Songfinch Reviews 23,606

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

When I read the ratings here, I thought I'd made a massive mistake but I honestly couldn't be happier with my song by Jane from Texas. It's for my husband's 60th birthday and 10th wedding a... See more

Rated 5 out of 5 stars

5AM the Nice Astronaut made a song about my son that is beyond perfect. He is an incredibly talented writer and singer that incorporated every detail we hoped for into a fun and happy tune, exceeding... See more

Company replied

Rated 1 out of 5 stars

What an underwhelming experience: Paid $360 for Chat GPT to cobble together some incredibly lame song. This wouldn’t cut it as a nursery rhyme, never mind a meaningful song. After interactin... See more

Rated 5 out of 5 stars

Had an amazing experience creating a personal song for my wife with Shayan Regan. He is not only such an amazing kind person but has a phenomenal voice (my wife called Ed Sheeran esc) Such a uni... See more

Company replied

Company details

  1. Music Store
  2. Hobby Store

Written by the company

We craft an original song from your memories, experiences and feelings for you to share as a sincere and unique gift. Everyone has a great song inside them, but few people can bring it to life on their own. In 7 days, a professional songwriter produces a one-of-a-kind, radio-quality song that finally gives voice to all your heart’s unsung sentiments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best gift ever!

When I first heard the song that i ordered from Songfinch and produced by Niya Elan, I cried tears of joy. The song was everything I wanted it to be and more! The song was for my husband of 30 years and it was about our meeting and where we are now. If you want that one of a kind gift that is rare and catered to you, then Songfinch is the company for you!

11 July 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Becki - thank you so much for sharing! I'm so glad we could bring you Happy Tears:) Thank you so much for supporting independent artists like Niya by choosing Songfinch!

Rated 5 out of 5 stars

I've never cried more happy tears

I've never cried more happy tears in my life 🫶 Shayan Regan literally made a song that makes my heart echo love, joy, and all things good in the world to celebrate the love of my life. I recommend EVERYONE create a legacy memory by using song to celebrate those that you love and definitely use Shayan Regan, bangers all day!!!

8 July 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Joseph! Wow, this is so sweet - thank you for sharing! Shayan Regan is such a talent, we are so lucky to have him:) Thanks to YOU for supporting independent artists like Shayan and for choosing Songfinch!

Rated 5 out of 5 stars

Lian did a great job capturing the…

Lian did a great job capturing the essence of our story. She was able to accommodate a special request for lyrics in my wife's native tongue. Overall it was a memorable experience that I would recommend to everyone out there with a special someone.

4 September 2022
Songfinch logo

Reply from Songfinch

Hi there - thanks so much for sharing! So happy to hear that you loved your song and that we were able to make it extra special for you and your wife! Big thanks to you for choosing Songfinch and helping support independent artists like Lian:)

Rated 5 out of 5 stars

Most beautiful song ever

Wanted to get a song for my husband "just because". I picked a few different artists till I finally decided on Effee. What an amazing job she did with spinning our story into the most beautiful song ever. Her voice is sweet, calm, peaceful. I could listen to her sing all day, every day. I have yet to give it to my husband but will soon. I cried when I first heard it and I know he will too. She is amazing as I am sure all the artists are, but am so glad she was the one I chose to compose this absolutely beautiful piece. Thank you so much Effee!!

4 May 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Noreen! Thank you so much for sharing! Effee does make some phenomenal music - for us at Songfinch and for her own catalog (which you can find on streaming services if you do want to listen to her sing all day haha)! So honored we could bring such happiness to you! Thank you so much for supporting independent artists like Effee by choosing Songfinch!

Rated 5 out of 5 stars

When I ordered a song for our 10th…

When I ordered a song for our 10th wedding anniversary, I tried to keep my expectations low. I only listened to examples from 3 artists in the genre I was looking for and answered a few questions. That was it.

