Son of a Tailor Reviews 

2,740
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the exceptional quality of the fabrics and consistently praise the support team for being extremely helpful, responsive, and professional throughout the process. People also appreciate the wonderful custom sizing options, which make clothing feel perfectly tailored and extremely comfortable to wear on a daily basis. However, some reviewers were not happy with occasional fit issues, fabric defects, or minor sizing inconsistencies found across a few initial orders. Others also mentioned experiencing unexpected support delays or specific limitations regarding the remake policy when attempting to exchange items.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional fabric quality and soft materials.... See more

Quality

Consumers find quality to be positive, highlighting exceptional fabrics and craftsmanship. Reviewers... See more

Order

Reviewers share mixed feedback about their order experiences, highlighting both satisfaction and frustration.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as superb, friendly, and... See more

Service

People report positive experiences with service, highlighting exceptional support and attentive care.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service!!! What a great experience in our European service desert... Our first order wasn't the perfect fit, so we were asked to take pictures from 3 ankles and a lovely lady got bac... See more

Company replied

Rated 5 out of 5 stars

Great experience with Son of a Tailor! My first set of shirts was a little long, but their support team was excellent. They gave me professional advice on the sizing and handled my remake quickly. I r... See more

Company replied

Rated 5 out of 5 stars

I received my first knit sweater after being an exclusive user of the HiNeck T-shirt over the past 5 years. My sweater did not fit very well, which was surprising with how well my T-shirts fit initial... See more

Company replied

Rated 5 out of 5 stars

I recently bought a few shirts via their store in Copenhagen. Couple of weeks later I got it by post. Two of them did fit perfectly but the third one didn´t. Reaching out to their customer support... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

We reengineer the clothing industry for the planet and people. With our made-to-order model, we reduce overproduction for the planet, and of course, offer perfect fit for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,740)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer Support

I have bought from Son of a Tailor many times and have always been very satisfied with the quality. The fit of the T-shirts was perfect after being adjusted by the email support.

6 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Johannes,
Thank you so much for your continued support and for taking the time to leave this kind review! We're thrilled to hear that you're happy with the quality of our products and that our support team was able to help perfect the fit of your T-shirts. We truly appreciate your trust in Son of a Tailor and look forward to making your next pieces just as perfect!
Sam and the SON Team

Rated 5 out of 5 stars

The whole experience was fantastic

The whole experience was fantastic! From start to finish I enjoyed the process and have ended up with 5 perfect fitting, high quality t shirts.

20 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Matthew
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience from start to finish. It's especially rewarding to know that your new t-shirts fit perfectly and meet your expectations. We truly appreciate your support and look forward to outfitting you again in the future!

Sam and the SON Team

Rated 5 out of 5 stars

I can't heap enough praise on this…

I can't heap enough praise on this company. Their customer service is beyond anything else I have experienced. I made a mistake with my orders and they very kindly replaced them free of charge with my correct sizes. The quality is also outstanding, why go anywhere else?

9 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Wow, Anthony, what a great review to receive on a Friday afternoon in sunny Copenhagen. Really appreciate your sweet words.

You know where to find us if you have any issues in the future!
Have a lovely weekend.
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Tailor made

With my first purchase, one of the shirts didn’t fit quite right around the arms. After sending in some photos, the issue was resolved without any trouble. They even went a step further by suggesting an additional size adjustment to make the fit even better for my body. The shirts truly feel like they’re tailor-made—and they look that way too. People often comment on how well-dressed I look, even though I’m “just” wearing a T-shirt that also happens to be really comfortable. Because the fit is perfect, it gives a very polished and put-together appearance. I’ve already placed several more orders since.

1 May 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Thanks a lot, Marcel, for this beautiful review. We're really happy to hear that, without hassle, you went through the Free Remake Guarantee with us.

You deserve the compliments, I'm sure you look great in your T-shirts!
Thanks, and have a lovely weekend ahead.
Best wishes
Simon & the Son team.

Rated 5 out of 5 stars

This was my first time ordering and…

This was my first time ordering and going through the pattern process. I am extremely happy with the results.

17 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Lyle!
We're very happy to hear this! Enjoy your order.

Have a nice weekend.
//Simon & the Son team

Rated 5 out of 5 stars

Great material and customized fit

Ordered a crew neck tshirt which wasn’t exactly the right fit, but with the use of their first fit guarantee service I was able to send my photos, get recommendations on alterations, and get a perfect fit T-shirt custom made for my measurements. Amazing service and communication from the team! Will buy again, now that my measurements are saved in my profile.

