Banner for Sold.co.uk

Sold.co.uk Reviews 1,080

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and proactive approach, consistently keeping them updated and informed throughout the process. The service provided is frequently described as superb and efficient, with many appreciating the quick resolution of issues and the smooth progression of their transactions. Reviewers highlight excellent communication and responsiveness, noting that queries were always dealt with promptly and that the team went above and beyond to ensure satisfaction. However, some people were dissatisfied with the contact experience, reporting difficulties in reaching the company, slow callbacks, and issues with unhelpful agents. There were also concerns about sales tactics, inaccurate information regarding recommended lenders and solicitors, and issues with property information.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and delight with... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting that staff were... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more

Company replied

Rated 5 out of 5 stars

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more

Company replied

Rated 5 out of 5 stars

Me and my wife had a great experience buying our first home. We really got the impression that the agents were working in the interests of all parties. Ella was assigned our case and we could not have... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

After the viewing of a property we submitted a offer and the purchase was completed within two weeks. Hector and team are amazing keeping us upto date from start to finish so professional We did use one of their recommended conveyancers and wow again superb communication. Thank you

29 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for your review.

It is great to hear the purchase completed so quickly and that you felt kept up to date throughout. I will pass your comments on to Hector and the team, and it is also good to hear the conveyancers communicated clearly.

Thank you for choosing Sold and for taking the time to share your experience.

Rated 5 out of 5 stars

2 previous failed sales. But then Sold stepped in to save the day!

We had a real challenge selling my flat, with management companies taking forever to provide information and being largely unhelpful, which had already resulted in 2 different sales that fell through. So I turned to Sold afterwards for attempt number 3, and they were fantastic. Our sales negotiator, Ella Seki, was excellent, staying in constant contact, providing updates, chasing things up, and ensuring that the process was followed through, which meant we finally completed on the sale! Genuinely a great help. Thankyou!

27 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for taking the time to share your experience.

Selling a flat can be particularly challenging when third parties delay or fail to provide key information, so it is great to hear that the process finally moved forward on the third attempt. Ella will be really pleased to know her persistence, regular updates, and hands-on approach helped keep everything on track and led to a successful completion!

Rated 5 out of 5 stars

Had a quite good experience with them…

Had a quite good experience with them in the process of buying a property, especially with Hector who was very professional and helpful and also always easy to reach.

21 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks for the lovely review, we will pass this on to Hector!

Rated 2 out of 5 stars

Sold Fantastic, do not use their recommended solicitor!

I will start by saying Sold themselves are great and in particular Ella Seki is fantastic and without her support, there is no way we would have got the sale over the line. Their communication was good and they kept us and the buyer up to date throughout. The reason for the low score is purely down to the solicitor that they recommended we use. We were assured Ackroyd would be good if we wanted it to go through quickly because they were in the same building and a deal was offered by using them with it being included in their fees. This was a huge mistake and by the end of it even Sold I feel regretted this advice! So go with Sold, but under no circumstances go with their recommendation of Ackroyd, choose your own solicitor.

12 December 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for taking the time to share such honest feedback. We’re really pleased to hear you had a positive experience with Sold and that Ella’s support helped get the sale over the line. We’ll make sure she sees your kind words.

We’re sorry to hear the recommended solicitor didn’t meet expectations. While we do suggest firms we’ve worked with before, there’s never any obligation to use them, and clients are always free to choose their own solicitor. Your comments are helpful, and we’ll take them on board when reviewing how we talk through these options in future.

Thanks again for your feedback and for highlighting both the positives and where things could have been better.

Rated 5 out of 5 stars

An assured sale by Ella Seki

Ella Seki could not have been more professional
She was always contactable and gave assurances where necessary, I can not praise her enough

15 December 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Really appreciate you taking the time to share this. It’s great to hear Ella was so dependable and professional throughout, and that her reassurance helped give you confidence in the sale. She’ll be delighted to read your feedback.

Rated 5 out of 5 stars

Thank you Ella Seki for helping to move…

Thank you Ella Seki for helping to move our flat purchase along, lots of communication and very helpful.. highly recommend

25 November 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks for the lovely review. We're really glad Ella was able to keep things moving with plenty of clear communication. We appreciate the recommendation and will be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Excellent

Hector has been great throughout the whole process of purchase. In an already-lengthy process, I have no doubt that were he not involved, apparent communication issues between solicitors would have added weeks if not months to the process.

28 November 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the great review. We're really glad Hector was able to step in and keep things moving, especially when communication between solicitors can slow everything down. It's lovely to hear his involvement made such a positive difference to your purchase.

Rated 5 out of 5 stars

Ella Seki was VERY VERY helpful with…

Ella Seki was VERY VERY helpful with the whole process of selling our property and we can't praise her enough, if we could give her 10 stars we would.

21 November 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the wonderful feedback both of you! We're so pleased to hear how helpful Ella was throughout your sale. She’ll be delighted to know her support meant so much to you.

Rated 5 out of 5 stars

5 star guy

The moment that we were set up with Hector Hadow is the moment the wheels started spinningi cant have a higher opinion of such a decent gentleman truly striving to do his work and get results

31 October 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks Darren. Glad Hector could be so helpful! We will pass this on to him.

Rated 5 out of 5 stars

I can honestly say Hector Hadow has…

I can honestly say Hector Hadow has gone above and beyond throughout the entire process, not just for the sale but chasing my purchase solicitors also. He was very transparent start to finish and helped me make sense of everything. Hector Is a total asset to the company I couldn't have asked for a better estate agent!

22 October 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the amazing review. We're so glad to hear how much Hector’s support meant to you and that his transparency and dedication made the whole process easier. He’ll be so pleased to know his efforts were appreciated.

