I wrote a review back in April but apparently got deleted somehow so I am not impressed by that. But otherwise my leads were solid. I received seller leads that closed. Everything went smoothly. Paul... See more
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Review summary
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SOLD.com helped me navigate the real estate market smoothly. Their resources are pretty solid, and the agents are responsive. A strong choice for sellers!
Kaitlyn did a good job in a very difficult market. Not only did she represent me well, she also was instrumental in securing a foundation repair company that helped save me money. Her expertise and pr... See more
It was very good experience with Evelyn in marketing my property located at 1703 North Monroe street, Baltimore, Maryland over a month ago. With her expertise in Mortgage enterprise, my property sal... See more
Company details
About SOLD.com
Written by the company
Planning to sell your house?
SOLD.com is the only service to provide unbiased guidance across every selling model.
We've done the homework for you!
There are new companies emerging who are introducing new ways of transacting real estate. We've dedicated ourselves to the science of helping you know which approach would suit your unique scenario best.
HOW IT WORKS
Answer a few questions
Tell us a little bit about your situation and what is important to you.
Get data driven matches
We merge your inputs with local market data to generate recommendations that would best accomplish your goals.
Compare and connect
Get in-depth information about local market trends, your home's estimated value, and the companies that you are considering engaging.
Compare your home selling options for FREE.
SOLD.com is the only service to provide unbiased guidance across every selling model.
We've done the homework for you!
There are new companies emerging who are introducing new ways of transacting real estate. We've dedicated ourselves to the science of helping you know which approach would suit your unique scenario best.
HOW IT WORKS
Answer a few questions
Tell us a little bit about your situation and what is important to you.
Get data driven matches
We merge your inputs with local market data to generate recommendations that would best accomplish your goals.
Compare and connect
Get in-depth information about local market trends, your home's estimated value, and the companies that you are considering engaging.
Compare your home selling options for FREE.
Contact info
999 Corporate Drive Suite 215, 92694, Ladera Ranch, United States
- 844-355-7653 (SOLD)
- contact@sold.com
- sold.com
3.9
Great
465 reviews
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to share my experience with…
I wanted to share my experience with Sold.com’s lead generation service, which, unfortunately, was highly disappointing. After 24 days, I received only one lead, which turned out to be fake—the property had already been listed on the MLS a month prior. Additionally, this lead was categorized as "confirmed," requiring me to pay a 30% compensation fee despite its lack of value.
I was also unable to log in to their portal, further hindering my ability to use the service effectively. To make matters worse, reaching customer support for assistance or resolution was nearly impossible. Getting a response or callback was frustratingly difficult.
Based on my experience, I cannot recommend Sold.com’s lead generation service to other real estate professionals. The poor lead quality and lack of reliable customer support make it an untrustworthy option for those seeking genuine seller leads. Additionally, they refuse to offer refunds, even when the service has not been fully utilized.
27 March 2025
Unprompted review
Reply from SOLD.com
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your initial experience with SOLD.com hasn’t met your expectations, and we appreciate the opportunity to address your concerns.
We understand that waiting 24 days without seeing the results you hoped for can be frustrating. That said, our lead generation program is designed for long-term success. You purchased a 12-month sponsorship in one zip code, and during onboarding, we provided transparent data on expected volume and recommended sponsoring multiple zip codes to increase your lead flow. Like most marketing efforts in real estate, success takes consistency and time — many agents see meaningful results after a few months of working the system and following up with leads.
Regarding the lead in question: we only mark leads as “confirmed” when a homeowner explicitly requests an appointment with an agent. At the time of the request, the consumer was actively interviewing agents. Also, please note that our referral fee is only applicable if you successfully list and close the transaction — you’re never charged just for receiving a lead.
As for your login issues and difficulty reaching support — that’s not the experience we aim to provide. We’ll be reaching out directly to ensure your portal access is working properly and to provide better support moving forward.
We truly want our agents to succeed and we’re confident that if you continue to engage with the program, follow up on your leads, and give it more time, you’ll see the results other agents have experienced.
Thank you again for your feedback — we’re here to help and look forward to turning this around with you.
