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Utroligt svært at komme igennem til teknisk support. Ikke ok .
Har nu prøvet 2 gange , to dage .
Men ...
Da de så først ringede var det ventetiden værd og den samtale vendte 2 stjerner til 5 stjerner med pil op.
Meget tilfreds....
Fantastisk support, fik hjælp til at genstarte mit batteri. Og så kørte det hele igen
Har fornyligt fået monteret et solcelleanlæg. På trods af de ganske udemærkede manualer til opsætning af app, der findes på hjemmesiden, havde jeg nogle probler med at få anlægget til at kørr optimalt. Henvendte mig på mail til service, og fik her den bedste støtte. Så selv jeg med min manglende tekniske viden fandt løsningen. Hele vejen igennem en god oplevelse, selvom korrespondancen gik henover weekenden.
Fremragende kundeservice. Mit anlæg (inverter + 10kWh batteri fejlmeldte. Solplanets danske kundeservice ringede hurtigt tilbage på min mail og fejlrettede på stedet (softwareopdatering). Altid rart med teknologi at have valgt et brand med dansk kundeservice.
Super service i forbindelse med montering af solcelleanlæg
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