Sony Nordic Reviews 

Sony Blocks Its Own Warranty Unless You Accept a Third-Party Contract

Even after purchasing Sony's flagship WF-1000XM5 earbuds and a Sony Service Plan, I was denied access to the service process unless I agreed to a separate company's contractual terms; terms I never agreed to when purchasing from Sony.

Sony directed me to its authorised repair partner, Elcare, whose registration process required acceptance of its own terms and conditions, potentially introducing additional obligations, liabilities and charges that were not part of my original agreement with Sony.

I repeatedly made it clear that I had absolutely no objection to Elcare inspecting or repairing my earbuds on Sony's behalf. My objection was solely to being required to accept another company's contractual terms to access a service plan I had already purchased directly from Sony.

Despite extensive correspondence and escalation to Sony's Nordic Customer Relations Office, Sony offered no alternative. On 29 September 2026, it formally confirmed its position in writing.

**Outsourcing repairs is perfectly reasonable. Making customers accept additional contractual terms as a condition of accessing Sony's own service plan is an entirely different matter.**

What disappoints me most is not simply the defective product, but Sony's handling of its contractual commitments and its repeated failure to address this fundamental distinction.

Customers purchasing premium products should not discover additional contractual requirements only when they need warranty support.

**After this experience, I have lost confidence in Sony's after-sales service and contractual commitments. I will NOT purchase Sony products again.**

I bought a tv wall mount for my Sony tv from Sony website. I paid more for this to ensure it was compatible. The AI chat bot recommended the right wall mount kit for my tv, when I was almost done putting it together, I found that the screws supplied to fit the wall mount to the VESA mounting holes in the tv were the wrong size. I have spent weeks back and forth with support who just told me that their product team says it is compatible, and my only option is to return it. It's past 30 days since I ordered it, so I can't do that. I sent them a video of me trying to put the too small screw into the too large hole! Honestly, for the cost of posting me 2 screws, they could have saved me (and them) hours of wasted time, and I have no choice but to try to charge back my payment in the bank. Will never buy Sony again. I add that to my list of never buy Philips again.

I will never buy from this company again. Faulty product—the headphones broke before even a year had passed. Useless repairs from Elcare (returned with the same issue), an incomprehensible Excel form to process a refund, and six back-and-forth calls between Elcare and Sony with zero help. Save yourself the hassle—buy from a company that actually cares about its customers.

Bought xm5 they broke in speaker package sent to repair got vack without protected package fue month after plastic band breaks propably becuse repair shop handled it poorly and sony say there headband plastic breaking is not in warrenty wow what a scam not even a full year use

Sony has a price of 11500kr on its website. It also says that it is not available to order. However, you can add a "remind me" message to your email.
but then when it suddenly became available to order, Sony raises its price on speakers and then you can order for a higher price. I am dissatisfied that Sony is not doing the right thing and is lowering and raising prices to deceive customers.

Essentially my disc drive had stopped reading discs, sent it for repair and not even 2 weeks later they fixed it and sent it back. Not just that, I had apparently forgotten my Elden Ring disc inside the drive and they had packaged that too. Thought that was sweet.

Bought a TV, but never recieved a valid tracking number DHL does not know anything about the order.
Two weeks after the expected delivery date and several attempts to contact them, the only reply is to wait 3 working days.
Not even possible to cancel the order and get my money back.
Never more buying from Sony.

Great job sony! Thx for your greedy hands trying to take over helldivers2.

Stay together against tyrany helldivers !

Why don't you believe in my fingerprint? I need trust, so why don't you believe in me! I don't believe you Sony are the only cellphone makers that incorporate Bluetooth aptx HD adaptive! You have disturbed me with your suspicion! Good bye!

Over the last two years i have bought 2 professional cameras and 6 of their top end lenses from Sony. I have spent over 10.000USD / 75.000DKK
My last camera, a 25k professional grade, i bought in the US, i had a problem with it, and reached out to Sony Denmark, to see if i could get it fixed through them. They told me it was fine, and my warrantee was no issue even though i bought it in the US. I sent it off to their Service Partner, Elcare, who then proceeded to repair the camera, and after a few weeks i was contacted by Sony Denmark telling me, they made a mistake, and that my warrantee was no good after all, but they fix my camera, free of charge. 2 months later i get my camera back, and it's not fixed. The Service Partner Elcare says its not the same problem (even though videos prior and after the repair are identical, and the problem matches the description) - they then have me contact Sony again, who tells me to contact Elcare, who does not want to reply my mails.
Today Sony Denmark reached out to me and said that they would not do anything, neither would they fix my camera or help me in way.
Work support ever.

No app locks works on my Xperia Z4 tab...i have Bitdefender mobile, which work pretty on my Samsung devices with Android 4.x.

As my Z4 tab use Android 5.02, it can either be the software or hardware, which hinder Bitdefender to work on my Z4. Bitdefender and Sony has no idea about why it happens.

I would not have bought the Z4, had i known that and instead have bought a second Samsung tab 10.5 or I-pad, which my daughter use in her kindergarten.

Works now with Bitdefender