Misleading and terrible customer service
I signed up a year ago for a 1 year, ONE-time fee zip code sponsor contract. I even brought on my colleague and we both sponsored multiple zip codes. We got a couple leads but none that were actually viable. A lot of them, the people didn’t even live in the houses anymore. This is definitely nothing special or that different from of other lead programs. At the end of our term my colleague and I realized we were being charged monthly. This was never explained during the initial training and we never authorized this charge on our cards. My colleague emailed got a response immediately and was refunded. I did the same and they are refusing to refund me, saying it was the terms I agreed to. Why my colleague got refunded and they are not refunding me, they won’t answer that question. Stay away, not worth your time or money!
14 March 2025
Unprompted review
Reply from SOLD.com
We appreciate your feedback and the opportunity to clarify this situation.
We did reach out to you on March 6th regarding your request, but unfortunately, we did not receive a response from you. Our goal was to discuss the situation and explain why a refund was not initially approved.
Per our Terms of Use, which were emailed to you at the time of purchase, your subscription automatically renews 12 months from the purchase date and continues on a month-to-month basis until canceled. Additionally, we send a reminder email 21 days before the renewal charge, which in your case was sent on February 4th, but we did not receive a cancellation request from you at that time.
When you reached out about cancelling, your account had already remained active for almost two additional weeks following the renewal. If you had notified us earlier or responded to the reminder email, we absolutely would have worked with you on a resolution, as we do for agents who communicate in a timely manner.
We’re sorry to hear the service wasn’t the right fit for you. Over the course of your time with us, we provided around 40 referrals, and while not all may be ready to transact immediately, they ultimately do. We highly encourage you to stay in touch with those leads, as nurturing them can lead to future opportunities and a return on your investment.
If you have any further questions, we’d be happy to discuss them with you directly. Please feel free to reach out. You can also email us at agentnetwork@sold.com
It was a good sale
It was a good sale. I got some cash out of it. The only sticking point was giving the buyer $1500 back. I haven't yet understood that. Plus my 70" Visio tv plus the fridge plus the washer and dryer.
14 November 2024
Reply from SOLD.com
Thanks Robert! Congrats!
Great Real Estate Team
My home selling experience was a real pleasure. The team and my real estate agent Erin in particular were of a great help walking me through the whole process and providing all the details I needed. We got an offer within a few weeks of going live and closed 2 weeks earlier than expected.
31 January 2025
Reply from SOLD.com
Thanks for sharing!!
This has been a total waste of time and…
This has been a total waste of time and money. I signed up over 2 months ago. My dashboard was NEVER correct. I got 1 "referral" not LEAD. The person did own the property and was in fact a Realtor from another state. Then, today, 2 months later, I get an email that says "your account has not been activated", take the webinar. The SAME webinar I took day 1 after signing up. I called customer service 7 times before I realized it was an AI BOT. Then I called back multiple times saying, human customer service. I would get glitches then disconnected. I FINALLY got a human who said he would send my issue to the cancellation department. I got an email saying my cancellation date was 5 months from now. NO statements of my problem, NO questions abut why I watn to cancel and get a Refund. I am STILL not activated! I have sent an email, for the third time, outlining the issue and never heard back. Put your marketing money ANYPLACE else but here if you want leads and service!
27 January 2025
Unprompted review
Reply from SOLD.com
Hi Helen,
Thank you for taking the time to share your experience. I’m truly sorry to hear that things haven’t gone smoothly for you. We never want any of our agents to feel frustrated or unheard.
I want to address your concerns directly:
• Your dashboard issue was likely due to a mismatch in the email used for your webinar registration and your SOLD.com account. This sometimes prevents automatic activation, but a quick call or email always resolves it.
• Your account has been activated since December, and I can confirm that you’ve spoken with three of our customer service representatives (real people, not bots) in the past 30 days.
• I understand your frustration regarding the referral you received, and I’d love to discuss ways we can ensure you’re getting the best possible value from our platform. Since you just activated, you will be see lots more leads from our service.
To make sure everything is clear and resolved to your satisfaction, I’ve asked a team member to reach out to you directly. You should receive a call shortly.
We appreciate your feedback and your patience, and we’d love the opportunity to turn this experience around for you. Please let us know how we can best support you moving forward.
Chris was great to work with
Chris was great to work with. He was always helpful when I had questions, and his response time back was amazing. I appreciated the effort that Chris put in to help get my house sold.
28 January 2025
Reply from SOLD.com
Chris is the best! Thanks for sharing!
