Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, often noting items arrive ahead of schedule. Many people highlight the superb service and helpful staff, noting excellent communication and quick issue resolution. Reviewers express high satisfaction with their purchases, describing the scooters as brilliant, outstanding, and excellent products with great quality. However, some people mentioned significant product issues, including melted wires, motor failures, or structural defects, sometimes shortly after purchase. A few others noted poor quality replacement parts or unresolved repairs. Some customers were also dissatisfied with support, citing unexpected fees or difficulties in resolving complex product issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing satisfaction with... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising products as excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and efficient... See more

Service

Reviewers highlight positive aspects of service, noting impeccable, punctual, and helpful assistance.... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and quick responses. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more

Rated 5 out of 5 stars

Outstanding services. The Main key of this amazing services was the comunication. Every single email I sent to them I had replay strait away. I have receive advice feed back... See more

Rated 5 out of 5 stars

Great scooters and brilliant prices, very helpful staff and the deliveries are quick, even if shipping overseas. Purchased my 2nd scooter from Solar and would recommend to family and friends and have... See more

Rated 5 out of 5 stars

Brilliant company. I got my solar eq It's been a brilliant scooter. Well built and stable daily commute had 41mph the customer service from solar is amazing even after hours they will help you and b... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(856)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute TOP TIER customer service

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter, but I’m not mechanically minded in the slightest, so I got in touch and the team at Solar diagnosed the issue via video for me, and then advised what some potential solutions would be. They took time out of their day to create some step by step video tutorials for me to follow and my scooter is back in tip top condition. Very fast response to emails made it all incredibly stress free and I didn’t have to miss a single day of riding. Thanks Solar 💜

3 August 2025
Rated 5 out of 5 stars

Solar eq Scooter

Brilliant company. I got my solar eq It's been a brilliant scooter. Well built and stable daily commute had 41mph the customer service from solar is amazing even after hours they will help you and beyond recent visited to solar west Drayton for a upgrade on MTB handlebars conversion the guys are amazing and Very knowledgeable assisting to every question U can ask overall for me is Been 10/10 and will repurchase again in future

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

I have had a few instances where my scooter has needed a bit of fixing. Quality product however even better service. They are super quick to get back to you and provide you diagnosis free of charge and steps to fix your scooter with bespoke videos on how to fix the issue instantly. The support team are the best I have come across to date. Keep up the good work!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged. Love the scooter apart from the front light . It's a bit flimsy .

13 July 2025
Rated 5 out of 5 stars

Always an excellent and fast…

Always an excellent and fast experience. Contacting direct by email is always responded to quickly for support and ordering. Can't find something on the site? they'll point you the right way.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

So let’s start with the Solar scooter…

So let’s start with the Solar scooter products.
They are quality built to last and are designed to look incredible with a leading technological edge and innovation. You get a 2 years warranty and health check as standard. If you buy one keep the original box otherwise it’s £55 for replacement just to send it in. The Solar team are so helpful, professional and very knowledgeable. They will fix/replace anything on your e-scooter/e-bike. Everything is covered apart from wear and tear just like a car repair workshop. I bought the Solar P1 2.0 but now they sell the P1 3.0 & Pro. It is one the the best most exciting things I’ve ever bought, lights up and glows on the side like bioluminescence, looks absolutely incredible. It’s fast, fun to ride and looks amazing at night. If you’re looking at buying at e-scooter, e-bike or sur-Ron or whatever, save your money, pay a little extra if you have to, as it will be the best decision you will ever make. You will always have disgruntled customers, but let me tell you from when I bought this scooter 2 years ago until just recently having my e-scooter repaired, I have not had one negative experience with Solar. It has been a 100% positive experience with Solar all the way and I recommend anyone to buy with Solar. Best company ever, plus on there website they have loads of awards and are selling in the USA. If I ever buy another e-scooter or e-bike, I am 100% sticking with Solar!!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently upgraded to the P1 Pro

I recently upgraded to the P1 Pro, and all I can say is — this thing is an animal on the road. If you’re after serious power, stability, and long-distance range, this is the one.

The torque and acceleration are insane. It launches fast and climbs hills like they’re nothing. Even with my weight (around 90kg), it doesn’t struggle at all. I’ve tested it on rough paths, steep inclines, and open roads — it powers through everything effortlessly.

