as the price doesn't match the quality of item. People please go and spend your money in (VICTORIA SECRETS)
5 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim for, and we regret that your order did not meet your expectations.
Our team always strives to resolve issues as smoothly as possible, and we appreciate your feedback. If you’d like, you can reach out directly to our customer support team so we can review your case further and see how we can assist.
Fab service and great product would buy…
Fab service and great product would buy again
6 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your kind review. We're thrilled to hear that you had a great experience and are happy with your purchase. We look forward to welcoming you back! ❤️
DO NOT ORDER FROM THIS COMPANY.
DO NOT ORDER FROM THIS COMPANY.
The quality of the items is extremely poor and nowhere near what is shown in the photos or described in the listing. The fabric feels very cheap and the overall finish is terrible. After receiving the order, it was immediately clear that the products were not as advertised.
What makes this even worse is their customer service. When I contacted them about the issue, they refused to offer a reasonable solution. The only option they gave was to return the items to China at my own expense. The international shipping cost is higher than the value of the order itself, which makes a return completely impractical.
If you look through other reviews, you’ll see many people reporting the same issues with quality. Unfortunately, the company has shown no real interest in resolving the problem.
I would strongly recommend avoiding this seller unless you are prepared to lose your money.
5 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Helen,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We take concerns like yours seriously and regret that the products and service did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further and assist with the return process, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for bringing this to our attention.
Delivery, fit and quality all terrible, not as described
Delivery - slow, fit - terrible, quality - appalling for the cost.
Unbranded products arrived late, the sizing was all over the place and the quality and materials used not befitting of goods a quarter of the cost. The scam is through false advertising they now have my cash and make it so hard and expensive to return that they basically can't lose.
5 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Michael,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide, and we regret that your order did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.
Thank you for bringing this to our attention.
2 sets- varying quality
One set was DEFINITELY better quality than the other set. One piece of the lesser quality set did arrive broken. I was able to repair said pieces in house. But the fact remains.
Wife said she’s never felt better in the nicer set. I don’t recall the names.
27 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jake,
Thank you for sharing your feedback. We’re very sorry to hear that one of the sets did not meet your expectations and that a piece arrived damaged. We’re glad to hear you were able to repair it, but we understand this was still disappointing.
If I could give them ZERO star I…
If I could give them ZERO star I would!!!
After more than 3 weeks from the day I placed my order, I receive a very mediocre package containing only HALF of what I ordered, let alone it did not have any "mystery gift" in it, what they brag about on their website. The items didn't even have a size or brand tag! The fabric is cheap, the sizing is incorrect and I don't even know if they have sent me the correct size that I have ordered. They charged me 7 CAD for shipping insurance (what the hell) only to send me my order late and incomplete!
I felt like I fell for a scam by shopping from this website. I'm just so mad and disappointed with everything about this experience.
Cherry on top, I saw a set on Walmart Canada exactly like they sell on their website for 1/7 of the price! OMG
22 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Emma,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We truly appreciate you taking the time to share the details.
We’d like to clarify that the “mystery gift” is applied as a discounted amount toward your next order, and regarding the shipping insurance, it can only be added if selected by the customer at checkout; unfortunately, it cannot be applied on our end after the order is placed.
We’d be happy to review your case further and assist with any outstanding concerns. Please contact our customer service team with your order details so we can help resolve this for you.
Thank you for bringing this to our attention.
Substandard quality underwear for price
Substandard quality underwear for price
Delivery does not meet what is specified on website I ordered 15th Feb and arrived 3rd Mar
Difficult returns process you have to pay for
14 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Lisa,
We’re very sorry to hear about your experience and understand your frustration. We regret that the delivery and product did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for bringing this to our attention.
Just be aware even before you get the…
Just be aware even before you get the product you're gonna experience incredibly long shipping times it's been a full week since my order and it hasn't even left CHINA yet would never do this again
Update: its been two full weeks since my order and no merchandise yet.
2 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about the delay and understand how frustrating this must be. Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures.
If you’d like us to review the status of your order and provide an update, please contact our customer service team with your order details, and we’ll be happy to assist.
Thank you for bringing this to our attention.
I had the best time of my life
27 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience with Sophie & Olivia Lingerie!
The lingerie did not look the same as…
The lingerie did not look the same as the photos and is very cheaply made for the high prices charged. Also the times smelled very badly.