No Supervisor Available
Lack of support when I called about a billing issue. The representative was unable to connect me to a supervisor as he works from home. He said he would send the supervisor a message. However, no one ever called or reached out to me about the issue. Instead I recieved an email stating the issue was resolved. No follow up phone call from the supervisor I asked to speak with. However, you guys were very quick to call me several times trying to sell me zipcodes.
8 January 2025
Reply from SOLD.com
Hi Casey - I show we spoke with you on 1/9/25, 1/16/25 and 1/21/25. We always try to be responsive to our network regardless of what they need. I will have a team member reach out to you again to assist here
Honest punctual. Always returns calls promptly Works but off for her cuatomers
Great to work with. Super fast at responding
Honest reliable very knowledgable
17 January 2025
Reply from SOLD.com
Thanks for the review!
Alex Monaco Is A Consummate Professional
From start to finish my selling experience was first class. Alex Monaco is knowledgeable and worked very positively in my interests. Every question I had was answered correctly. Alex is a consummate professional super star of real estate. You too will be quite impressed with his performance.
Most Sincerely,
Mark
15 January 2025
Reply from SOLD.com
Thanks for sharing Mark!
I had already been working with the…
I had already been working with the client for a year before you sent him to me. But because I didn’t have a listing agreement you charged me anyway. Not cool, seems awful greedy.
14 January 2025
Reply from SOLD.com
Hi Waylon - We set up an appointment for you after the client came to SOLD.com exploring their options and you accepted the appointment with the expectation that we would be getting paid a referral fee. Any time we set up an appointment for you, you have the option to decline it (so we can set it up with another agent) or if you do accept and provide documentation of the prior relationship, listing agreement, etc. then we don't pursue collecting a fee. That is why you still were expected to pay a fee (this is also outlined in the referral agreement we have with you and all agents in our network)
Great home selling experience
Great home selling experience, due to the knowledgeable and responsive Realtor.
8 January 2025
My favorite referral platform
As my favorite referral platform, Sold.com is rapidly growing, and it's clear they are dedicated to staying ahead of industry trends while providing top-tier support. Every interaction I've had with their team has been positive, with fast response times and a willingness to go the extra mile. They provide clear guidance, exceptional customer service, and valuable resources that empower both sellers and real estate professionals. Thank you!
6 January 2025
Just cause you get a lead from sold.com, doesn't mean you won't have to follow up with them for 2 years to get it closed.
Pretty straightforward.
24 December 2024
Took care of everything
19 December 2024
Chad is a super guy
Chad is a super guy. He was professional and did a great job. He worked well with the buyer and sold the house in a week.
21 December 2024
You have no idea about selling a house…
You have no idea about selling a house I wished I’d of found a real realator
13 December 2024
Amy made sure we were aware of every…
Amy made sure we were aware of every step and was very thoughtful in helping us through the entire process.
11 December 2024
Waste of money
Waste of money! Sold.com does not send verified leads. Both the emails and the phone numbers are fictious. I call as soon as I get the lead and most don’t even know what I am talking about. Then they ask you to remove the review you did and offer you upgraded leads on the home. Those don’t pan out either. Don’t waste your money like I did! Scammers!!!!!
8 December 2024
Unprompted review
Reply from SOLD.com
Thank you for sharing your feedback. I’m sorry to hear you haven’t seen the success you were hoping for. At SOLD.com, we’ve been connecting homeowners and agents for over 6 years, helping thousands achieve their goals - we’re committed to providing value to all of our customers and can assure you that it works.
We understand your frustration, and we take concerns like yours seriously. To clarify, our leads go through multiple verification steps to ensure quality. We validate email addresses, confirm phone numbers, and cross-check lead information with public records to match property ownership. However, if you’re encountering issues like “fictitious” numbers, we’d appreciate it if you could share specific examples with us so we can investigate and address them directly.
While some leads may not be ready to sell immediately, we strive to qualify every lead through the methods mentioned above and our concierge service, which personally calls each lead to set up appointments for our agent partners. If your experience calling leads has been frustrating, we’re happy to have our concierge team handle this for you so you can focus on closing deals.
Regarding your comment about reviews, we value transparency and do not ask anyone to remove or change their reviews. In fact, SOLD.com is proud to hold a Trustpilot certification for allowing all reviews—positive and negative—to be publicly displayed. This ensures we remain accountable and continue improving.
We genuinely want to help make this partnership work for you. Please feel free to reach out directly if you’d like to share more details or explore additional ways we can support you.
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