What really impressed me was the ride quality. The suspension is buttery smooth — front and rear — and it absorbs bumps like a motorcycle. You can go over cracked pavement, cobblestone, or even light off-road trails and still feel in control. Paired with the hydraulic brakes, it feels safe even at high speeds (I’ve hit nearly 50mph on private roads!).

The display is bright and easy to read, even in daylight, and the riding modes are super useful for switching between speed settings when I’m in traffic versus riding open roads. The build is premium, solid, and confidence-inspiring.

Battery life? Unreal. I’m getting close to 50+ miles per charge when riding moderately. I commute on it daily and only charge every couple of days. Plus, it looks amazing — the design is aggressive and sleek, and the LED lighting is a nice touch for night rides.

2 July 2025
Rated 5 out of 5 stars

I’ve been riding the P1 3.0 Electric…

I’ve been riding the P1 3.0 Electric Scooter for just over a month now, and honestly, I couldn’t be happier with the performance. I’ve tried a few other electric scooters in the past, but the P1 3.0 blows them out of the water.

First off, the acceleration is crazy smooth and powerful. It doesn’t lag like cheaper models — you twist the throttle and you’re off. The dual motors give it serious punch, especially when climbing hills or riding with a backpack on. I’ve hit speeds of up to 40mph (on private land, of course!) and it feels super stable, even at high speeds.

The build quality is excellent — feels solid, premium, and well-balanced. The suspension is a lifesaver for rougher streets or uneven terrain. I take it over potholes and curbs and it handles them with ease. Plus, the hydraulic brakes are super responsive, which makes me feel safe when riding in traffic.

Battery life is impressive too. On a single charge, I’ve managed to get around 25-30 miles, depending on how hard I ride. It charges quicker than I expected and the display gives accurate battery info which is always a plus.

What really sets it apart though is the design — the lighting, the color options, and the overall aggressive look make it stand out. I’ve had loads of people ask me what model it is. It turns heads for sure.

Only downside? It’s not exactly light, so if you’re looking to carry it upstairs daily, be prepared. But honestly, that’s expected with a scooter this powerful.

2 July 2025
Rated 2 out of 5 stars

Overall a poor experience

Overall a poor experience. Missing items from my order including the lock and charger meaning I couldn’t even use it for the better part of a week after the scooter had arrived. It’s quick and definitely a good bit of fun but more headache than it’s worth especially if use it to commute, better off buying an electric bike as they’re usually much easier and cheaper to repair and maintain and generally even cost less to buy in most cases and the warranty seems to be virtually useless unless something was wrong before it even arrived. In my opinion the customer service is also very poor especially considering the price point for these things, although they do respond in a timely manner. In addition quite a few design features that don’t seem very well thought out. I personally wouldn’t recommend solar scooters.

12 April 2025
Rated 5 out of 5 stars

Everything as described

Everything as described, customer support has been very helpful, my display was damaged upon arrival, I sent pictures as requested and they sent one next day delivery.

Will be back again.

27 June 2025
Rated 1 out of 5 stars

Scammers

just now
New
Absolute bunch of scammers. I bought p1 3.0 and from the first time I turned the key it was displaying e-01 on the screen. I done around 6 miles with it before realising this is an error code. Took it back to solar and they are trying to charge me 180 for a new motor. Warranty is non existent they will just lie and worm out of it.

25 June 2025
Unprompted review
Solar Scooters logo

Reply from Solar Scooters

Hi Jack

Thank you for your feedback.

When you brought your scooter in, our technicians carried out a full diagnostic as part of our standard process. As we explained from our health check, the E-01 error code is related to motor or controller communication failure. Upon inspection, we found clear and extensive signs of water ingress inside the scooter, which was documented in the evidence video we shared with you directly.

Unfortunately, water ingress causes electrical component failure and, as per our published warranty policy, is not covered under warranty. This is a standard exclusion across the electric scooter industry, as water damage is considered environmental and not a manufacturing fault.

This can be seen in the link below as clear evidence:

https://drive.google.com/file/d/1YEQCBKZp9ZsTTML1duY-3K-zzd8-lEPW/view?usp=drive_link

We understand that this may be disappointing, but we have been transparent in both our diagnosis and our warranty terms. We remain happy to carry out the repair for you at cost, and you’re welcome to review the evidence again or bring in an independent technician if you wish.

We are committed to fair service, and while we respect all reviews, we do not believe it’s appropriate to demand free repairs under threat of reputational damage when the issue falls outside warranty coverage.

If you’d like to proceed with the repair or have further questions, we’re here to help.

Best regards,
Solar Scooters Support Team

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