Rated 5 out of 5 stars

Charlie and Loraine

From start to finish the whole process was fantastic.
Chris Jackson was so helpful and professional in helping us get the quick sale that we needed to secure
our new build home.
All the conveyancer team were also superb and helpful too.
A big shout out to Hector and Dahnish too who were really great in helping us through the process, but an even bigger shout out to Ella who was unbelievable from start to finish.
She was amazing and helped chase the all the solicitors who were involved. If it hadn't been for her and her team we definitely wouldn't have completed when we did.
Thank you Ella and all your colleagues.
We would truly recommend Sold to anyone thinking of selling.

13 October 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks Charles for your lovely review. We're really happy to hear the whole process went so smoothly and that the team were there for you every step of the way. Ella, Chris, Hector and Dahnish will be pleased to know how much their help meant to you. We're so glad we could play a part in helping you secure your new home and really appreciate the recommendation.

Rated 5 out of 5 stars

Great service from Sold

My sister and I were having a hard time trying to sell our late parents' retirement property. The team at Sold couldn't have been more helpful. Sarah, Ella and Hector kept us up to date with progress, were always responsive to our queries, and went above and beyond to make sure that this tricky sale was completed. Thankyou!

10 October 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for sharing your experience. We're so glad Sarah, Ella and Hector were able to support you and your sister through what must have been a difficult sale. It’s lovely to hear they kept you informed and helped make sure everything was completed smoothly.

Rated 5 out of 5 stars

Super team at Sold

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpful at every stage. Communication is so important and the team at Sold are fantastic. Thanks everyone for all your help ⭐️⭐️⭐️⭐️⭐️

3 October 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the fantastic review. We're so glad Sarah, Ella and Hector were able to help get your sale moving after your experience with a traditional agent. Communication is something we take real pride in, so it’s great to hear the team kept everything on track.

Rated 5 out of 5 stars

Hector Hadow

Hector was extremely responsive, often getting back to us within minutes. He was excellent at explaining the buying process, patiently answering all of our first-time questions, and keeping us updated. Thank you to the entire department that helped me. Best service

Thank you once again

1 October 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

We're so pleased Hector was able to guide you through the process with quick responses and clear explanations. We'll be sure to share your thanks with him and the rest of the team.

Rated 5 out of 5 stars

Ella Seki is my hero..

Ella Seki is my hero... She happily managed all my questions, provided plenty of updates and nothing seemed to be too much trouble. Highly recommend this company and Ella in particular.

17 September 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the kind words. We're so pleased to hear how helpful Ella was and that her updates made everything feel easy. We'll be sure to pass on your lovely feedback to her.

Rated 1 out of 5 stars

I would strongly advise avoiding this…

I would strongly advise avoiding this company at all costs if possible. My experience was extremely negative. They were very pushy and applied constant pressure, trying to force decisions without providing full information.

I was asked to pay solicitors’ fees before the property had even been valued, just to have it taken off the market. This made no sense, as no buyer should be expected to commit money without knowing the full facts.

The daily emails and constant pressure created a stressful experience. To make matters worse, they would say one thing over the phone and then contradict themselves over email. If you do proceed with them, I would strongly recommend recording calls to protect yourself.

On the very day the property was valued, I received a late evening email saying there was suddenly another offer on the table, and that I had until midday the next day to increase mine. This kind of pressure tactic felt manipulative and unfair.

I was also told I could only use their recommended lenders and solicitors, which was misleading and restrictive.

Overall, the process was rude, pushy, and unnecessarily stressful. I would not recommend them.

26 August 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for sharing your experience, and we’re sorry to hear how stressful it felt for you. What you’ve described isn’t the way we want our service to come across, and we understand your concerns about pressure and communication.

To clarify, you are never required to use our recommended lenders or solicitors, while we do suggest firms we know can move quickly, the choice is always yours. We also want to reassure you that if another buyer is introduced, this should always be communicated transparently and with enough time for you to make an informed decision. We’re sorry if this wasn’t the case here and will be reviewing how that was handled.

We appreciate your feedback and will use it to improve how we support and communicate with customers going forward.

Rated 5 out of 5 stars

Great Experience Buying Through Sold.co.uk

I recently bought a property through Sold.co.uk and the service was excellent. Sarah, Hector and Ella were brilliant to deal with - professional, responsive, and genuinely supportive. They helped resolve an issue that could have delayed completion and got everything sorted quickly. Couldn’t recommend them more!

22 August 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the great review. We're so pleased to hear Sarah, Hector and Ella were able to support you so well and help resolve things quickly. It’s fantastic to know the team made the buying process smooth for you.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ – Absolutely Superb Service!
Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was professional (special thanks to Ella Seki - she chased everybody, buyers, buyer-buyers, bottom chain etc.), transparent, and always on hand to answer questions. What impressed me most was their efficiency — they delivered exactly what they promised and kept me updated every step of the way.

If you’re looking for a trustworthy, reliable, and hassle-free way to sell your home, I can’t recommend Sold.co.uk enough. A truly superb service!

14 August 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the wonderful review. We're so pleased to hear the process felt clear, quick, and stress-free. Ella will be delighted with your kind words, and it’s great to know her efforts to keep everyone moving made such a difference. We really appreciate your recommendation.

Rated 5 out of 5 stars

Wendy Saxton

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week.
What has not been a straight forward Journey, was carried out with the utmost respect, keeping me informed along the way, going above and beyond to ensure all parties were happy and that the final goal was reached.
Thank you to such an amazing team.

29 July 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the kind words. We're so pleased Hector and the team were able to support you through what sounds like a challenging journey. It's great to hear you felt respected and well-informed throughout. We'll be sure to pass on your thanks to everyone involved.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look