Solace is my favorite. Best flavors and great prices! My only complaint is they don't use UPS or FedEx for delivery. Using USPS the order always takes extra days because it passes by my location and... See more
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Ordered some Nic salt on November 23rd and it never did arrive. I've never had any issues before, and I sent an email about this issue but have not heard back yet. Maybe the issue is USPS delays, it w... See more
Company replied
I have been buying Solace nic salts for almost 3 years and it is at the very top of the best made the flavor is unmatched and quality is as good as it gets. Shipping is always on time so I have absolu... See more
Company replied
Love love this company and their products. My favorite is the Banana Dragonberry Salt and the Dragonfruit Menthol Salt. You can tell it is quality e liquid and nicotine. Also the customer service I re... See more
Company replied
Company details
Information provided by various external sources
We are on a mission to provide an effective alternative to the millions of people using cigarettes. Our award winning flavors are designed for inhalation and use the highest quality ingredients. Pick up a bottle of Solace online today.
Contact info
2665 Park Center Dr, Unit D, 93065, Simi Valley, United States
- 323-233-2477
- info@solacevapor.com
- solacevapor.com
Ease of using website
Ease of using website. Had flavors couldn't find elsewhere. Customer service was excellent with my questions. Received order quickly. Very pleased overall. Will definitely be calling again
21 November 2020
Reply from Solace Vapor
Dayna, thank you so much for leaving us such an incredible review. We are so happy that our services always meet your expectations. Customer satisfaction is our top priority and we highly value your positive feedback.
I am disappointed in the products I…
I am disappointed in the products I received. They tasted burnt. I had ordered the grape and the pineapple. I tried both and neither one was good...
16 November 2020
Reply from Solace Vapor
Dear Kelly, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at info@solaceavapor.com and we would love to send you a replacement free of charge.
Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Difference in taste
I was shocked to say the least when I signed in to the site to find Everything has changed. Maybe I missed any notification that it was happening.
I found that All of my favorites were gone. However, I took the companies advice on comparable flavors and was intensely Disappointed. I preferred the Salty Man line for the very flavorful taste. And in my opinion, the new flavors are Not There. It was like someone forgot to put it in. I've Always used Solace Products, but now for the Very First Time since starting vaping almost 3 years ago I find myself thinking I will have to try others. Not sure yet on that. As far as customer service and deliveries, this company can't be beat.
13 November 2020
Reply from Solace Vapor
Dear Cathi, we really appreciate you taking the time and sharing your feedback with us. We have submitted many flavors to the FDA in a wide variety of nicotine strengths and sizes. Many of these flavors are our most popular sellers from over the years.
We've created a flavor guide to help you navigate our product lineup. For each of our past flavors from Solace, Salty Man, and Solace Black, we have drawn recommendations to our current products that we think you'll love. Please feel free to send an email at info@solaceavapor.com with any questions and concerns.
Excellent service and super fast.
Excellent service and super fast shipping.
Plus, great products.
11 November 2020
Reply from Solace Vapor
Dear Debra, thank you for taking the time and sharing such a great review. We are very happy that you are satisfied with our services and yes, Solace always strives to deliver excellent service and we will ensure you enjoy same high quality of products and services as you have. Thank you for such positive feedback!
Got sent the wrong flavor juice
10 November 2020
Reply from Solace Vapor
Joey, thank you so much for taking the time and sharing your experience with us. Please feel free to reach out to us at infor@solacevapor.com and we would love to send you a replacement bottle free of charge.
Customer satisfaction is our top priority and we will ensure you are 100% satisfied with our products and services. We highly value your feedback and truly sorry for all the inconvenience caused!
Thx for the prompt service.
6 November 2020
Reply from Solace Vapor
William, thank you for such a wonderful review. We are so glad you had such a great experience with us. We put customer satisfaction as our top priority and Solace always strives to deliver excellent customer service.
Great product and fast shipping.
3 November 2020
Reply from Solace Vapor
Bryan, thank you so much for sharing your feedback with us. We are so happy that you are satisfied with our products and services. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!
I have been smoking the dragonfruit…
I have been smoking the dragonfruit menthol for quite some time now and now you all have changed it somehow. It’s different. I will not buy from you all anymore. I now have to find something else. It is the only juice I purchased. Very disappointed.
3 November 2020
Reply from Solace Vapor
Mike, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at info@solaceavapor.com and we would love to send you a replacement free of charge.
Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
The change in the formula has made me…
The change in the formula has made me have to mix products from other brands Probably won't be buying from again due to changing up formula
2 November 2020
Reply from Solace Vapor
Dear Samantha, we appreciate you taking the time and sharing your feedback with us. We are sorry that you are not satisfied with our flavors - we will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Unfortunately, we discontinued our Peach flavor; we are truly sorry for the inconvenience.