An amazing singer/song writer gave me so much more than I could have imagined! They managed to take some seemingly random details that I pulled from our 23 year relationship and turned them into a beautifully written song that captured the essence of who we are as a couple and how much she means to me. I cried when I heard it, my wife cried when she heard it, and friends and family have all been incredibly impressed by just how how talented the artist was! Thank you for an amazing experience!

2 March 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Angela! Thank you so much for sharing this! I'm so happy we could give you such an amazing experience:) Thank YOU so much for supporting independent artists by choosing Songfinch - wishing you and your wife all the best and 23 more years of happiness!

Rated 5 out of 5 stars

I entrusted songfinch with my most…

I entrusted songfinch with my most precious memories of my father whom had just passed and asked Scott Simpson one of their fabulous artist to write me a song to remember him by. I cannot explain how wonderful this gift was. His song was so perfect, so moving and exceeded all of my expectations. It has really helped my heart heal and deal with my grief. I played my beautiful song written by Scott at my dads funeral and graveside. It is my lasting gift of our relationship. Scott has a wonderrful voice and I can hear the care he took to make my song perfect amd memories eternal. It’s a gift I will always cherish!

14 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Boo - thank you so much for sharing this! I'm so glad we were able to be a part of your father's memorial service and give you something special that will remind you of him for years to come. Thanks to you for choosing Songfinch and supporting independent artists like Scott - we're so happy you loved the song he wrote you:)

Rated 5 out of 5 stars

Couldn't have been better

Couldn't have been better! I received it as a gift from my husband and Danny Gruff's lyrics and his amazing vocals were brilliant. I loved the melody - the song really rocks! (My adult children loved it as well!) The artist followed the brief given and constructed the lyrics in a clear and meaningful way. I have no hesitation in recommending Danny and Songfinch to my friends! Thanks to you both!

25 December 2022
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Amanda!

Thank you for taking the time to leave us a review! We are incredibly happy to hear you and your family love your song! 

We hope to work with you again soon!

Rated 2 out of 5 stars

This is such a great idea, BUT…

This is such a great idea - and I imagine when you get a song that hits the mark for you, it’s fab. The problem is when you are not happy, the customer service is really poor. I requested a song that was of medium tempo, heartfelt and comical. What I got was a song that was slow and just heartfelt so it didn’t really represent the relationship I have with the recipient. And of course, “creative license/interpretation” is a good explanation for my not being happy- except the artist didn’t follow my instruction! Customer service is basically a robot. I have contacted them numerous times. There is promise that a representative will get back to you in 24hrs but that doesn’t happen. I could, additionally pay an extra $65 for an extra verse which might go towards resolving the issue, and funnily enough, if I want to do that, it suddenly becomes very easy to part with more money. An already expensive gift which I now won’t be able to give.

17 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Alison,

Thank you for taking the time to leave us a review! We are greatly sorry for the initial negative experience and delayed response.

We will have someone reach back out to you and help get your song where it needs to be! We look forward to working with you!

Rated 1 out of 5 stars

Worst customer service experience ever

Worst customer service experience ever! Everything is automated responses. Seriously! It is almost impossible to contact a human. When you finally do (only through email) it takes up to 3 days to hear back...each time you correspond! I DO NOT LIKE the song I paid almost $300 for (purchased an extra verse). It was boring, empty, emotionless, weak, worded horribly, no flow to the music, unpredictable melody and very unpleasant to the ear and so sloppy! My guess is that it was thrown together over night in spite of the fact I waited for over a week to receive the song. I tried to reach out to ask what could be done to fix all the issues. Of course, I have not heard back from them at all. I will never use this company again. My suggestion is to save your time and money. Plan ahead and ask a friend who is a musician/vocalist/artist if you can hire them to compose a song for you. Or ask friends if they know anyone. Obviously this company has a brilliant advertising campaign. They post all the videos that are successful. I know I can't be the only person who had such a bad experience with them. I will NEVER use the song I paid them for. I did not/will not do a reveal for my husband (who the song was for, for fathers day). It would be unfair to him to present this "song" and make him have to lie about how much he loves it to spare my feelings. You might be lucky and end up with something that you really like, or you could end up like me and waste your time and money and have a song that you will never use. The company has a strict policy (apparently) of no refunds, no changes to the song (unless you want to pay more), no changing artists and my experience is if you want to communicate about any issues, they don't care at all. Oh, I tried to use the fathers day discount code when I first ordered and it was NOT A VALID CODE. I reached out to ask them to help me and I finally heard back two days later (after I finally gave up and just paid full price). I asked them if they could honor the discount and they replied with an emphatic NO! So yeah, this company has BIG issues! Buyer beware.

