I am posting here because Solvaderm will NOT post my review to their site (gave a one star there on the product). The Dermpura that is currently being sold as Dermpura, is NOT the Dermpura (foaming c... See more
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See what reviewers are saying
I’ve been using Solvaderm products for a few months now, and I’m genuinely impressed. My skin looks noticeably more youthful, smooth, and radiant. I’ve tried countless skincare brands, but nothing has... See more
Excellent experience! Easy and fast place my order. Glad to receive messages about savings and member rewards. I was overdue to replenish my supplies. Solvaderm 'was' on my to-do list. Yay now its... See more
Company replied
I'm in my 70's & have good skin but it has a rough texture. Moisturizers don't always penetrate & I'm washing it off in the morning! After using this product & applying moisturizer & suncreen, my ski... See more
Company replied
Company details
Written by the company
Solvaderm is a reputable skincare brand renowned for its innovative approach to dermatological solutions. Founded on the principles of advanced scientific research and high-quality ingredients, Solvaderm has emerged as a leader in the skincare industry. With a commitment to delivering effective and safe products, Solvaderm has garnered a loyal following among consumers seeking professional-grade skincare solutions. Central to Solvaderm's philosophy is the fusion of cutting-edge technology with natural ingredients, resulting in formulations that address a wide range of skincare concerns. Whether targeting signs of aging, acne, hyperpigmentation, or sensitivity, Solvaderm offers comprehensive solutions designed to promote healthy, radiant skin. One of Solvaderm's distinguishing features is its emphasis on clinical validation and evidence-based results. Each product undergoes rigorous testing and evaluation to ensure both efficacy and safety. By collaborating with dermatologists and skincare experts, Solvaderm develops formulations that deliver tangible benefits while minimizing the risk of adverse reactions. The brand's product range encompasses various categories, including cleansers, moisturizers, serums, and treatments, all formulated to work synergistically to optimize skin health. From the Hydra Repair Intensive Moisturizer to the Stemuderm Anti-Wrinkle Treatment, each product is meticulously crafted to address specific skincare needs, utilizing potent ingredients backed by scientific research. Transparency and education are also core values of Solvaderm. The brand provides comprehensive information about its ingredients, formulations, and skincare techniques, empowering consumers to make informed choices about their skincare routines. Additionally, Solvaderm's customer service team is readily available to offer personalized recommendations and guidance to ensure optimal results. Beyond its commitment to product excellence, Solvaderm prioritizes environmental sustainability and ethical practices. The brand endeavors to minimize its ecological footprint through responsible sourcing, eco-friendly packaging, and cruelty-free testing methods. Overall, Solvaderm represents a fusion of science, nature, and innovation in the realm of skincare. With its unwavering dedication to quality, efficacy, and consumer satisfaction, Solvaderm continues to set the standard for advanced dermatological solutions, helping individuals worldwide achieve healthier, more radiant skin.
Contact info
Ram Ridge Road 6, 10977, Chestnut Ridge, United States
- 1-888-211-8468
- customerloyalty@solvadermstore.com
- solvadermstore.com
4.1
Great
3K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our website easy to use.
We strive to provide a seamless and user-friendly online experience for our customers. Your satisfaction is important to us, and we're glad that our website met your needs.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
You won’t be dissapointed!
Love love love the way these products make my skin look and feel!! My favorite products are Stemnucell and Glowpeel! Stemnucell hydrates like no other and Glowpeel is easy to use and only takes 1 to 3 minutes a simple addition to your skin ritual!
3 June 2024
Reply from Solvaderm
Dear Leslie,
Thank you for taking the time to submit this review. We're glad to hear that our Stemnucell and Glowpeel products have made such a positive impact on your skin. It's customers like you who inspire us to continue delivering high-quality skincare solutions.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
The under eye cream made my eyes swell
The under eye cream made my eyes swell. I’m using the Juvabrite on my chest. When I put it on my face my skin turned beet red.
5 June 2024
Reply from Solvaderm
Dear Carole,
We regret to hear that you are not completely satisfied with your purchase. Some individuals do have a unique response to the product as they do with any product.
Please check your mail for Return Instructions sent separately.
Thank you for trying our product.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for your review.
We're glad to know that you love our product. and service. We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Have always had positive experience
Have always had positive experience with the Solvaderm Co. Receive auto order on time & exactly what I ordered.
6 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
She was very helpful
She was very helpful. She new just what I wanted to order. My order was completed fast and no problems. Thank you and have a nice day.
7 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that our team member was able to assist you effectively and efficiently, ensuring that your order was completed quickly and accurately. Providing excellent service is what we strive for, and we're delighted that we could meet your expectations. If you ever need assistance again in the future, please don't hesitate to reach out. Have a wonderful day!
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our website easy to use.
We strive to provide a seamless and user-friendly online experience for our customers. Your satisfaction is important to us, and we're glad that our website met your needs.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I DO NOT RECOMMEND THIS PRODUCT.
I ordered the Glowpeel, Cellmaxa, Somacell ,lip balm,
Stemuderm. I followed the directions on how to utilize these products safely. The results were not what I expected. I got a serious rash on my face, neck, and my the skin below my eyes swelled up. I had to go to a Dermatologist and she prescribed a prescription ointment. I have NEVER had a response to any other skin product.
31 May 2024
Unprompted review
Reply from Solvaderm
Dear Donna,
Even though we have carefully researched the ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary.
Your feedback is important to us, and we appreciate you sharing your experience.
We have sent you a separate email for your Return instructions.
