Sophie & Olivia Lingerie 

The quality of this lingerie is sinful. To charge what they do for polyester lingerie claiming to be a “silk blend”. Not only that, the straps were not even attached to this nightgown I purchased as a gift. Little did I know the items shipped from China, Although on the website it states “fast shipping”. I emailed the company to initiate a return and they stated the return was covered by the customer! And get this it’s 20 dollars! Or they stated we can credit you and you can buy something else. This entire website is a money scheme. I am so angry about the deceit from this company. Funny the website only shows 5 star reviews. Wish I did more research before purchasing from here. Save yourself some money and shop anywhere else.

I didnt like the item, didnt look the same proportions as the website but that is fine enough. However, despite their refund and return policy, they do not reply to your emails to request a refund/return. Emailed several times, spoke on instagram, still nothing. DO NOT BUY

The products are beautiful and seem well made. One order was missing and they were able to resend the order after working with their customer service.

My partner bought me 2 sets of lingerie as a surprise pressie and I loved them! But they were a size too small and when I reached out to the team at Sophie & Olivia, then were so responsive, kind and helpful, facilitating the exchange in the smoothest, easiest way possible which was so fab! I can’t wait for the new sets to arrive because the colours and styles were so pretty and flattering. This is one happy girlie 🌸❤️

High quality silky feel,my wife was very happy...

I love this company! I bought two sets and they are exactly what I wanted for my upcoming boudoir shoot!! They are beautiful and sexy and I will definitely be ordering from them again!

Excellent customer service, very quick replies, helpful and polite. Thanks

I entered the wrong address, they fixed it within an hour. Very professional can’t wait to leave a review for the product !!

The customer support team are epic! The quality is great and customer service wonderful.

Absolutely fraud. Never picks up their phone, always responds at 3am and next business day, definitely some fake address they have at Wyoming, sourcing from China. Pressured me multiple times to accept their credit in lieu of just letting me exchange. Told me my exchange portal works even though I tried a bazillion times. I am gonna review this place everywhere until they go out of business.

I ordered some garments for my wife as a gift. Choosing the correct sizes was simple and when they arrived they fit her perfectly. She, and the lingerie, look fantastic! Thanks

Beautiful lingerie and great customer service when some of my order didn’t arrive

Feels great! Love it

The Sophie & Olivia lingerie pieces are stunning. They are of great quality and fit beautifully. Thank you.

Don’t waste your money.
I ordered last December and ended up returning the parcel, unopened, at my own cost back to China. Nearly a year later, they’re still refusing to issue my refund.
Avoid that website entirely. It’s a China‑based company pretending to operate locally.

I needed a bigger size, and the service and final solution were impeccable!
Thank you very much for making it extremely easy :)

Sharon xox

Fabric is SO soft, and the fit really makes my body look sexy.

I was disappointed with my experience. I received two defective items, and the company acknowledged they were manufacturing defects. However, despite their return policy stating that customers are not responsible for return shipping costs when items are defective, I was still expected to pay to return them.

The customer service team was polite, but the company’s actions did not match its written policy. If customers are expected to pay return shipping on defective products, the return policy should clearly state that. I hope they update it to avoid misleading future customers.

I was also very disappointed with the quality of the products. The items I received were very cheaply made and did not reflect the price I paid.

Terrible quality, poor sizing, scam scam scam. Spent USD15 to return items only to have them returned to me SIX months later, and after being offered several ChatGPT generated excuses. DO NOT BUY