Sonic Auto Transportation Reviews 8,394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and excellent communication, making the transportation process smooth and stress-free. The service is consistently described as efficient and reliable, with many appreciating the timely pickups and deliveries, often noting that vehicles arrived in perfect condition. However, some people were dissatisfied with price changes, reporting that initial quotes significantly increased, sometimes multiple times, before or during the service. A few other people also felt that drivers occasionally canceled or that communication regarding scheduling was problematic, leading to inconvenience and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy pickup and... See more

Price

Users describe ambiguous interactions with price. Many customers report significant price increases from... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The full price was made transparent at the beginning. The work was completed quickly and everything moved as expected. I had other companies telling me that Sonic was a fake company and not to trust t... See more

Rated 5 out of 5 stars

Had a great experience with Sonic Auto and My booking associate Henry. The car was picked up and delivered based on my schedule requirements, and the driver was pleasant to work with.

Rated 5 out of 5 stars

I shopped around and went through 3 other companies before settling on this one. The other 3 gave me a run around, I even pre paid for guaranteed pickup. The price went from $1200 to $2300. Then t... See more

Rated 5 out of 5 stars

This is our third year, reaching out to Christian Woods of sonic transportation for our transportation needs. Christian is polite, professional, and always tries to find the best price for us. Our veh... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Here at Sonic, we are a leading company in the vehicle transportation industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Mateo Richardson was extremely helpful to com

We were so excited that both of the vehicles arrived so quickly and undamaged to us. Mateo Richardson did an exceptional job in finding the auto hauler at the last minute when our previous one canceled a day before the pickup of my vehicles. I couldn’t be more grateful because we were leaving town and had to have these vehicles on the auto hauler.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Henry is the man!

Henry was extremely thorough and communicative. In an industry filled with scammers, Henry proved there are some good people still there.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Worked with John

Worked with John, twice, and hes been great!! He was able to get something shipped that was outside of the norm the second time. Very punctual with keeping me updated. Pricing was within my budget as well. I dont do much shipping but if I need to again he will be my first call!

19 March 2026
Unprompted review
Rated 1 out of 5 stars

How is their rating this high, they're theives

This was one of the worst towing experiences i have ever had. They locked me into a price and held my car hostage until i paid them triple. The police called it extortion, why because i had file a police report. Don't use them, they are a shady broker, with shady employees that play games because they only want to take your money.

Their immediate response is damage control. It is generic on all sites and not true based on the fact they responded to emails saying they investigated themselves and found no wrong doing. The police report says otherwise.

19 March 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We are very disturbed to hear about your experience and take your concerns extremely seriously. This is certainly not the level of service we aim to provide, and we want to investigate this matter thoroughly.

We want to provide you with a more detailed response; however, we were unable to identify your order in our system. Please contact us with your order ID or the phone number used when placing the order so that we can look into this immediately. We truly value our customers’ time and money, and we appreciate your patience as we work to resolve this issue.

Rated 5 out of 5 stars

Thank you to the team at Sonic!

James Williams and the team at Sonic helped me get my broken down ‘97 Jeep Wrangler from Maryland to Virginia. James was always in touch, and found a driver for the right price. I can’t thank him enough for all his help!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Got it done when others couldn’t

Thomas Miller was able to get my vehicle shipped at a fair rate when no one else could. He worked hard to meet my budget and expectations. Will definitely use again on my next one.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

In general the service was good though…

In general the service was good though there were some unexpected cost increase in last minute. The actual pick up and drop off schedules were not as per the promises of Sonic.
But the driver Ronnie was very helpful. He gave a realistic and sensible time lines and delivery and pick up schedules. So our interaction with the driver was clear and very good whereas the service from Sonic was okay.

26 March 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

Thank you for reaching out and sharing your concerns. We understand your frustration and would like to provide some clarity regarding your experience with us.

We’re glad to hear that your overall experience was satisfactory and that Ronnie provided helpful, clear communication along with realistic timelines for pickup and delivery. We will be sure to share your kind feedback with him, as he exemplifies the level of service we strive to provide.

At the same time, we would like to address your concerns regarding the unexpected cost increase and scheduling differences. As a broker, our role is to act as an intermediary between you and the carrier. While we work diligently to secure fair pricing and reliable options, please note that the final cost of transporting your vehicle is ultimately determined by the carrier, based on their availability and other operational factors.

We do, however, sincerely regret any inconvenience caused by the changes in schedule and pricing, and we understand how important it is for everything to go as planned. Your feedback is valuable and helps us continue improving our communication and coordination with carriers.

Thank you again for your feedback and for choosing our services. We hope to have the opportunity to provide you with an even smoother experience in the future.

Rated 5 out of 5 stars

I had my car transferred about 200…

I had my car transferred about 200 miles. Victory Wenzel was my resource and he was very helpful. Trying to get me the best deal and not be taken advantage of when I was in a compromising situation needing my car moved. I appreciate his patience and his help.

24 March 2026
Unprompted review

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