6 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Sudheer,
Thank you so much for your thoughtful review! We're thrilled to hear that you took advantage of our Perfect Fit Guarantee and that the process helped you find your perfect fit. Our team works hard to make sure every customer has a seamless and personalized experience, so it's incredibly rewarding to know we hit the mark.

We're glad you're happy with the outcome and even more excited to hear you'll be ordering again—now with your custom fit saved for next time! If you ever need anything, don’t hesitate to reach out.
Sam and the SON Team

Rated 5 out of 5 stars

Beatitiful tee shirt

Beatitiful tee shirt. First time was a little tight so they remade it perfectly at no extra charge. Awesome

12 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Pat
Thanks for your review! We are happy to hear that we were able to get your fit right and hope to continue to provide you with great products :)

Sam and the SON Team

Rated 5 out of 5 stars

So happy with the results

I'd ordered a number of white T-shirts from different places, and Son of a Tailor looked cool with many size variations. Though I was frustrated in the beginning when they didn't fit well and I realised there was no refund as they were custom made. But with the guarantee the guys worked with me to get the measurements right, and what I received in the end was something totally made for me... and I love them more each time I put them on. Beautifully simple cut, really nice fabric, great branding in the tag, and a scan of the QR code to order more... which I'll definitely be doing.
Thank you!

15 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Daniel
Thanks for messaging us. We're so glad to hear that we were able to make a frustrating experience into a great one! We are always happy to help in any way we can. Have a wonderful week :)

Sam and the SON Team

Rated 5 out of 5 stars

Great customer service and product!

13 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hello
We're glad you had a great experience with our customer service and product! Thank you for your positive feedback; we appreciate it.

Sam and the SON Team

Rated 5 out of 5 stars

This is the place to get your stuff

I have been a customer here for, i believe, four years and i have nothing but praise for their work. Excellent service, nice fabrics, speedy delivery. Excellent fit, if you get your measures right, if not, they make you a new garment free of charge!
Get your stuff here!!

11 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey BYA
We appreciate your continued patronage over the past four years. We're happy to hear that you've consistently had excellent experiences with our service, fabrics, delivery, and fit. Thank you for your positive feedback!
Sam and the SON Team

Rated 5 out of 5 stars

Son of a tailor is a fantastic company…

Son of a tailor is a fantastic company and I really like my t shirts, and the crew neck sweatshirt I've bought from them. The first t-shirt I bought didn't fit quite right and they were very responsive to create a new size. The second size was perfect. Overall this is wonderful company who I will continue to get my clothing from.

1 May 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Dan
Thanks so much for your kind words! We’re thrilled to hear you’re enjoying both the t-shirts and the sweatshirt. It's great that we could get the fit just right on the second go. We truly appreciate your support and look forward to making many more pieces for you!
Sam and the SON Team

Rated 5 out of 5 stars

By far the best t-shirt I've ever worn

By far the best t-shirt I've ever worn. I measured my favorite-fitting vintage t-shirt and they replicated it perfectly. The material, craftsmanship and care that goes into them is worth every penny. No problems with my fits so far, but fantastic return policy just in case.

6 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Bronson
Thank you so much for the amazing feedback! We're thrilled to hear the shirt lived up to your favorite vintage tee—it means a lot. Crafting something that feels just right is what we aim for, and it's great to know the fit, fabric, and finish hit the mark for you. We're here if you ever need anything down the road!
Sam and the SON Team

Rated 4 out of 5 stars

real luxury

the only reason I have given 4 stars is just because the limited color palette, something that becomes an issue after years of buying their, otherwise, fabulous products.
apart from that, since I discovered this brand, I have been buying consistently tees not only in cotton (short and long sleeve) but in merino wool and can't find a simple default. Quality, service, consistency in the product and what they sell, the online experience... flawless. many so called luxury brands that sell ridiculously overpriced products should learn form SON about what a luxury experience is. Next step should be personal appointments in cities around the world and the offering of special fabrics and even more custom made items.

29 May 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey FR
Thank you for such thoughtful and generous feedback—it truly means a lot. We're especially glad to hear how much you’ve enjoyed the quality, service, and overall experience over the years. Your note about the color range is well taken, and it's something we’re actively exploring as we grow. We also love your vision for the future—more customization and in-person experiences are definitely ideas we’re passionate about too. Thanks for being such a loyal part of the journey!