Please feel free to send an email at info@solaceavapor.com and we would love to send you a replacement bottle of your choice free of charge.
No-one had the Solace flavor of vape…
No-one had the Solace flavor of vape juice I wanted, so I went straight to the source. I placed my order and it was delivered within a few days, at a reasonable price.
2 November 2020
Reply from Solace Vapor
Gillian, we appreciate you taking the time and sharing such a great 5-star review on our company. Solace always strives to deliver excellent customer service and we will ensure you enjoy the same high quality of products and services as you have. Please do not hesitate to contact us if we can help you with anything. We highly value your feedback.
I have been using Solace products for a…
I have been using Solace products for a couple years now, but I had a problem with a recent order, and I have sent an email, and tried calling multiple times, with absolutely no response from anyone.
26 October 2020
Reply from Solace Vapor
Morgan, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
I didnt like the juice I got but it cam…
I didnt like the juice I got but it cam fairly quick
20 October 2020
Reply from Solace Vapor
Anthony, we appreciate your feedback and we are sorry that you do not find our Bold Tobacco flavor satisfactory - we will submit your feedback to our R&D department. Please know that customer satisfaction is our top priority and we are always here for you!
Reply from Solace Vapor
Dear Anita, we appreciate you taking the time and sharing such a great 5-star review on our company. We are so happy to hear that! Please do not hesitate to contact us if we can help you with anything. We highly value your feedback.
Anytime I have needed to contact them
Anytime I have needed to contact them. It takes a few days but they always get back to me.
15 October 2020
Reply from Solace Vapor
Philip, thank you so much for sharing your feedback with us. Please accept our apologies for the delay; due to high volume of emails; it is taking us a little longer than usual to respond. Please know that customer satisfaction is our top priority and we are always here for you anytime.
Favorite company for my vape juice.
Love love this company and their products. My favorite is the Banana Dragonberry Salt and the Dragonfruit Menthol Salt. You can tell it is quality e liquid and nicotine. Also the customer service I received on an issue I had was resolved very quickly which was awesome. I am always recommending solace and there products!!
15 October 2020
Reply from Solace Vapor
Benjamin, we appreciate you taking the time and leaving such a wonderful review. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we are so happy that you enjoy our flavors. Please feel free to reach out to us if we can assist you with anything; we are always here for you.
Reply from Solace Vapor
Robert, thank you so much for such positive feedback. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have.
No Flavor, new regulations.
I have been buying solace for about a year now. All the juices were great until recently. The new federal regulations made them change something. I have tried several of the new flavors. They all have nearly zero flavor. It’s very disappointing.
8 October 2020
Reply from Solace Vapor
Brandon, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at info@solaceavapor.com and we would love to send you a replacement free of charge.
Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Shipping issues
My husband ordered 4 different juices with the BOGO sale on September 5th and choose the 1day shipping method, it’s now September 8th still have not received an email in regards to the order being shipped. Me and my husband both have emailed the company and left messages with coustmer service and haven’t heard anything back yet. I have read many great reviews and was really looking foward to trying this product but I am very disappointed in the lack of communication I have received.
8 September 2020
Unprompted review
Reply from Solace Vapor
Ashley, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept our apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders. Thank you for bringing this to our attention!
Some of the best customer service
They have some of the best customer service I have experienced with a vape company. They took care of me even though I ordered their products from a different retailer.
Solace went above and beyond in order to make sure I was a satisfied customer, and I definitely am! They responded and took care of my issue very quickly and professionally. I absolutely love their salt nic e-juice and I'm just happy they have the customer service to match!!
12 August 2020
Unprompted review
Reply from Solace Vapor
Eric, we appreciate you leaving us such an incredible review. We are extremely happy that you enjoy our services. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thank you for such positive feedback!
It's been 1 week since I placed my…
It's been 1 week since I placed my order. I chose 2 day delivery and yet I have no info on when my package is going to arrive or if it's even been shipped yet.
15 May 2020
Unprompted review
Reply from Solace Vapor
Joe, thank you for taking the time and sharing your experience with us. Please know that we are here to assist you with anything you need and apologies for any inconvenience. You placed the order on May 8 and your package got shipped out on May 11 with priority shipping because USPS is closed during the weekend. We tracked your package and the expected delivery date is Saturday, April 16.
Please be aware that due to COVID-19, USPS is experiencing a lot of delays in delivering the packages and that is why it's taking a little longer than usual to deliver your package. We apologize for the delay on behalf of them. We already reached out to you directly and provided your tracking number. Please let us know if there is anything else we can do for you. Thank you for bringing this to our attention.
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