Banner for SonderMind
SonderMind logo
Visit website

SonderMind Reviews 1,854

•
TrustScore 4.5 out of 5

4.4

Mental Health Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and ability to create a supportive environment. Many people highlight the exceptional service and the personalized approach of their therapists, who are described as excellent listeners and effective guides through personal challenges. The user experience is frequently noted as positive, with many appreciating the convenience and ease of their sessions. However, some customers also noted issues with payment and customer service. A few people reported difficulties with billing and insurance, including incorrect charges and a lack of responsiveness from support when problems arose. Some reviewers also mentioned that customer service was unhelpful or difficult to reach, leading to frustration with the platform.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly praising therapists for being... See more

Service

Reviewers mention positive feedback about service. Many customers appreciate their therapists, highlighting... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and listening skills... See more

User experience

People report positive experiences with the user experience. Many customers find the app easy to use,... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with billing and insurance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Leon Green is excellent. He truly listens, offers clear advice, and guides you through the entire process. He is very professional and easy to talk to, always patient, respectful, and supportive.... See more

Company replied

Rated 5 out of 5 stars

Angela with Joy in the Journey Counseling is terrific. She is compassionate, keeps conversations on task in gentle ans guiding ways and sometimes I feel time is up and it just began and we covered a l... See more

Rated 5 out of 5 stars

My therapist is amazing. I actually enjoy and get something out of my therapy sessions. The sonder mind app is easy to use and convienet. It also helps with keeping track of your thoughts and goals. O... See more

Rated 5 out of 5 stars

Dr. Tran is an incredible provider and an amazing person. She has so much experience and knowledge and really takes the time to get to know and understand her patients. She has helped me through some... See more

Company replied

Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Psychiatrist
  4. Psychologist
  5. Psychotherapist

About SonderMind

Written by the company


- Average co-pay of $25
- 83% of people start care within 4 days
- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans

SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.

With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.

SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.

Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.

Contact info

Nationwide care, covered by insurance.

Connect with the right provider and start feeling better, faster.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The Therapy is great.She give you…

The Therapy is great.She give you nothing but positive vibes.She is a great teacher of the Word of God.She always tell me what the Word say
.She has made my situation so much easy to deal with through the Word of God 😀

14 April 2026
Rated 5 out of 5 stars

ANGELA IS TERRIFIC!

Angela with Joy in the Journey Counseling is terrific. She is compassionate, keeps conversations on task in gentle ans guiding ways and sometimes I feel time is up and it just began and we covered a lot of information. She is an amazing listener! Give her a try, you won't be disappointed!

9 April 2026
Rated 5 out of 5 stars

We talk about my issues and events and…

We talk about my issues and events and I get a good understanding of what is going on. We are trying a few different avenues to help my condition. I am learning why things happen and occur. I look forward to my video sessions with my therapist.

10 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look