Solestylehaven Reviews 140

It was a difficult experience but it was resolved

Eric helped me," "Eric contacted me," "Thank you, Escalation Team"

Thank you Emerald, Thank you, Escalation Team

Good 👍and happy

You should refund my money
Thief

Problème résolu par Eugene

Thank you so much.

Thanks for your quick response and help me to solved my problem," Thank you, Escalation Team").

Application was good and the experience was really swift.

I apparently accidently signed up. I was completing another purchase, not from them, and payment think was highjacked. All of a sudden I am getting email is about my "subscription" I immediately emailed them and told the I didnt sign up & to cancel all, and don't charge me anything. That was 3 days ago. This morning I notice 3 separate transactions on my visa. Once a day for the last 3 days. I emailed immediately. They agreed to refund 1 but not all. So now I have to take the time to report it to by bank and cancel my credit card.

***update: so company sent me an email because of this review. They will only give me the money they fraudulently charged my card if I delete this review
Thank you for taking the time to share your honest feedback with us. We genuinely appreciate it, and we understand that there may have been some confusion regarding how our subscription system works, and we apologize for any misunderstanding this may have caused.

After a thorough review of your account, we found that a subscription was initiated and later canceled. As outlined in our terms of service, our trial period offers limited access and automatically transitions to a full membership if not canceled within the trial window. An email notification was sent at the time of registration to clarify this procedure.

As a gesture of goodwill and in recognition of your concerns, we are prepared to offer you a full credit of your membership fees which we consider as the best resolution at the moment. As part of our policy, we kindly ask that reviews be deleted before issuing credits. This step is essential because, unfortunately, we’ve had many instances where customers did not update their reviews after receiving credits. This can unfairly affect our brand's reputation, even though we have resolved the issue.
In light of the steps we’ve taken to resolve this issue, we kindly ask you to consider removing your public comments or reviews, as they can continue to impact our platform even after the matter has been addressed.

"IMPORTANT: Please note that the deletion of the review serves as vital proof presented to our Payment Department to ensure your credit is processed within 5-7 days depending on your bank's processing speed."
We truly appreciate your understanding and cooperation. Once the review is deleted, we will promptly process your credit, which will be received within 5-7 business days.

If for any reason this does not happen, you are free to re-rate and re-write your review.
We truly appreciate your understanding and cooperation.
You can delete your comments by
following steps:
Log into trustpilot
Go to my reviews
Select review and delete
** I had to delete the links from their email
If you have any further questions or need additional support, please don’t hesitate to reach out. We truly value your feedback, your understanding, and the opportunity to make things right.

The support team of this site was very good especially Emily who helped me a lot to get things done

I do not about any thing of your company it was a very unpleasent surprise to recieve messages from my credit card bank of deductions in tandem starting from US$1.0 and then US $ 2.0 on June 5th then again US 1.0 a big transaction of US $ 33.48 was then declined on June 7th suspecting some fraud while I proceed to launch a complaint anothet US $ 10 .58 were charged to my account
I honestly feel thus is cybercrime which I reported to concerned bank

Bob is in touch and helping to resolve the issue.
Helpful support, issue is being handled well.

The service of the company is great is just that I don't work now at the moment, but I will continue supporting the company once I work again.

I think your workers are very kind, thank you for everything