Healthy Regards,
iHealth Fulfillment
Great products & quick shipping
I placed my order on June 4, 2024 and it arrived today (June 6, 2024). I don't think I've ever received an online order so fast! One of the 3 items I ordered I've used before and I'm sure the previously untried items I purchased this time will be just as wonderful as the one I've used before.
4 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for sharing your delightful experience with us! We're thrilled to hear that your order arrived so promptly and that you're impressed with our delivery speed.
We're confident that the new items you've purchased will meet your expectations, just like the one you've used before. Your satisfaction is our top priority, and we're committed to providing you with quality products and exceptional service.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Amazing Skin Care!
I’ve been using Solvaderm skin care products for close to two years. I continued to be amazed at the transformation of my skin.
Thank you.
Ms. C.
2 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for taking the time to share your experience with Solvaderm skincare products! We're thrilled to hear that you've been enjoying our products for close to two years and that you've noticed such a transformation in your skin.
Your satisfaction and the positive results you've experienced mean the world to us. It's customers like you who inspire us to continue delivering high-quality skincare solutions.
We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Very easy to order and very informative…
Very easy to order and very informative about the products!
1 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your wonderful feedback! We're thrilled to hear that you found the ordering process easy and our product information helpful. Your satisfaction is our priority, and we appreciate your support.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Very persuasive marketing
Very persuasive marketing! I swore I would not be purchasing any more facial products and here I am again! I hope I am happy! I will return within 60 days if not so nothing lost, right?
2 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're glad to hear that our marketing resonated with you. We're confident that you'll be pleased with your purchase, but remember, if you're not satisfied, you can return the product within 60 days for a full refund. Nothing to lose! We hope you enjoy your new facial product and look forward to hearing your thoughts.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
SOLVADERM PRODUCTS ARE EXCELLENT
NOT ONLY ARE SOLVADERM PRODUCTS EXCELLENT, THE CHOICE OF PRODUCTS IS LARGE, WITH EXPLANATIONS FOR EACH SO YOU CAN BUILD YOUR OWN CARE ROUTINE. CUSTOMER SERVICE IS OUTSTANDING WITH ANY QUESTIONS …..
2 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your wonderful review! We're thrilled to hear that you find Solvaderm products excellent and appreciate our wide range of options and detailed explanations. It's great to know that our customer service has been able to assist you with any questions. Your satisfaction is our top priority, and we're here to help you build the perfect care routine. Thank you for your continued support!
If you have any additional questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I couldn’t check out right away because…
I couldn’t check out right away because I got busy. I never noticed the additional 15% email I received to finalize checking out until after I checked out. That really irritates me!!! You should have just offered the additional 15% at the checkout which would have resulted in a 5 star rating and I would have become a return customer!!!
1 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback. I apologize for the inconvenience you experienced. We appreciate your suggestion about offering the additional 15% discount directly at checkout and will consider it to improve our process. If there's anything we can do to address this issue or if you have any further concerns, please email us at support@ihf.zendesk.com. We value your satisfaction and hope to have the opportunity to serve you better in the future.
Healthy Regards,
iHealth Fulfillment
This lash serum got great reviews
This lash serum got great reviews. Was easy to order and reasonable price. Will see when I start using if it was worth it. Can’t give more than that right now as I haven’t tried product.
1 June 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Do not like how hard it is to see the…
Do not like how hard it is to see the full shopping cart and delete items if needed. It is a VERY small window.
To see it bigger you need to go the checkout, but cannot delete items there, so you have to go back to small window.
1 June 2024
Reply from Solvaderm
Dear Valued Customer,
We certainly appreciate your feedback. I will pass your comments on to the relevant personnel for their due consideration. I cannot promise that our procedure will change soon regarding the issue that you are pointing out, but certainly we value your feedback. If we are able to implement any changes, it will come because of the types of constructive comments that you provided.
Healthy Regards,
iHealth Fulfillment
The product does not live up to its…
The product does not live up to its promise. There are no notable improvements to my skin. Wrinkles trump this product.
12 May 2024
Reply from Solvaderm
Dear Judith,
Thank you for sharing your feedback with us regarding your experience with our product.
We're sorry to hear that you haven't noticed the improvements you were expecting in your skin. While we strive to deliver effective results for all our customers, it's important to note that individual experiences may vary, and it can take some time for noticeable changes to occur.
As you know we offer a 60 day return policy on the products that we sell. If you would like to return your purchase we would be more than happy to satisfy your request. Just email us your order number at support@ihf.zendesk.com
Healthy Regards,
iHealth Fulfillment
It arrived on time
11 May 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your review.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Ordering & receiving the product
It was easy to order online and it took longer than I thought it would to receive the order. Lastly I wish the labeling or directions on how to use the product were on a brochure because it is extremely difficult to read the bottles!
10 May 2024
Reply from Solvaderm
Dear Ginger,
We're glad to hear that the online ordering process was straightforward for you. However, we understand your frustration with the longer-than-expected delivery time. We continuously strive to improve our shipping processes to ensure timely delivery to our customers, and we appreciate your patience in this regard.
Regarding your feedback about the labeling, we apologize for any difficulty you encountered in reading the product information. Your suggestion about including directions on a separate brochure is valuable, and we will certainly consider it as we review our packaging design.
We certainly appreciate your feedback. If we are able to implement any changes, it will come because of the types of constructive comments that you provided.
Healthy Regards,
iHealth Fulfillment
Excellent online experience from the…
Excellent online experience from the website, to product information, to seamless ordering process, to delivery.
Thank you!!!
9 May 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our website easy to use.
We strive to provide a seamless and user-friendly online experience for our customers. Your satisfaction is important to us, and we're glad that our website met your needs.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
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