Solenco Reviews 

634
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and performance. Many consumers highlight the excellent service received, from helpful staff to smooth ordering processes. People frequently mention the efficiency and speed of delivery, with many orders arriving promptly and sometimes even on the same day. However, some customers also noted occasional issues with delivery services, including delays and problems with courier companies, and a lack of communication regarding order status. A few other people also felt that some products arrived with minor defects or required servicing shortly after purchase.

What people talk about most

Product

Customers had positive experiences with product, often highlighting its high quality, effectiveness, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, prompt, and... See more

Order

People report positive experiences with order, highlighting the ease and smoothness of the ordering process,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... See more

Rated 5 out of 5 stars

Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... See more

Rated 5 out of 5 stars

The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more

Rated 5 out of 5 stars

I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more



Company details

  1. Appliance Store

Written by the company

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

634 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(634)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable service

Kyle was phenomenal .
Communication skills and product knowledge ,made me so much more confident in making the purchase .
Well done Solenco .
My dehumidifier is awesome

1 July 2026
Rated 5 out of 5 stars

I was introduced to your Solenco CF8500…

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN and the pollution is terrible. I saw your special on the Purification Pal and decided to buy one for my bedroom for the interim. I am really impressed! Not only with the product but the communication and final delivery. Well done!
PS: I also enjoy the stickers! Very creative!

29 June 2026
Rated 5 out of 5 stars

Solenco is tops!

Solenco is tops!
Kept me updated of purchase and delivery
This is not my first time that I bought from Solenco and will not be the last
Client service is excellent
A company worth buying from

9 June 2026
Rated 5 out of 5 stars

Happy customer

Quick delivery and my dehumidifier has been working
non-stop since. I have been astonished as how many litres of water have been extracted. Very happy with my purchase.

8 June 2026

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