8 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hey Kathy! We do apologize that you did not have a great experience. We would love to get your custom song to the perfect spot. Please contact our support team, and we will have a representative contact you to assist you further! You can reach out to us through here - (https://www.songfinch.com/contact-us).

Rated 5 out of 5 stars

Best song ever!

Loved our song! LOVED it. :). It is catchy and perfectly captures the person whom it was written for. !!! Fantastic!!

18 June 2022
Songfinch logo

Reply from Songfinch

Thank you so very much for your feedback! We're thrilled to hear you loved your song :)

Rated 3 out of 5 stars

This was my first time to purchase

This was my first time to purchase a song. I chose J.B. for a simple reason I loved his sample song and his voice. What I ended up was loving the song too quickly without playing it over and over again realising the song is not the singer nor the music I love. The instrument chosen was an electric guitar which I hate.
It is a learning curve for me understanding how all this works including music instruments that cannot be changed after the song has been made. I don’t think I could advise not to play electric guitar. The song lyrics can be changed for a fee with the exception of wrong pronounciations, wrong dates/years, etc which is free. I am meant to give my wife the song today as it’s our 14 year anniversary and I am a bit unsure whether to or not. I feel stuck.
Another thing support writes back with copy and paste answer I feel that they’re not humanly available to help me fully and to understand.

13 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Bee,

Thank you for your feedback and we're sorry to hear your experience with us was less than stellar. We want you and every single one of our customers to have a song they absolutely love. There are some song revisions we cover and others that incur an additional fee to re-work based on the complexity of the request. Please let our Customer Success Team know if something was misinterpreted or incorrect with your lyrics and someone will be sure to reach back out as soon as they can. At the end of the day, we want your 14th anniversary to be one to remember!

Rated 5 out of 5 stars

S did a magical job turning our story…

S did a magical job turning our story into a beautiful song. We loved his song writing and vocals. Thank you so much S for helping create an unforgettable gift for my wife's birthday. Much love!

13 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hey Adam,

Thanks so much for your feedback -- We are thrilled to hear you loved the song S composed for your wife's birthday :)

Thank you for choosing to work with Songfinch and we look forward to writing your next song soon!

Rated 5 out of 5 stars

Such a perfect Father's Day gift

Such a perfect Father's Day gift for my husband. The artist did an incredible job piecing together all the little bits of information I sent. I know it's a song our family with cherish for a lifetime. Thank you Elaine Palmer!

31 May 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Tawnee!

Thank you for taking the time to leave us a review! We are happy to hear you love your song! Thank you so much for working with us and hope to do it again soon!

Rated 5 out of 5 stars

Order custom song from Songfinch

Order custom song from Songfinch, for my gf birthday, best decision ever!

10 May 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Tom! Thanks so much for posting! So happy to hear you love your song:) Thank you for your support!

Rated 5 out of 5 stars

We are in love with our song and…

We are in love with our song and slideshow! They are perfect! My expectations were exceeded. My husband cried when I gave it to him. Thank you for making our 1st anniversary memorable.

9 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Lisa! I'm so glad you and your husband love the song! Happy Anniversary to you both:) So glad we could be a part of it!

Rated 5 out of 5 stars

Jillian Lavin NAILED IT

Jillian Lavin NAILED IT! I asked for a song for my step dad for Father’s Day. She encompassed everything I asked for and it literally sounds amazing and was exactly the tempo, the genre, just everything I could have wanted! I highly recommend doing this for a loved one. I took a chance with some of the negative reviews but I’m glad I did.

