Sook Stainable Reviews 44

Everything perfect

Gorgeous bag, great packaging and speedy delivery thank you so much I'll definitely be back!

fast and nice packing

Wonderful bag with a really nice price. All perfect !

ORDER NOT RECEIVED, NO RESPONSE FROM THE BRAND, A SCAM?
I placed an order on the brand’s website on Monday, August 11. According to the confirmation email I received, my order was shipped on August 12. However, I have not received anything to this day.
The tracking number I was given is invalid, so I have absolutely no way of knowing where my parcel is or whether it’s actually in transit. I’ve contacted customer service twice via email and also reached out via Instagram, but I haven’t received any response.
To make matters worse, I recently received a message from the brand asking for feedback on my order, but as I’ve said, I still haven’t received it.
At this point, the brand feels completely unresponsive, as if it no longer exists. I'm seriously concerned that I’ve spent a significant amount of money for nothing, and that my order may never arrive.

I saw their bag in a boutique store at Sicily, I fell in love then I decided to purchase on sook website. Fast delivery so I can get it during my trip thanks for their helpful staff, I have to say the bag is beautiful with good quality ! I will come back

I’d like to share my deeply disappointing and ongoing experience with Sook Stainable, in the hope of getting a resolution to my issues, helping other customers make informed decisions and avoid being misled or disrespected.

I purchased a bag advertised as “genuine leather” that costed 170€, but the product I received had a plasticky feel and appearance, far from what real leather looks or feels like. On top of that, the bag arrived damaged and missing a key piece, which I had to wait three weeks to receive from Sook stainable.

When I brought the bag to a professional leather repairer to install the missing piece, at my own cost, I was informed that the material was not genuine leather.

I contacted Sook Stainable immediately to report the issue and request clarification. Their response was that the bag is made of a cheap second-layer leather cover — a detail that was NEVER mentioned on the product page. This is the official definition of the so called « genuine leather » : Two-layer cowhide is not full-grain leather. It is the lower-quality part of the hide, and it’s usually covered in synthetic material (like plastic) to make it appear more like high-quality leather.

This lack of transparency about material traceability is highly misleading and directly impacted my purchase decision. I would not buy this bag if I knew it is made with plastic; and certainly never at the price of 170€. Based on this, I requested a return and a full refund.

On June 4, the company confirmed in writing:
“Hi, Ok please keep the bag in our original box, send me the size, weight and we will book a return label for you.
After we receive the bag the refund will be sent to you automatically.”. This is an official confirmation in writing that the refund and return decision is VALID.

I sent all the requested shipping information right away. The company then reached out to inform me that they have changed their mind and after agreeing in writing to accept the return and return, they do not accept it anymore, for NO reason. After that, the company stopped replying to my emails, blocked me on Instagram, and even banned my access to their website.

When I shared my experience through an honest review, I was met with intimidation, legal threats, and violent pressure to remove my comments — instead of receiving any respectful resolution.

Despite multiple polite and amicable attempts to resolve the situation, the company has continued to ignore my messages. This kind of behavior is disrespectful to customers and unacceptable from any professional brand.

My complaint is not about the return policy or any delay in making a return request, nor on the company disrespectful behaviour towards customers. The core issue lies in the misleading product description. The bag was advertised as “genuine leather,” yet it is made from second-layer leather with a synthetic (plastic) coating — a crucial detail that was never disclosed on the website. This lack of transparency about the material’s true composition is deceptive and violates EU consumer protection regulations. It directly influenced my purchase decision, as I was led to believe I was buying a high-quality leather item, not a product partially made of plastic, sold at a premium price.

I strongly advise others to think twice before purchasing from this company. I do not recommend Sook Stainable.

Already purchased from this brand many times and always happy with everything. The quality, the durability, the looks! :-)

I’m very happy with my order everything is perfect !

Great bag and fast delivery. Plus very cute hand writting letter. Would order again. Thank you, you're the best <3

I’m in love! Really perfect bags😍😍😍😍

the product i received is so high quality and i love the sustainability ethos of this brand <3 amazing and well worth the investment.

Worderfull.

Prompt response on my enquiry. Shipping was fast and arrived in time. The bag is of exquisite quality and style.

I love the design and the details

nice products, top quality, very fast delivery

Companies values align with my own which makes it impossible not to love them! My bag is amazing and so is their customer service team. Mostly spoke to Georgia but I couldn’t fault anything.

Thanks so much <3

Always a fabulous experience with Sook! Their products are amazing quality and the shipping is always so quick. I’ve had so many compliments on my bags from them, especially the black cube bag made from cacti leather! Such a chic piece. Would definitely recommend these products and brand 😊

High quality leather bag. Highly recommended for all buyers ❤️