Soothing Home Reviews 

If I could give 0 I would! Absolutely TERRIBLE customer service and their website has false advertising. “100% money back guarantee, no questions asked” and “Please stay assured that the cost of shipping the item back is covered by us.” are both COMPLETELY FALSE.

I’d been in contact with the SoothingHome support email from 8/14 - 8/27 with nearly 11 days of radio silence from them in between.

8/14 I asked to return the product for a full refund (unfortunately the covers are just too small and there are no options big enough for what I need). I was offered a 50% refund for me to keep the product to avoid the hassle of the return (what’s the hassle? They send me the return label, I print, I drop off at UPS or USPS or whatever carrier they use). I declined because I have no use for the product and just want to return the merchandise in exchange for my money back (after all, their website states they cover the shipping cost back for returns, right?).
After some back and forth, on 8/15 I was asked to provide pictures of 3 things for each of the 20 items. I was asked to take pictures of each wash label (4 pillow covers and 6 arm covers were NOT delivered with wash labels); each zip loc bag; each bar code label. I was told that once those pictures were received by them, the return label would be requested from the warehouse and sent to me.

I spent about an hour or two taking the 50+ pictures requested by SoothingHome support and sent them via email on 8/15.

That is when the radio silence began. I followed up a few times via email and called the number on the website (disconnected) with no response until 8/26. And the response only came after threatening to report them to the Better Business Bureau and leave bad reviews on FB and any other platform I could.

Ultimately, they told me I would be responsible for paying to the ship the product back if I wanted a full refund, which is NOT what their website says. Just to be done with it, I elected to get the 50% refund to keep the product that I do not need.

STAY AWAY!

While there were issues with my order and it took some time to sort it out, your company stayed the course and worked with me to resolve them. I would certainly order from you again. Very professional, and prompt. I will be recommending Soothing Home to my friends and family. Great service. Thank you.

I am very impressed with the cushion covers! So much better than the fabric cover I had. Very attractive and A+++.

Fed ex,was horrible.they would say it was out for delivery and 2 days later,we,would get it. Now the product itself is excellent .soft easy to put on, stain resistant everything you stated in your ad was true. We love them!

So the first time I ordered the product went to a different address than I put. It took several attempts to get it delivered.the original package took forever to get sent. I will say the product is OK.
I did place another order as I wanted a second set while washing the other. (I have a GSD- IYKYK lol). A couple months later still no product and have emailed several times. Got the same r3spobse as before - that they are having issues and my order will be sent to the distribution center to be put priority. Several weeks later- still nothing. Sent asking for a refund. Response was as long as it hadn't been sent ...the could process a cancellation. That was 2 weeks ago. Still no word. It's ridiculous that they sell product without having any inventory...

I like this product. I would like to see possibly a thicker material. But overall, it was very easy to insert into my sofa.
The customer service team was easy to contact and speak to a live representative. They would take my issue and send it off to the manufacturing company.
My only complaint was that it took well over a month to receive the product.

Not even a one star. Order was incorrect. Called several times no one to talk to. Sent more than 4 emails . Requested Return Authorization 4 times and now new email telling me about a new shipment!

DO NOT BUY FROM THIS COMPANY! I placed my order on June 15th (I have receipts and the order summary), stating I would get my order in a couple of weeks. It is now August 18th, and I still haven’t received my order. Every time I send an email to support, they apologize for the delay, but NEVER give me an answer as to when I’ll be getting my order. It’s been over two months, and I feel like I’ve been ripped off. Do not order from this company! They are clearly a rip off.

Very happy with the color, fabric and they way they fit the love seat cushions. Working perfect.

Great quality covers, they fit perfectly and they arrived on time! Now, I can still have the look of my furniture without worrying about cat fur all over it. When I have company, I can simply choose to keep them on or take them off. Couldn't be happier.

I ordered sofa cushion covers on June 19, 2025 and they still haven't shipped. I emailed a couple of times and while they responded, the responses were of no significance. It is now 8/8/2025.

Order never received. Asked for tracking information and did not receive that either.

After 6 weeks of trying to return the product, I had to settle for a 50% refund. I was requested to return items to China at a cost of about $86. This was after I had to take several pictures of each cover to prove I had not laundered or altered them. Serious runaround and definitely not hassle-free. Done with them, beware. If you order, you keep.

I don’t quite know how this company got such good reviews. Has anyone tried to return anything? I keep getting the same computer generated response about exhaling the product I purchased with a different color. I simply want a full refund like they promised!
Very disappointed.

I placed my order on May 16,2025 and have still not received it as of July 25,2025. Paid $150.91.

In April I ordered 4 Tan sofa back covers ( 3 month ago! Some where in my order process it changed to 3 dark grey sofa back covers? Mind you I PAID FOR 4 TAN BACK COVERS . Now I have to send them back to
CHINA? So I’m out $ 67 and change! I’m extremely pissed off! This is Bullshit!

Extremely unhappy customer
Leslie Mitchell. Scammed customer

I have 3 small dogs who love to be wherever I am so these covers make it so easy to have them on the couch without worrying the they will ruin it. The covers are almost the same color as the couch itself so they look nice.

Sectional covers. My experience was OK. I ordered it on 5/16/2025. I received them on 6/24/2025. The delay was due to processing so many orders. I love my covers!! Liquid runs off and does not settle and stain. I love that they are machine washable. I plan to purchase a different color for fall and winter.

They have stayed in place while be used for seating. They are just a little large for my seating but a major improvement of just tucking a throw over them which came undone daily.

Just received my 4th set of Soothing Home sofa covers. This time for my family farm living room sectional. As we don't live here all the time, I had put it off, although my covers at my primary residence are a godsend - both for my living room furniture and my outdoor furniture. With 2 Chesapeake Bay retrievers and 4 cats, these areas get a lot of hard use. The animals always travel with us to the farm, so it made sense to bite the bullet and get them for the sectional. I had hesitated because the unit has 2 chaises at either end of the sofa, and they are not the same size or configuration. However, the stretch in the fabric made for a perfect fit for both! Whatever we throw at these covers - red wine, cat vomit, wet dogs coming in from swimming at the beach - they protect expensive furniture, washing and drying perfectly every time! Even our outdoor furniture covers do the job - just remember to order a light color because in all-day, full southern sun exposure, dark colors will fade. I bought light gray for the deck and they have faded to an even lovelier, lighter gray which I adore. And customer service? Unmatched.