Soolinen Reviews 1,389

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 393 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, noting that items often did not match their descriptions or the images online, particularly concerning fabric and color. Reviewers also frequently encountered issues with their orders, such as receiving incorrect sizes or entirely different items than what was purchased. The return policy was a significant point of frustration, with many finding it difficult and costly to return items, often without receiving a full refund. Additionally, many felt the pricing was too high given the perceived low quality of the products. However, some customers also noted that they were satisfied with certain items, praising the designs and finding some products to be of good quality and fit. A few other people also felt that the clothing styles were unique and appealing, and appreciated the timely delivery of their orders.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy. Many reviewers express disappointment,... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the great... See more

Order

Consumers consistently express significant dissatisfaction with their orders. Many report not receiving... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Many customers report difficulties... See more

Price

Users describe negative interactions with price, frequently reporting that the quality of items does not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I actually love there designs and I've gotten a couple of things from them that are wonderful. But the quality of the materiels is generally terrible. Pieces that are padded (like the one I love) ov... See more

Rated 3 out of 5 stars

Some of your clothes are beautiful and different. Because of that I suppose it allows you to raise the price. I would purchase a lot more if the prices were cheaper. The other thing is, I do not like... See more

Company replied

Rated 3 out of 5 stars

I did not like the fact that the garments look totally different from the photos. There are no refund attachments and 10% and 20% gift cards are not enough for the money a person spends to get these... See more

Rated 1 out of 5 stars

The pictures of dresses are lovely, but the reality is frightful. The overall quality is poor. An XL was ordered but a tiny "standard size" ( a one size fits all) was sent- the dress was equivalent t... See more


Company details

  1. Women's Clothing Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store
  4. Fashion Designer
  5. Jewelry Designer

Written by the company

What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction

Free Shipping Over $120

Written by the company

Worldwide Delivery
Free Return Guarantee
30 Days Return Guarantee
24 Hours Customer Service
All emails will be replied within 24 hours on business days.

Free Custom Tailoring Service

CustoMade to Fit You Perfectly, Inside and Outm

We offer professional custom clothing services for every style, occasion and body shape. From fabric selection to precise cutting and detailed fitting, every piece is crafted exclusively for you. Whether it’s daily casual, business formal or special-event outfits, we design and tailor to highlight your unique temperament and ensure comfort, elegance and a truly one-of-a-kind fit.

Contact info

80% Off Today!- Soolinen

Save 60% to 80% On Trending New Outfits

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I have been trying to get a $30.00 gift…

I have been trying to get a $30.00 gift card that was provided for me instead of sending back a $69.00 black velvet dress! I have been very patient butI get zip help! 8hours latter and when I did finally get a gift card code , I tried to use it on new purchases and two times said I had a invalid code!I am sick of trying ! I can’t return to china and can’t get money back , can’t use the GIFT card, so I am sooooo mad ! Nenver have any thing to do with Soolinen as it is a big fraud!

25 March 2026
Rated 5 out of 5 stars

I love my skirt, fast delivery. A real company.

I love my skirt. It arrived right away which was surprising as I live in Hawaii. I had ordered 2 other things that night from different companies and I think I got scammed. One sent me an ugly wrong item and I am still waiting for the other package 3 weeks later. Soolinen's product arrived on time if not early and was the quality item ordered. Thank you.

15 April 2026
Rated 1 out of 5 stars

RUbber not Leather

I ordered the , Boutique Black Cowhide Leather Splicing Flats Shoes × 1
US 9.5

My wife is a US 9.5 and cannot even get her foot into the shoe. Also the shoe is rubber not leather, I am very disapointed.

12 March 2026
Rated 1 out of 5 stars

Ordered a dress and what I received was…

Ordered a dress and what I received was a year 2 school project of a dress. Nothing like the item I ordered and this travesty was delivered way later than the express postage I paid for. Opened a case with paypal and Soolinen now provide a Chinese postal address for the return and insist I have to return the dress and pay for the return postage, instead of providing a return label as this is mis-advertising. The return postage to China is significant and I believe this is the trick to them making their money - people give up because they find it too expensive to return the rubbish they ship to the buyer. FRAUD.

6 March 2026
Unprompted review
Rated 4 out of 5 stars

Love the material

Love the material

9 April 2026
Soolinen logo

Reply from Soolinen

HI Maria
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 5 out of 5 stars

Wrapped with care.

My package arrived and it was wrapped and a pretty color paper. And it was nice and secure and safely shipped. I'm so satisfied with the ordering and shipping process. I got constant updates about my order which I loved.

6 April 2026
Rated 1 out of 5 stars

Things we got look not the same as we…

Things we got look not the same as we order

5 April 2026
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

The product you delivered was very…

The product you delivered was very different from the picture. Quality was poor. No communications form the seller even for my request for return and refund.

12 March 2026
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Sizing and return policies are…

Sizing and return policies are problematic.

3 March 2026
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 4 out of 5 stars

The fit of the blouses was perfect

The fit of the blouses was perfect. One blouse was linen and I know how to launder it. However the other blouse I'm not sure about. There is no tag as to the make up of the threads so I'm unsure of the laundering. It would be helpful if there was information tags.

3 April 2026
Soolinen logo

Reply from Soolinen

HI there
Washing Instructions:
Hand Wash (Recommended): Soak in cold water for 15–30 minutes; gently rub using a neutral detergent, avoiding vigorous scrubbing.
Machine Wash: Place the item in a laundry bag; select the gentle cycle and a low water level. Ideally, limit the wash duration to no more than 30 minutes.
Important Notes:
Water Temperature: Always use cold or lukewarm water; do not exceed [specific temperature limit], otherwise shrinkage may occur.
Detergent: Use a neutral detergent; avoid using bleach.
Color Setting: For the first wash, add a small amount of white vinegar to the water and let the item soak for a few minutes; this helps set the color and softens the fibers.
Drying & Ironing:
Drying: After washing, do not wring out the garment forcefully. Instead, hang it up immediately, smooth out any wrinkles, and let it air dry in a cool, well-ventilated area.
Ironing: Linen is prone to wrinkling; for best results, it is recommended to iron the garment while it is still slightly damp.
Best Regards,
Summer

Rated 1 out of 5 stars

I am not satisfied with the item

I am not satisfied with the item. I requested a refund, but you did not provide either a return label or a QR code. In fact, you refused the return despite your 30-day return policy. This is the most awful experience I have ever had.

10 March 2026
Soolinen logo

Reply from Soolinen

HI Ianina
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 4 out of 5 stars

I'm little skeptical buying clothes…

I'm little skeptical buying clothes online, I really don't know if the clothes looks good in real as in the picture. I'm willing to take a chance, if I like it I will order again.

3 April 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Cici
You are welcome to contact our customer service team before making a purchase.
Simply provide us with your specific measurements,
and our customer service representatives will recommend the size that fits you best.
For certain styles, we can even offer a custom-tailoring service,
so you will no longer have to worry about sizing issues.
Best Regards,
Summer

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