Solisbet Reviews 

19
TrustScore 2.5 out of 5

2.6

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  1. Casino

Written by the company

Leading crypto casino!


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2.6

Poor

TrustScore 2.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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2.6

All reviews

(19)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

delay payments

I registered in December, did the verification. At the beginning, withdrawals came, but lately they simply do not withdraw money, do not respond in chat and by mail, be careful when using this casino.Since January 15th they stopped paying me money

26 January 2025
Unprompted review
Rated 1 out of 5 stars

They are stalling my withdrawal and…

They are stalling my withdrawal and they said Its because investigation for duplicate account. I dont have any duplicate account thats first thing and then how long this ridiculous “investigation” take. Its now over 48 hours of my withdrawal request now they rejected it because of the investigation. If they keep stalling my withdrawal request ill submit more complaint among other sites because i did everything correct. Just made Deposit play through bonus verified all documents and made withdrawal request and this is just stalling withdrawal they cant do anything because i dont have duplicate accounts and i know that. So i do not recommend this casino even besides withdrawal everything was satisfying but most important thing here withdrawal is sketchy.
Edit: 26.8.- they confiscated my withdrawal and told me i have 5 more accounts that rodiculous and they even told me they get me back 30€ of my Deposit. But my Deposit was different sum so i do not recommend this site at all just another scammers Stay away from this casino and their paid reviews here

19 August 2024
Unprompted review
Solisbet logo

Reply from Solisbet

Dear Marek,

Thank you for your patience during our investigation. After a thorough review, our team identified five accounts associated with the same IP address, password, or other account details that are linked to your account. This finding is a violation of our platform’s policies regarding duplicate accounts.

As a result of these violations, all winnings associated with these accounts have been confiscated in accordance with our terms and conditions. Additionally, your initial deposits have been refunded to you. Please be aware that, due to this breach of our policy, you will no longer be able to play on Solisbet.

We understand that this decision may be disappointing, and we appreciate your cooperation and understanding in this matter. If you have any further questions or believe there has been an error, please reach out to our support team directly. We are here to assist you and provide any further clarification you may need.

Thank you for your attention to this matter.

Best regards,

Rated 1 out of 5 stars

Utterly shocking customer service

Utterly shocking customer service. Deposited just over £800 and 0 bonuses or Thursday cash back like there site promos say. RTP is shocking. You will have more fun throwing coins down a drain or making aeroplanes out of your notes and throwing them out the window.

3 August 2024
Unprompted review
Solisbet logo

Reply from Solisbet

Hello,

We sincerely apologize for your recent experience. We have reviewed the history of your account and noticed that you have not used any bonus codes. Please be aware that our website provides clear instructions on where and how to use these codes.

Regarding the Thursday Cashback bonus, it is issued for deposits made during the previous week. To qualify, your total deposits for the previous week must exceed €200, and you need to request the cashback through our Live Chat.

We understand how frustrating this situation must be, and we are committed to improving your experience. Please ensure to follow the outlined steps to take full advantage of our promotions. If you have any further questions or need assistance, our support team is here to help.

Again, we apologize for the inconvenience caused and appreciate your understanding.

Best regards,
Solisbet

Rated 1 out of 5 stars

They are jokers

They are jokers. Their live support claim I have multiple accounts so will not give the bonus they advertised before signing up, I have never even been on their site before. It is part of a clone of multiple gambling sites. All have problems cashing out, check trust pilot on each one and you will see. Clearly scamming people like all the other clones too

30 June 2024
Unprompted review
Solisbet logo

Reply from Solisbet

Hello,

Thank you for taking the time to share your review with us. We understand that you had an experience that didn't meet your expectations.

Please provide your full details using to our support email and we’ll be in touch:

support@solisbet.com

Rated 1 out of 5 stars

Warning!!!

I would give no stars if i could. I have spent a huge amount of money on this site and never really won anything substantial. Feels like the games are rigged but that could be my bad luck.

However thats not what im here to discuss. I tried to cancel my account on a number of occasions through their online chat. I would get the same response each time. A member of our team will reach out to you soon.

Of course they would never reach out. I checked all emails including spam. I would still get promotional emails but no response to my request.

As i have a gambling problem i continued to gamble (addiction is so hard to overcome).

Eventually i threatened to report the website and put a review here if they do not cancel and they said its already cancelled. Which it hadnt been as i was logged in, in order to chat.

