Got charged for my first appointment that I joined but the psychologist wasn’t there. Been trying to contact him but won’t respond to my messages. And no one is getting back to me from someone.health.... See more
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See what reviewers are saying
Simply wanted to reschedule my appointment and they say to do so they charge an extra $100. I understand late fee rescheduling within 24hrs, i probably gave 12 hrs notice, but 100 for people... See more
If you value your mental health and sanity do not use this service. They employ 'experts' who ignore Gp referrals, Go on 10 minute verbal tirades at patients and when sending a formal complaint to the... See more
Dealing with mental health can be overwhelming, daunting and expensive. Although there's many reasons to go, there's just as many reasons that stops someone (me). Someone.health made it so much easi... See more
Company replied
Company details
Written by the company
Talk to someone.health about your mental health today. We connect you with Medicare bulk-billed video and phone psychologist counselling, Australia wide.
Contact info
GPO Box 2126, 2001, Sydney, Australia
- 1300 546 821
- team@someone.health
- someone.health
2.1
Poor
662 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I was very happy with the process and…
I was very happy with the process and super happy to be able to have a session so quickly. Luke was awesome. Thanks for making it so easy someone health ⭐️
20 December 2022
Reply from someone.health
Thanks for your feedback - happy to hear you've had such a great experience so far 🙂
Reply from someone.health
Thank you for your feedback! Glad to hear it went well 🙂
great to be able to speak to someone…
great to be able to speak to someone about my issues
15 December 2022
Reply from someone.health
Thanks Fiona - glad it went well! 🙂
Good advice and professional support
Talking to psychologist I think it’s very big help to recover my anxiety and depression
11 December 2022
Reply from someone.health
Really glad to hear it's going well - thank you for your feedback!
Very communicative and warm
The company is very communicative with me and they make me feel valuable as a person rather than making me feel like just another customer! Any communication I’ve had with the administrative team has been very warm and positive. I think there were some wrong emails sent though. On 8th Dec 2021, I had been sent an email by a Vanessa Lee asking for me to complete an intake form before my supposed appointment with her when I don’t have any appointments with her at all.
7 December 2022
Reply from someone.health
Hi Felicia - thank you for your feedback! Really pleased to hear that you've had such a good experience so far! The forms you received were from our Support Team 🙂
Helpfull and a good listener
Helpfull and a good listener. With prompt timing on the call.
7 December 2022
Reply from someone.health
Thanks for your feedback 🙂
Very switched on therapist
Very switched on therapist, good listener, excellent identification of the issues and practical advice and follow-up material to assist
6 December 2022
Reply from someone.health
Thanks for your feedback Gary - so happy to hear it's gone so well!
First Timer
I felt very comfortable from the start of the session to the end of the session - very happy with the psychologist chosen - have booked more appointments with her.
My second appointment booked 19.12.2022 did not go so well - she did not commence with my session booked and made no contact as to what was going on even someone.health could not reach her - so missed out on a much needed session and cancelled my third session with this person as found to be unreliable and unprofessional - will continue with a different psychologist now.
7 December 2022
Reply from someone.health
Thanks Julia 🙂 Great to hear!
I am really happy to seek the support…
I am really happy to seek the support services from someone health. The team is excellent, quick assistance provided when required.
8 December 2022
Reply from someone.health
Thank you for your feedback! Great to hear everything has gone so well 🙂
I’m impressed
I booking process was easy and the administration was professional. My psychologist and I have connected well, I feel heard and understood.
27 November 2022
Reply from someone.health
Thank you for your feedback! So glad to hear it all went well 🙂
Exceptional service.
Team hepled confirm appointment time when i forgot. My contact details were quickly updated and Psychologist went beyond expectations trying to contact me.
30 November 2022
Reply from someone.health
Great to hear Melissa-Jane! Thanks for your feedback 🙂
Reply from someone.health
Thanks for your feedback Michelle, happy to hear you had a great experience 🙂
Felt at ease straight away.
Felt at ease straight away.
It was good to openly speak to someone.
22 November 2022
Reply from someone.health
Really good to hear Christine, thank you!
Very helpful session
Very helpful session. All staff interactions have been excellent. The only big issue I have is putting my birthdate in. It is a very time consuming tedious process.
21 November 2022
Reply from someone.health
Thank you Shirley! So glad to hear you had an overall good experience with us. If you ever need help with anything feel free to jump onto our Live Chat or reach out to us on team@someone.health 🙂
Great session
I was very comfortable and happy with how the session went and am looking forward to the next session
22 November 2022
Reply from someone.health
Thank you for your feedback, appreciate it! 🙂
it went really well.
21 November 2022
Reply from someone.health
Wonderful to hear! Thanks for your feedback 🙂
I was able to find a psychologist who I…
I was able to find a psychologist who I thought would fit well with me by reading her background before I made contact for a session.
The sessions are going well :)
21 November 2022
Reply from someone.health
Really glad to hear things are going well, Elizabeth 🙂
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