Solva Reviews 

Total scam, trying to get my money back.

Same as Ann, what I received was not what they advertised - more like one that I could have bought cheaper on Amazon. Once again, the delivery was from China and took a long time. And, once again, they do not reply to any emails and there is no address to send the product back - so much for the 90 day guarantee.

So far it's not looking good. I was led to believe this was either UK based or maybe US definitely not China. I placed my order on the 22nd Sep and it is now 8th Oct and according to the tracking it derparted the'original airport' 4 days ago????? I've sent a complaint to customer service as they have taken my money and I got a reply saying I'd get a service agent would get in touch with me in 1-2 days - nothing was forthcoming. I'm still waiting!!!! I just hope the shoulder device I purchased will eventually show up and it will work as promised??!?!?

I am afraid that I have been conned into buying yet more "snake oil" from what I thought was a reputable & well researched UK company whose products now appear to come from China. At my age you would have thought that I would have understood "if it sounds too good to be true then it probably is". Ordered & paid for the knee wrap on 21st Sept 2026 & although there are still 2 days to go for it to be within the 14 (business days) delivery period I'm not hopeful as the tracking seems to show that most of the time it's sitting around in non UK airports. Supposedly these items have a 90 day returns policy but if that is from the date of purchase rather than the actual date of delivery it's not worth the paper it's written on. Please avoid this company at all costs - it's just exploiting people like myself who are in constant pain & who are desperately looking for a solution.

I have only had it a few days, so my review is more about the item. It was inferred in the website as being British, but it comes from China. The instructions are so small, I had to get a magnifying glass to read them. They are also purely for the settings of the machine, which actually runs for 30 minutes, not the 12 minutes it states in the blurb, though obviously you can turn it off after the 12 minutes. There is a sealed plastic bag, with what looks like flattened teabags inside. Do not know what they are for. If it is for moisture control, then inside a plastic bag, renders them useless. Finally, there are no specific instructions for placement of the knee wrap. There are two rounded hard things on the inside, but nowhere does it show, where they should be placed. I had to look at the pictures on the website, to try and figure out where to place it and where the extra strap goes. So not an encouraging start. As they say, "the proof of the pudding, is in the eating". Just hope, these comments, will help them to be more informative to the customers.

I ordered a knee brace on 18th September, money taken straight away, no goods, no email and no response to 3 emails.

UPDATE - it has now arrived, but unfortunately I struggle to get it on with my painful shoulders….be aware if you live alone, you might struggle
Similar to John. I ordered it 11 sept and money was taken directly from my account. Since then the tracking shows multiple customs clearance delays (not just one) and it just seems to be going anywhere except coming to me! I’ve tried contacting them several times, but absolutely no response after the automated acknowledgement of my email. I’ve asked them to cancel the order, but still no reply! Terrible company….AVOID!

I ordered a shoulder wrap complete with heating and massaging from their advert. They took the money from my account on the first of September and I have had no contact from them by the 7th of September. This is at least poor customer service or worse.