We are very pleased with Soldo, easy to set up new cards and users, upload the receipts is very easy, just take a picture and it is excellent, no more receipts lost. The response from support is alway... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great support provided by Soldo Team- specially Jillian. Very understanding and when they say "they'll reply asap" it normally means you'll hear from them within 10-15mins! Jillian was great-... See more
Company replied
Absolutely great. No hassle, no fuss & definitely no stress. Always available & supportive. It has resolved a prickly problem of payments. Now we top up our account & pay or purchase with ease &... See more
Company replied
Anastasia was absolutely brilliant. She was incredibly patient, really understanding, and took the time to make sure we felt comfortable and confident at every step. She helped us get straight to t... See more
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Company details
Written by the company
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.
Contact info
United Kingdom
- businesssupport@soldo.com
- soldo.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Soldo
Hi ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Reply from Soldo
Hi Riccardo,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Through customer service and support
Jillian was my customer support person and I really appreciated the patience, clarity and thoroughness in answering every single question I had.
It's a complete service that answers all my business needs even thought the cost is considerable for the service provided.
28 May 2024
Unprompted review
Reply from Soldo
Hi,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Alba has been great and super helpful…
Alba has been great and super helpful in assisting me on getting set up
16 May 2024
Unprompted review
Reply from Soldo
Hi Sara,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
The team is very helpful and provides professional services.
The team is very helpful, kindness, understanding.
Questions are answered very quickly.
I am very satisfied with the service and sincerely recommend it.
13 May 2024
Unprompted review
Reply from Soldo
Hi ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
I had a serious problem and it was…
I had a serious problem and it was Sunday. I was not expecting anybody on the other line of my request for mail but there is was Jorjie , on Sunday. He guided me through , he reassured me and together we solve the problem. My money is safe.
30 April 2024
Unprompted review
Reply from Soldo
Hi Elena,
Thanks for taking the time to share your experience! We are pleased that we were able to resolve the issue for you.
All the best,
The Soldo Team
Fantastic service from your colleague…
Fantastic service from your colleague Guillaume on business support today.
24 April 2024
Unprompted review
Reply from Soldo
Hi Julie ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Great support
One of the best, if not THE best, customer support in the world. Very fast and polite!
8 April 2024
Unprompted review
Reply from Soldo
Hi Miroslav ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Excellent, rapid problem resolution
I had a problem over a weekend and the team at Soldo resolved it in a few minutes. They were extremely efficient and helpful.
6 April 2024
Unprompted review
Reply from Soldo
Hi Martin ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Great Customer Service
Fantastic company. Had an issue however this was resolved swiftly by customer support
29 February 2024
Unprompted review
Reply from Soldo
Dear Imran,
We appreciate you taking the time to share your feedback and we're sorry that Soldo wasn't the right fit for your business.
As a FCA-compliant and regulated entity, customer confidentiality is a top priority for us, therefore, we will continue to address your concerns privately.
I also welcome you to review our Terms & Conditions page for further information:
https://www.soldo.com/wp-content/uploads/2023/07/SoldoBusinessSaaSOnlineSalesTC-UK-Online-v.1.6-2023_06_27-Published.pdf
Best wishes,
The Soldo Team
Excellent support from Niki at Soldo…
Excellent support from Niki at Soldo resolving a card issue. The timeliness of the support avoided a potential problem.
27 March 2024
Unprompted review
Reply from Soldo
Hi Catriona ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
my cars have 2459 euro and it blocked…
my card have 2459 euro and it blocked with no reason. my friend have 4997 euro on his card and account is blocked. they don't want to tell why the account is blocked and they don't tell what needs to be done in order to unblock it! worst customer support ever, it looks like they stole my money.
I have sent a detailed request to chat and only received answer "We are terribly sorry, there is no further information available for this account".
I have sent email to contact at soldo.com and to businesssupport at soldo.com - both emails were sent on March 12. there is no reply until today.
***update March 28th
Soldo wrote that they replied by email. This is not true. I have still not received any reply to any of the mails sent. If you don't want to tell the reason you blocked my account it's ok, but you have to return my money back otherwise it's a theft. SEND ME MY MONEY BACK!
1 March 2024
Unprompted review
Reply from Soldo
Hi Dani,
Thanks for contacting us.
As a regulated entity we are bound by certain rules from the Central Bank of Ireland. We have communicated the reason via email and we understand that this may be frustrating and we apologise for the inconvenience.
All the best,
Soldo team
Great Customer Service
Very quick & efficient responses to a query regarding SuperAdmin setup.
I work with many accounting & payroll software providers and very rarely get this level of service. Many thanks and keep up the good work all!
14 March 2024
Unprompted review
Reply from Soldo
Hi Samantha ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Had an issue logging into my account
Had an issue logging into my account, i emailed support and got an immediate response, they looked into my issue and advised me what I should do and I was back online, all within 20 minutes of contacting them.
12 March 2024
Unprompted review
Reply from Soldo
Hi Karen ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services
All the best,
The Soldo Team
Quick and fast response
Quick and fast response. Problem solved quickly
11 March 2024
Unprompted review
Reply from Soldo
Hi Anil ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services
All the best,
The Soldo Team
The worst company I have ever dealt…
The worst company I have ever dealt…
The worst company I have ever dealt with. They refuse to open an account without giving any reason. Even though I have had a company in the United Kingdom for more than two years and have fixed income, they refused to open the account. They will also say because of their internal regulations that they are just a very bad company. Stay away from them.
10 March 2024
Unprompted review
Reply from Soldo
Hello Okba,
Thank you for considering Soldo. We are sorry we cannot provide you with the financial service you applied for at this time.
As a regulated entity, Soldo conducts thorough due diligence on all applications in accordance with the requirements of the Financial Conduct Authority. Unfortunately, we cannot guarantee acceptance for every application. We encourage you to review our Terms & Conditions for further details on the onboarding process and eligibility criteria.
T&C: https://www.soldo.com/en-gb/terms-conditions/
Best regards,
The Soldo Team
Easy to communicate and fast accurate…
Easy to communicate and fast accurate replies, thank you
8 March 2024
Unprompted review
Reply from Soldo
Hi ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Reply from Soldo
Hi Liset ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services.
All the best,
The Soldo Team
Easy to set up and use
Easy to set up and use. Going to make tracking expenses so much easier. Customer service is really good - prompt and helpful replies to email questions with detailed instructions where required.
27 February 2024
Unprompted review
Reply from Soldo
Hi Crystal,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our customer service and that Soldo has made tracking expenses easier for your business.
All the best!
The Soldo Team
Fast and efficient reply
Their team solved an unexpected technical issue in less than 1 minute of my time. Great job!
15 February 2024
Unprompted review
Reply from Soldo
Hi Karine ,
Thanks so much for taking the time to share your experience! We are pleased you are happy with our services, hoping to improve enough to merit 5 stars .
All the best,
The Soldo Team
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