The chat assistant was down right rude and when i was telling them how bad it was the whole process they just said "have a nice day sir with a winkie face".

Please avoid at all costs. You need to make 200 euro before you can withdraw also so keep that in mind. I would question if you get to withdraw in any case as the site seems like a scam but i cant confirm that.

Please spend your money elsewhere as this site has zero responsible gambling ethics.

16 June 2024
Unprompted review
Solisbet logo

Reply from Solisbet

Hello,

Thank you for bringing your concerns to our attention. We are genuinely sorry for the frustration and confusion you have experienced with your account at SolisBet.

Regarding the account closure process, I would like to clarify that although our live chat function remains accessible outside of logged-in sessions, a closed account cannot be used to log in or interact within the gaming platform. We understand there may have been confusion around accessing support in this state, and we are committed to improving our guidance on how to access help once an account has been closed.

We apologize if there was any misinformation communicated to you regarding withdrawal limits. Please be assured that SolisBet does not impose a €200 minimum withdrawal limit. All players can withdraw their balance following the satisfaction of any applicable playthrough requirements for promotions or bonuses.

Your experience highlights areas where we need to improve, particularly in our support responsiveness and clarity in communication. We take your situation seriously, especially given your concerns about responsible gambling. SolisBet is dedicated to supporting our customers' well-being, and we will reinforce our support team's training to better handle such sensitive matters.

We want to make things right. Please contact us directly at support@solisbet.com, where we can address your concerns personally and ensure your account closure is handled appropriately.

Thank you again for your feedback. It is essential in helping us enhance our service.

Rated 1 out of 5 stars

I have requested several times to close…

I have requested several times to close my account, but nothing happened for days. Then I asked again, and they encouraged me to stay for free spins. This casino does not follow responsible gambling policies and does not fulfill player requests within 24 hours. Furthermore, the RTPs are so low that I couldn't meet the wagering requirements for 4 bonuses, even with the smallest bets, reaching only 10%.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

SolisBet Casino has truly impressed me…

SolisBet Casino has truly impressed me with its exceptional features. The user-friendly interface, diverse game selection, and immersive graphics make for a top-notch gaming experience. The generous bonuses and transparent terms enhance the excitement, while the efficient customer support and secure transactions add a layer of trust. SolisBet is now my preferred online casino - a solid five-star recommendation!

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Recently tried out SolisBet and was…

Recently tried out SolisBet and was really impressed! The withdrawal process was super quick, especially with cryptocurrency. It's rare to find such speedy transactions in online casinos. Also, a big shout-out to their support team – they were incredibly helpful and responsive. Definitely a great experience!

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Another scam casino

Another scam casino, impossible to win. They dont close my account, I have contacted them 2 times. Only few games available.

9 November 2023
Unprompted review
Rated 1 out of 5 stars

Account closure breach.. beware..

Another fraud casino from Curacao. I sent mail to close my account and they didn’t close it on time I lost 100$. I asked them about this they said they didn’t receive my mail. I sent the same email address second time they received it. How could they didn’t receive my first mail? Not even one casino in Curacao genuine and honest.

My account wasn’t closed for 7 days. It’s not a blackmail and you always cheat the players. If I go to legal for this case I will get 10 times of my deposits from the Netherlands court.Try to run the business genuine.
Antony Alphonse
Anto1318

26 September 2023
Unprompted review
Solisbet logo

Reply from Solisbet

Hello Mr. Alphonse,

We value your opinion, however, first of all, we haven't received your first email and second, there is a time frame to self-exclude your account. We are sorry about your losses!

We don't appreciate being blackmailed by customers, as you mentioned in your most recent email to us, that you will delete your review in Trustpilot if we pay double your deposits.

We are sorry we couldn't satisfy your needs!

Regards,

Rated 5 out of 5 stars

I highly recommend solisbet.

I highly recommend solisbet.Their support team responded to me right away and treated me very well. They helped me activate one of their bonus.

27 September 2023
Unprompted review
Solisbet logo

Reply from Solisbet

Thank you for the review!

Rated 5 out of 5 stars

Very fast crypto withdrawal

Had a great experience at solisbet. Crypto withdraws were almost instant , I haven’t tried the rest of the payment methods. I would recommend it!

6 September 2023
Unprompted review
Solisbet logo

Reply from Solisbet

Thank you for the review!

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