Sam and the SON Team

Rated 5 out of 5 stars

great quality and customer service

1st tshirt shipped was a bit too fitted, sent back with pictures, they adjusted it like real pros and shipped back a perfectly fitting tshirt. Oh and all for free. Allowing me to keep the 1st shirt to gift it to anyone I want.
Awesome quality and customer service for a change.

6 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Pierre
Thank you for the great feedback! We're so glad we could get the fit right for you—and that you had a smooth, hassle-free experience along the way. It's awesome to hear the first shirt found a second life too. We're here anytime you need more of that perfect fit!

Sam and the SON Team

Rated 5 out of 5 stars

Son of a Tailor: More than a for-profit-only business…

Son of a Tailor: a business organization dedicated to custom tailoring finely-made clothing out of premium materials with a guarantee to remake a garment, without charge, if the fit is not satisfactory. The fit of the crew-neck T-shirts I ordered is quite fine, the material superb. An order of sweater-shirts is being remade for a refined fit. The process of returning the first item and determining new measurements for a re-make was hassle free and particularly cordial. Moreover, the disciplined, passionate commitment to particular values regarding life as well as production of tailor-made fine garments makes Son of a Tailor an enterprise I value associating with. Hoping for a long relationship of being well dressed by these Good Folks.

25 April 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Lucias,
Wow, what a fantastic review! We're happy to hear that you are pleased with our materials and the fit of your T-shirts. We appreciate your comments about the remake process and our values. Thank you for your kind words; we look forward to a lasting relationship.

I wish you a great weekend ahead.
The best wishes
Simon & the Son team

Rated 5 out of 5 stars

This is a real brand and crew that…

This is a real brand and crew that actually care about finding the fit for you body size, not just sell you whatever s new or in stock. Outstanding customer service.

8 May 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Brice,
We're happy to hear that you had such a positive experience! It means a lot to us that you appreciate our dedication to finding the perfect fit for every body. Thanks for your feedback!

Best, Frederik & the SON Team.

Rated 1 out of 5 stars

Great Idea. Poor Execution.

I really liked your brand and its mission – it honestly stood out to me.

But the way it’s set up… feels frustrating.

If a brand truly cares about sustainability, wouldn’t it make more sense to create a clear, easy-to-use sizing system – instead of offering a “Free Remake Guarantee”?

Shipping clothes across the world and then doing it all over again – just because you don’t want to design a simple sizing guide – makes no sense.

Before posting this, I actually asked for help. But the answer I got was an even more complicated measuring method.

Let’s be real – most people can measure themselves easily.
But no one knows your brand’s internal standards or where exactly to measure.

In the end – just a big disappointment.

4 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Witold,
Thanks a lot for taking the time to write this review, and we have been in touch through email - thanks for your understanding. As mentioned, we also offer standard sizes, and you can switch between standard sizes and custom sizes, I just think you missed the option. You can always get back to me in case there should be any issues at all.

Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Quality products and customer service

Quality products and customer service

3 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Sam
Thanks for taking the time to leave a review. We appreciate your great feedback!
Sam and the SON Team

Rated 4 out of 5 stars

Great support and quality

I've been ordering from SoT for a couple of years.
The support is easily the best I've experienced in online business: they're fast, competent and always willing to satisfy the client.

The cotton used for the classic t-shirt is really good and it lasts a long time with normal care (as for the knitwear, I don't know as I've never tried it).

They improved the collar of the polos and it seems that also the one on the t-shirts is holding better (I would still make the collar on the medium weight t-shirts a bit thicker though).
They improved the shipping times and the delivery is always on time.

Small increase on prices lately but still competitive with discounts and the free remake guarantee.

2 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Nicolo
Thank you so much for your continued support and thoughtful feedback! We're thrilled to hear that you've had such positive experiences with our customer support team.

We're also glad you’ve noticed the improvements we've made to the collar design and shipping times — your input truly helps guide our ongoing efforts to improve. We appreciate your suggestion regarding the medium weight t-shirt collar and will definitely pass that along to our product team.

While there has been a small price adjustment, we're committed to offering great value through our discounts and remake guarantee, and we’re happy to hear that’s still coming through for you.

Thanks again for being a loyal customer — we look forward to serving you for many more years!
Sam and the SON Team

Rated 5 out of 5 stars

Great Quality

Great Quality. Great Fit. Great Service. Probably own more than 30 high collar cotton t shirts and made it to my Daily 🤩

29 May 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Falk
Thank you for your review and your support! We are so glad to hear.

Sam and the SON Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look