Sonic Drive-In Reviews 313

Pulled in for lunch. Hit the red button and we’re told we would be helped shortly. Close to five minutes later and three cars moving through DT that arrived after us, still no service or contact.

We just left. No excuse for HORRIBLE service. Stay clear

The sonic app sucks monkey a$$$. This review asks for a date, and I just want to let you know that this happens every time I use the app, not just today. I have never, not once, been able locate the Sonic on the map despite typing in the address. The app focuses in on the United States, at least, but insists that there's no Sonic when I'm sitting at the Sonic and typing in that Sonic's address. All of the servers are very sympathetic and promised to talk to their managers, who I am sure can do nothing, so I don't know who to take this to but it's terrible and if it weren't for the pebble ice I would just not go to Sonic at all.

Went to the Sonic in Gulfport, MS. Ordered a small Sonic Blast which was $4.09. They responded back it would be $5.45. I said it shows $4.09 on the order board. I asked to speak to the manager and she said "that's how it rung up". I said that's it, and she said yes. I called Sonic customer service 3 times, and still have not heard anything back. I don't want anything except an explanation of how $4.09 adds up to $5.45. We will not be going back to a Sonic.

EVERYTHING!!! The smashburger was ordered without sauce, and I specifically asked the girl if they left it off and she said YES. I almost drove away, but something told me to check before I left. THank goodness I did because there was sauce all over it. Then she got mad at me because I had to take it back. This is the 3rd time IN A ROW that I have had a bad experience with SONIC. the other 2 times they didn't even give me a Smashburger - they gave me a regular burger and charged me the extra money for a Smashburger. When I wrote a review - it's been radio silence. Like being ghosted! Because of this...I WILL NO LONGER GO TO SONIC. And, because of that, my husband will no longer eat there. He was with me on one of the trips to your store. And now, my mother-in-law will no longer eat there either. If I get the chance to tell anyone about Sonic or if anyone wants to know where to go to eat...I will definitely let them know NOT to go to Sonic. This could have been rectified...but you chose to ghost me instead.

I have been locked out of my Sonic account for months and have emailed and called their customer service many many times. I am told that my email address is invalid, however, it is valid enough to get emails from them! Each time that I speak to a customer service rep, they are very apologetic and nice, but each time I am told that they will see to it that my complaint is sent to the technology department and it will be corrected. Well, I am still unable to order through my app. Sonic, your loss. I was a regular customer, but your app stinks!

The food is good but bathrooms suck and take 30 minutes to get the food we ordered French toast sticks and a burger and did not give any syrup on a milk shake we asked for a cherry and they gave us none

I have complained about the app for a long time I leave it I come back it's still just as bad the app is horrible absolutely horrible they'll take anywhere from 5 to 20 minutes to get to finally accept payment or at least bring up the payment screen I hate it and in turn I really am starting to hate Sonic I've been going everywhere else and getting my drinks at less prices without all the problems because I'll go to a circle k or somewhere whether even on sale and it saves me the headache the issues and the problems of dealing with a Sonic app I can't express how sickening that is to deal with that Sonic app over and over again that just waste your time I've spent more hours sitting around waiting to get ordering then I ever could have just going and getting the order

I went to Sonic on Cottage Hill & Hillcrest in Mobile Ala today. I went 3 times in abt a Month & a 1/2. Today I ordered a BLT combo. I waited 10 minutes to place my Order. I waited 1 hr & 30 Minutes, Still no food. People was going to the Door & asking when their Order would be ready. After the long wait, I left. The last 3 visits was not good at all. The Lady said the Ice Cream Machine has been broke for 2 months. That's ridiculous. Not good Service at all! I won't be back there!

