Sonatours Reviews 113

On 11th February 2022 I booked a package holiday with Sona Tours to go to Alaska. We were supposed to go in August 2022 and there were 15 of us going. We booked the trip in February and each paid £100 deposit. Unfortunately in April I was diagnosed with Stage 4 cancer and would not be able to go on this holiday. My husband went to their office immediately to inform them that we would need to cancel our place on the trip and I sent an email on 25th April confirming the cancellation. We did not hear anything back from Sona Tours. In June, we received an email demanding we pay £3250 (half the cost of the holiday) as a cancellation fee. As you can imagine, this was a huge shock to us and not something we could afford as we had spent a lot of money on my cancer treatment. They also pretended that they could not find our original email informing them of our cancellation (but later they found it). We hoped under the circumstances they would be more understanding of our situation, but they demonstrated no empathy for the toll this was taking on my mental health.
Meanwhile my husband contacted our travel insurance, who were extremely supportive, and they thankfully told us that they will pay the amount to Sona Tours directly. We informed Sona Tours of this but instead they sent us a court order and a deadline to pay the amount. They did not want to deal with our insurance company, they only wanted us to pay them. In the end our insurance company paid them £3250 but we still had to pay the court fee (because it’s in their T&C’s that we need to pay the court fee) of £205. They final vulgar act Sona Tours did, was they refused to give us back our deposit of £200 after they had received their payment, and decided to take this as their court fee.
I am writing this to highlight what a terrible company Sona Tours is and how disgusting their behaviour has been towards me. Their emails, particularly from Chetan, were extremely rude and threatening. Had it not been for my daughters, who had to respond to them on my behalf because I was too unwell. I should not have had to deal with this stress shortly after being diagnosed with Stage 4 cancer and having to go through chemo and surgery. I urge anyone considering booking a holiday via Sona Tours to think twice about it and go through their unfair terms and conditions with a fine tooth comb so you know what to expect in case anything should go wrong. I hope this helps prevent someone else from going through what I have had to go through with them.

We all have thoroughly enjoyed the tour where the highlights being excursions like Cable Car Ride at the Nevis Ranges and Cruise ride at the Lake District. Overall food and hotel experience was also quite satisfying. The best part of the tour was the Lead Tour Manager Miss. Saba, co-manager Miss. Chandani and the driver Mr. Mark. Tour managers were not only able to guide us and educate us about the locations but also made sure to keep our interest going during silo hours by playing games, having individual discussions with everyone and encouraging them to look for the best out of this tour. Saba and Chandani also helped us in celebrating my dad's surprise 70th birthday celebration in a very unique and beautiful way. This gesture strongly proves how Sona Tours staff takes personal efforts to bring smiles on their customers faces. Highly obliged with the way Saba and Chandani has managed the overall trip, Kudos to them. Mark is a great driver and quite patient, calm and composed person. Hat's off to his driving skills and knowledge of the roads. I believe that 3 of them are the real assets of the Sona Tours and truly deserve a huge round of applause and appreciation. I would highly recommend Sona Tours to friends and family after such a wonderful Scotland Highlands tour experience.

We can’t find any faults with sonatours, Best tour manager and local guide. Management was good,every little thing was put on tour,will recommend to friends and family. Thanks everybody .

I have just returned from an 8 days tour of Iceland with Sona Tours.
Chetan, the Tour Manager's capability to manage the group was excellent,very good social skills,sharing his knowledge and experience was welcomed.The coach driver too was full of historical and geographical knowledge which matched my University lectures'.Hats off to him.The itinerary given was brief,but when experienced after visiting each location was beyond expectation. Sona Tours have selected the best sites of Iceland.Value for money memorable trip. Pratima (Bena) Patel

Just returned from a 8 day Iceland holiday with Sona Tours and once again the Management was superb, the Coach driver was excellent in his dual role as Guide and Driver, and the winter conditions in Iceland intact added to the experience and pleasure of of the whole trip.Thank you Sona Tours

Recently went on a 4 day trip to Scotland with Sona Tours. Highly recommend.
What an amazing trip & a wonderful time we had
A very luxury coach driven by an expert driver - Ali -assisted by a lovely tour manager Sabah with a 24/7 smile on her face
No complaints what so ever - every moment was tailored to perfection-
Sabah is already doing a great job & wish the almighty gives her enough strength to go further higher & higher up

We take this opportunity to thank Sona Tours for an amazing experience to samburu game reserve this was our 1st time and definitely not the last, driver was on time on pickup with a happy and informative personality.. even the provision for snacks and small gifts made a huge impact on welcoming us.. definitely will book again and highly recommend them for all your bookings.

We thank Sona Tours, through Mr Vikas Shah for booking and organising a wonder trip for us to the Masai Mara. We really appreciate the service given to us by Vikas Shah, Sona Tours. This is the second trip booked through Sona Tours, and we look forward to booking more trips with Mr Vikas Shah, Sona Tours, as their service and recommendations are fantastic. Thank you Vikas, Sona Tours. Best wishes Priya and Hetul Chandaria

Very happy with the service. My holiday was cancelled due to Covid 19. I was kept informed all the time and I was given the full refund without any hassle. I did not have to chase them. I would recommend Sona Tours.