10 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Ashley! Thank you so much for sharing this! Jillian Lavin is such a great artist, I'm so happy you love the song she made for you:) Thank you for choosing Songfinch and supporting independent artists like Jillian!

Rated 5 out of 5 stars

Holy smokes, awesome!!!

Holy smokes, Ryan Tyler is a champion. I’m in tears. I asked for a rock anthem for my 4 year old to dedicate to his dad. I was so nervous that I didn’t give enough “good” content or that the message I really wanted to be at the heart of the song would be lost in translation, but he KILLED IT!! I cannot wait to have my son share this with my husband on Father’s Day. I wish I could contact the artist directly through SongFinch and tell him in my own words how grateful I am and how talented he is!!!

9 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Jamie!

Thank you for taking the time to leave us a review! We will definitely pass this along to Ryan for you! We are incredibly happy to hear you love your song!

Rated 2 out of 5 stars

Very Disappointed:(

Not impressed so far by the Songfinch experience. The song I received wasn’t too bad but needed some revision which wasn’t covered in the original price and was a bit short so I paid for a pre-written lyric session and an extra verse (an extra $115). I have heard nothing about either since (now 3 days ago). I know the verse can take up to 7 days but have not even had an email confirmation of the pre-written lyric session and had no replies to my requests for support. This is for my 10th wedding anniversary in 3 weeks. Don’t think I would recommend Songfinch to anyone else.

5 June 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Lindsey!

Thank you for taking the time to leave us a review! I am sorry we missed the mark here!

We would love to reconnect and get your song to a great spot! Please email us at support@songfich.com!

We look forward to working with you!

Rated 1 out of 5 stars

Shockingly bad

Shockingly bad, but my partner and me was able to laugh about it after and how this will be one those stories told for years to come for humorous reasons.

But the issue is it didn’t cost just a few pound, it was expensive and if you’re spending that kind of money looking for something special and meaningful.
Then DO NOT buy this.

It was that bad, that’s why we ended up laughing about it, the lyrics were like something from an episode of only fools and horses and the singer like the one from the famous, cwying episode, which most people will know exactly how bad that was.

Further the other big issue, was when we complained to songfinch, the reply was just as bad and they had no interest in resolving the matter at all, we have received no contact from last message to them for an update.
They I believe are a pocket the money and run company, I read there are many hundreds of other people complaining and maybe it’s one of those companies that once the reputation becomes so bad, then they will just cut and run with the money.

So my summary, want to have a special song written and made for your other half, go buy a keyboard, a pad and pen and do it yaself.
It will be a lot cheaper and better than using this company.

3 May 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi There!

Thank you for taking the time to leave us a review! We are sorry to hear we did not get it right the first time around, and for missing your original message! 

When you have a moment, please reach out to us at support@songfinch.com. We would love to help get your song where it needs to be! 

We look forward to working with you!

Rated 2 out of 5 stars

Greetings to you all

Greetings to you all,
I placed two orders (two songs) with two different artists one artist was Ryan Tyler and the other one was Delwing Eiland- I sincerely did not like the manner the songs were composed.

I choose two different artists just in case one song was horrible then the other song will be better. I was unlucky It was well over $400 and the songs did not sound like it was done by a professional artist (singer)
I sincerely sent a message to the recipient apologizing for the sound of the music.

The artist's voices did not sound the same as the initial song sample I clicked on as advertised on the sight songfinch.com
I don't like to leave a bad review but there was no way I could have pre-listened to the song prior they send the song to my recipient- I felt so embarrassed to know that my recipient received these songs.

I was unsatisfied with both of my songs.

5 January 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hey Mimi,

We're so sorry this was your experience with us!

Our goal is to have every song be more than you could ever expect on the first pass and it sounds like we may have missed the mark. There are several ways we can move forward with getting you a song that you love! If you have not done so already, please reach out to our Customer Success Team at support@songfinch.com. Someone will be sure to reach out to assist as soon as they can!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look