27 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Talia,
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to provide, and we regret that the product did not meet your expectations.
We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
Do not waste your money. Awful quality
Do not waste your money. Quality is awful. They say fast shipping but it's 10 business days at it's quickest. I was hoping to surprise my fiancé for valentine's day with this for her. I'm that embarrassed by this that I do not want to show her or tell her.
On their website their trust pilot section looks fake compared to these reviews.
2 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Bradley,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion. We take feedback like yours seriously and regret that the product and delivery did not meet your expectations.
Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures.
We’d like the opportunity to review your order and assist further. Please contact our customer service team with your order details so we can work toward a resolution.
Beautiful but may need to size up
The lingerie arrived in good time and they were lovely quality. I ordered 2 sets. I am a 32DD so chose size Small for the bras as with both sets the largest cup size was 32D. The bottoms I went for Medium as I’m a curvy size 10.
The white set the bra fitted lovely but the bottom I should have sized up. I usually pick a size 12 bottom in briefs so they don’t dig in on my hips. The black set the bra, suspender belt and thigh garters fitted great and the briefs were worked as they had moveable straps (like a bra strap) so I could make them bigger.
I would size up in future though generally to be sure.
25 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for sharing your detailed feedback. We're glad to hear that you’re happy with the quality of the lingerie and that most pieces fit well. Your sizing insights are very helpful, and we appreciate you taking the time to share them for future shoppers. ☺️
Great Looking - Happy Wife
The clothing is very nice feeling and looks great on my wife. I believe the fit is pretty good as well or at least she has not complained. My only comment to others wanting to purchase from here is be patient. The order took almost 3 weeks to arrive, so if you are a good planner this is a great option. If not, don't say I didn't warn you. I would most defiantly order again.
1 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Craig,
Thank you for your kind review. We're delighted to hear that the items look great and fit well. We appreciate your note about delivery times, and it’s wonderful to know that you would order from us again. ☺️
Poor quality
Ordered two pieces. Bought the Julia bondage harness. Absolute rubbish cheap finish. Also must be made for midgets. 165cm tall and it just got below the breast line. Also bought white silk nightie Fabric was fine but fit around breasts is weird and will require alteration.
28 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. We regret that the items did not fit as expected and that the finishes did not meet your expectations.
We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
Bad sizing, inferior quality, nightmare to return.
I ordered a couple of items which in no way were reflective of the size I ordered. I'm a size 14 and the bust cups were tiny, and the quality wasn't up to much either.
The order took over 3 weeks to deliver (from China) but returning the items has been a nightmare. Over £20 in courier costs and I still do not have a refund.
Avoid.
23 January 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We regret that the sizing, quality, and delivery did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return process, please contact our customer service team with your order details, and we’ll be happy to help.
Stay clear
Stay clear. China drop shipper.
Sizes are awful, Quality Awful and arrived ripped. The customer service is absolutely horrendous. Stay clear
20 January 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must have been. At Sophie & Olivia Lingerie, we operate fully online and ship internationally, and we do not advertise being based in any specific country.
We’d like the opportunity to review your order and see how we can assist you further. Please reach out to our customer service team directly with your order details so we can address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
I can’t wait for her to wear it again…
I can’t wait for her to wear it again please send me coupons so I can afford more lol
20 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jarett,
Thank you for your kind review. We're delighted to hear that you’re enjoying your purchases! While we don’t send coupons automatically, we encourage you to sign up for our newsletter on the website to receive updates on special offers and promotions.
We truly appreciate your support. ☺️
The Sophie & Olivia Team assisted me…
The Sophie & Olivia Team assisted me with phenomenal customer service. Thank you very much, as this made my shopping a much better experience!!
25 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Steve,
Thank you for your wonderful review. We're thrilled to hear that our team was able to provide you with excellent customer service and make your shopping experience a positive one. Your kind words mean a lot to us. ☺️
The Joyce 4 piece set is AMAZING- the…
The Joyce 4 piece set is AMAZING- the freedom of choosing different top and bottom sizes is a game changer! I couldn’t be happier with my purchase. Will be a frequent purchaser.
24 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for your fantastic review. We're thrilled to hear that you love the Joyce 4-Piece Set and that the mix-and-match sizing worked so well for you. We truly appreciate your support and look forward to having you shop with us again. ☺️
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