I used the Sonic app for chicken bites and a large banana shake. I got there 3 min later than the app said it would be ready. There are only 2 cars in the lot. It took another 12 min to get the order. The sauces that I requested are on the receipt but not in the bag. The banana shahe was requested with NO cherries yet they were in side the shake. I didn't taste banana until I got to the bottom and it is not real banana. It use to be better a long time ago

Well, between their constantly interrupting us when trying to order, they got 2 of our 3 orders WRONG AGAIN. Will not be going back to the 10969 N 83rd Ave in Peoria. Every time we go there they get it wrong and we don't feel like going back to return the food after a long day at work. Don't put people taking orders who DON'T LISTEN, making the customer constantly have to repeat ourselves!! Also was overcharged because we ordered doubles and got singles. What a terrible experience

Sonic in Henderson, Nevada has always been my go to for their American Graffiti style service. And I love their limeaid drink. Fast forward to 2024, being able to order online and to choose delivery or pickup is a plus. The problem with this is the cook(s) are not reading the order receipts correctly. Order 1 placed in October (delivered) did not include my request for no cheese on my burger and no requested whipped cream on the Sonic blast. Order 2 placed in November (pick up) did not include my request for whipped cream on my Sonic blast, and they also did not include mayonnaise on my sandwich as this was a “come with” for this chicken sandwich. Also, I requested extra lime which was not added. Both these could have been excellent orders if the order receipt was read. So making change requests to customize an order doesn’t make since if your order is constantly incorrect. Plus, extras added cost extra, too. So I’m paying for extras I’m not getting. Not a very good way to run a business. And trying to call the restaurant to let them know your order was wrong doesn’t help especially if you had your order delivered because they pass the customer off on the delivery service and the delivery service passes you back to the restaurant. That’s bad customer service!

Someone must teach these people how to cook a french fry. If they turn the temperature up or let them to where they were crispy would be divine. I go to Sonic 4–5 times a week, mostly for drinks, I have ordered the new groovy fries four times and they are so soggy, they are limp, there was no crispiness and they tasted like sonic grease. I am so disappointed.

My experience at Sonic was, pitiful. We ordered four drinks, a hot dog, and some fries. We got our first order at a fair time of about 12 minutes; however, we did not receive one of the drinks we had paid for—which was a Reece’s shake.

We pulled back into the bay to ask about it, and waited from roughly 6:50pm to 7:14pm. We did not receive our, singular, shake, and no one came out to our bay. At this point, we pulled to the drive thru to make sure we got service. The line moved extremely slowly, the technology was glitchy, not showing us our totals, not picking up audio, not showing us who took our order or if it was even taken, and to top it all off, we weren’t the only people who received this service.

There was a car next to us who waited 20 minutes for two drinks, a car to the right of that who didn’t receive their order and eventually left, and the car in front of us at the drive thru didn’t get a burger they ordered.

I know working at a restaurant of any kind isn’t easy, but this was ridiculous. If it takes a few minutes to make the food it’s one thing, but this many errors in orders across such a short time is surprising and either a result of poor management, or employees.

Overall, I cannot recommend Sonic. They have good slushies and shakes, but their actual ability to make your order correctly, or quickly, is pathetic.

This review was about a Sonic in Hendersonville, NC.

Was on lunch break had to wait for 20 mins before even helping .and I'm standing out side in the cold because you can't order inside also didn't give me fries like I ordered gave me tots ....they seem more concerned with there drive thru then there outside customers ....horrible experience....

At the Sonic on Hwy 3 in Dickinson Texas your employees were rude to me. They have had issues in the past with their speakers and kept interrupting my order with "Is that all?" so I spoke louder. The manager even slammed window shut in my face and said in an angry, strident voice" HAVE A GREAT DAY" which sounded to me like " go to hell". I go to Sonic every day but will never go to that one again. Did they even ever get customer service training? They are lacking it!

This bad far the slowest location ever in Irving off beltline

I ordered a medium oreo blast. When I got it they just topped it with a few oreo cookies instead of mixing and blending it into the entire desert. So basically I was just eating ice cream down to the bottom. I will NEVER EVER return to Sonic again. This happend at 3648 N maize Rd. Maize, Ks.
Besides this their people always have nose pearling and long hair. I probably got hair in my desert as well. Never will ho to a Sonic again until I'm promised that you change your policies.

I try to use a coupon for a drink and they said no. yes i want my cherry limeade, no i don’t want to leave empty handed. what happened? I left empty handed.

I've tried to get. Ice at the lake worth sonic for the last month. They tell me every time they have no ice The manager was very rude to me this morning. Do not appreciate that. Never had that problem when they had the old manager.

The lady in service at night by 22:54 pm came to me and let fall down everything in my car and left. I tried to talk to her but she did not take care. I'm a doordash driver. She always do same thing all the times