Soothing Home Reviews 

1,025
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were somewhat happy with their experience overall. Many people find the couch covers to be of wonderful quality, featuring lovely textures and designs that nicely enhance their living space. Shoppers frequently mention that the items fit furniture perfectly, stay securely in place, and effectively protect surfaces from active pets. Some reviewers were not happy with significant shipping delays, leaving multiple orders completely unfulfilled for several months without proper updates. Buyers additionally highlighted persistent frustrations regarding unhelpful responses from customer support agents when attempting to secure prompt refunds. Consumers noted that communication channels were lacking, making it difficult to resolve issues or speak directly with someone.

What people talk about most

Product

Reviewers express ambiguous feedback about product experiences, with high disagreement among consumers. Many... See more

Order

People report ambiguous experiences with order processes, as opinions and outcomes vary significantly among... See more

Refund

Consumers find refund experiences to be overwhelmingly frustrating due to severe delays and lack of... See more

Response time

Customers consistently note negative experiences with response time, highlighting excessive delays and... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is a mixed review and I’ll explain why. For the product itself, they rate a big 5! My sectional is tan and the tan covers are nearly a perfect match and it looks fabulous! BUT I placed my orde... See more

Rated 3 out of 5 stars

The product is great, as described. But took almost a month to receive and tracking notifications would come and go.

Rated 4 out of 5 stars

I like this product. I would like to see possibly a thicker material. But overall, it was very easy to insert into my sofa. The customer service team was easy to contact and speak to a live represe... See more

Rated 4 out of 5 stars

Would have liked a tag inside stating where the front and back are on these. It would make it easier to place on the sofas. With that said they are working great. With the dog hair on them instead of... See more


Company details

  1. Home Goods Store

Written by the company

Offering thoughtfully curated home products with one thing in mind, your comfort.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(1,025)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a white couch

I have a white couch. I wish the color of the lightest one was more white. But that said I love that they are protecting my couch from all the dirt and grime my dog can bring in. They wash up nicely and overall I am very pleased with them.

1 June 2025
Unprompted review
Rated 3 out of 5 stars

Really Nice sofa covers, just be prepared to wait regardless what the website states

The product is as described; After spending over $300 on different types of covers for Sofa, finally got something that looks great and staying in Place. The Green color is BEAUTIFUL I’m going to be needing more and not comfortable ordering from Soothing Homes in the future though; It took a month to get delivered and came all the way from China when the company info shows them in Nevada; Don’t like deceptions; If you are going to be running a good business, tell people up front how long and where product is coming from; I was sent emails saying would take a few days to process then something like 5 to 10 business days for delivery; The customer service responded quickly to all my emails with apologies which was nice, didn’t get my purchased product to me any faster though; I even got emails asking me what I thought and could I review and let them know way before I received the sofa covers- like a week after so ordered them; was a very frustrating time for sure;

8 June 2025
Unprompted review
Rated 2 out of 5 stars

No Customer Service

Do not order unless you want to wait a very long time for a product that is coming from China as their excuse. Ordered 5/27 and still don't have 6/21. But I requested small change to order less that 4 hours after placing it and was told it was too late. Verging on scam...

25 May 2025
Unprompted review
Rated 5 out of 5 stars

This a great company!

This company is great! and their product is even better! I love my covers and they fit like a glove. It is so easy now to keep my furniture clean with the 2 Husky Dogs I own. I also had a great experience with their customer service. I was shorted a cover and when I called them they quickly responded and after asking a few questions from me they put my replacement cover in the mail. When I didn't receive it after a few weeks I wrote back and asked if it had been sent. They told me the date and the tracking number and said it was out of their hands at that point. Sure enough, I received soon after that. They even emailed me to see if I had received it yet! I recommend these covers to anyone who has dogs and would like to protect the furniture they have. They also are super easy to clean and would buy them again if I had more furniture to cover! Thank You Soothing Home!

1 May 2025
Unprompted review
Rated 4 out of 5 stars

Great Sofa Covers

Ok, Soothing Home Hero Sofa Covers are the real deal. They only got 4 stars from me because delivery took about 6 1/2 weeks and that was with me contacting them. Having said that, customer service was no hassle and efficient. The covers themselves are heavy duty and fit both the long cushion on my sectional and the smaller cushions. I got the coffe/beige color and it blends nicely w my decor. I’m thrilled with these covers as I have bought 3 different brand of covers in the past which all looked awful. These look decent and seem strong enough to do the job and last for awhile. Kudos Soothing Home.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - watch out

Placed an order online on 6/09/25 and today is 6/17/25. Haven't heard anything from them so I tried calling their CS line but was referred to voicemail all the time. send email to CS and never received feedback at all. They took my money ($228.89) and now I have no merchandise and no communication. Watch out, scam company!

17 June 2025
Unprompted review
Rated 4 out of 5 stars

Untimely Shipping

I did not receive my order within the promised two weeks and had to call to find out why. I did not receive the color I selected. At that point, when I received it, I did not want to go through the hassle. The covers fit well, but I will not suggest others buy them.

19 April 2025
Unprompted review
Rated 4 out of 5 stars

Great product, looong wait to get them!

I was very excited to receive my covers, but was quite frustrated with the length of time it took to receive them. While their customer service support was great about communicating status, I wish I'd known in advance it would take over a month to get my order. But overall, I'm very happy with the product!

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Shipping takes forever

I placed my order on May 7, 2025 (confirmed). I then contacted their customer service on May 21, 2025 in regards to the status of my order and was told that they were backlogged and my order would be processed as soon as possible. As I am writing this, it is June 10 and I have received a confirmation of shipping that my order is coming from China. So another 3 weeks before I receive my product. How very disappointing especially when they charge you for their product before they confirm shipment.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

I can't evaluate the product because I…

I can't evaluate the product because I made my order 2 months ago and still have not received it. I have reached out many times to the company and still nothing. This stuff is coming from China. My order has been on a plane for 3 weeks. That is an amazing plane to stay in the air that long.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I just couldn’t be happier❣️

I just couldn’t be happier❣️ I have an oversized L sectional, and I knew by measurements that the length of the couch part would fit properly, but I really didn’t think that my oversize chaise would fit with the measurements. So I just ordered the couch part first and my God, the color Jade White matched my light cream color couch so perfectly and it’s so soft and so wonderful and I just thought, dear God, I want the other piece on my chaise part so I said I’m just going to order it and hope to God I can make it fit and sure enough it fits. I mean it barely fits, but it fits well enough for me to be really happy. It’s very stretchy material and it doesn’t roll up so it has remained very well in place since I’ve put it on last week. I am super stoked! I Would highly recommend this to anyone! It’s soft and feels like a dream.

6 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look