Beautiful and fantastic quality jewellry! I ordered 4 pairs of earrings along with the offer for the Luxe jewellery case. My daughter was very happy with her birthday gift. Durable, stylish and p... See more
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Review summary
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Absolutely amazing customer service from Kerry, who quickly solved an error with shipping address (all my fault as I didn’t put my address in properly) New order sent the next day. I am a new cus... See more
Company replied
I got a bundle of 4 in November, and then a necklace and a bracelet as well. I pretty much live in them! No irritation whatsoever, even though my ears are pretty sensitive and I always reacted to anyt... See more
Company replied
Their earings are fantastic! And the 4 for £40 bundle is definitely worth the money!! I had a small issue with one of the earings, reached out to customer support, who were lovely, and they got it sor... See more
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Company details
Written by the company
Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
Contact info
Ridgeway Court, LU7 4SF, Leighton Buzzard, United Kingdom
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.6
Excellent
798 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Love them!
I absolutely love this brand! Last year, I bought around 13 pairs of earrings from them because the quality is just that good. They’re stylish, comfortable, and genuinely hypoallergenic. I have a severe nickel allergy (any earrings containing it usually make my ears swell and even cause discharge) but I’ve had none of those issues with any of their pieces.
Their customer service is also excellent. Recently, one of my butterfly earrings lost a stone, so I reached out to ask about getting it repaired. They told me it wouldn’t be necessary and kindly sent me a brand new pair for free.
I honestly can’t recommend them enough!
18 April 2026
Unprompted review
Reply from Solace Jewellery
Hi Magali,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I received a pair of Lightning studded…
I received a pair of Lightning studded bolt earrings for my birthday, they have stayed in amazing condition and have not tarnished or affected my ears. Recently I lost the backs to the earrings and got in touch with the brand to see what I could do to replace them, communication was so fast and polite and they kindly sent me out some pairs of new backs. Thank-you so much!
17 April 2026
Unprompted review
Reply from Solace Jewellery
Hi Ella,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely shop and good customer service …
Wasn’t sure what to expect being online but my earrings arrived quick and they are lovely. I bought three sets, one had a clasp that wouldn’t shut so I sent them a whatsapp and Vita sorted it straight away for me. Will buy again from here. Thank you :)
11 April 2026
Unprompted review
Reply from Solace Jewellery
Hi Katie,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Beautiful hypoallergenic earrings
Beautiful hypoallergenic earrings. My daughters ears improved within 24 hours of putting her new earrings in after being sore for months. I recommend these earrings to all my friends and family.
17 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Rachel,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Flat back earrings a god send for newly pierced ears
Simply the best for newly pierced ears. Cannot recommend highly enough.
My daughter’s ears were irritated for months after being pierced. We kept them clean & they were not getting better after 10 months!
We found solace flat back earrings & have never looked back. My daughters ears healed so well. We’re so pleased.
22 December 2025
Unprompted review
Reply from Solace Jewellery
Hi Vicki,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great customer service and beautiful…
Great customer service and beautiful jewellery. I purchased a mystery bundle but got gold instead of silver by accident, customer service was brilliant and exchanged no problem. This was my third purchase from solace and will certainly be returning again.
28 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Laura,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Beautiful & top quality
Beautiful, top quality titanium earrings.
Service was amazing after we lost one before they were even worn by my daughter. Cannot recommend highly enough. Thank you.
23 March 2026
Unprompted review
Reply from Solace Jewellery
Hi J Annakin,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I really wanted these to work
I really wanted these to work. Got the for my teenager who has a physical disability and sensory issues. Wanted them to stay in a lot of the time. They are very very difficult to get in and out - we do need to take the out at some point. Also, they are not secure- twice we have lost earrings because they just randomly fall out. The most difficult earrings to deal with. Ended up going to Tish Lyon instead and they put in a pair of theirs - they offer free switch outs etc if you have a few pairs too and give you a threading tool for changing. Sorry solace but spent too much now on buying replacements and replacement backs. Won’t be buying again.
21 February 2026
Unprompted review
Reply from Solace Jewellery
Hi,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
We’re especially sorry to hear that the earrings have been difficult to use and haven’t provided the security and comfort you were hoping for, particularly given your teenager’s needs. That’s certainly not the experience we want for our customers.
We would really appreciate the opportunity to look into this further for you.
If possible, could you please share a bit more detail about the specific pair you purchased and the issues you encountered? This will help our team investigate properly and see how we can best assist.
Thank you again for your honest feedback, it’s incredibly valuable to us, and we’re committed to improving.
Kind regards,
Kerry
Great customer service
I have ordered earrings from Solace multiple times. They have a lovely range for my daughter who likes the animal and seasonal designs. For the first time we had a problem with the quality of one of her earrings after she had only worn it a couple of times. I contacted Solace and they replied very quickly and offered a refund or replacement. We chose a replacement and it arrived a couple of days later. The whole process took less than a week and I couldn't be happier with their customer service.
18 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Debbie,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Fast shipping and beautifully packaged
Fast shipping and beautifully packaged. Earrings are perfect, thank you. I love ordering from small businesses and would definitely recommend
3 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Sarah,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Absolutely beautiful earrings
Absolutely beautiful earrings, i love them. Arrived on time and very well packaged. I have already ordered another pair and will definitely be buying for friends and family.
19 February 2026
Reply from Solace Jewellery
Hi Karen,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Customer needs to pay for returns/exchanges
I ordered the chain which was incredibly short around the neck. In order to get a refund or exchange you need to pay for the shipping. Waste of money.
7 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Huckle,
Thank you for taking the time to leave your feedback.
I’m really sorry to hear that the chain was shorter than you expected, we do include the measurements on our description so I would like to look into this further for you and have requested information.
As a small business, we do ask customers to cover the return postage for refunds or exchanges. Once we receive the item back, we’re more than happy to send out the exchanged item to you free of charge.
We completely understand it’s frustrating when something isn’t quite right, and we’ll do our best to make the exchange process as smooth as possible for you.
Please let me know if you’d like to go ahead with an exchange and I’ll share the return details.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care Team
Starting to think this is a scam after…
Starting to think this is a scam after reading reviews and looking at comments on instagram. My order turned up and I was disappointed with the size and quality of the earrings so started a return. Not an easy process and now having to wait for further instructions on how to return the items. Not holding out much hope for ever getting a refund.
5 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Julie,
Thank you for your feedback, and we’re very sorry to hear that the product did not meet your expectations.
We apologise if the return process has felt inconvenient. Our team reviews each return request and will provide the necessary instructions as soon as possible so the item can be sent back and processed for a refund.
We truly appreciate your feedback and will continue working on improving the experience for our customers.
Kind regards,
Bohdan
Solace Team
Amazing jewellery
Amazing jewellery, sent items so quickly and love the flat back studs. Also brought their mystery bundle and such amazing quality items. Every item packaged in their own pouch, would make perfect gifts.
2 March 2026
Unprompted review
Reply from Solace Jewellery
Hi Nikki,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great items…
A friend recommended Solace to me and my kids and I have to say I really like them. The items are very nice and very good quality. I love the fact that they have hypoallergenic ear tings for my kids too :))
28 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Sandra,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Absolutely beautiful products and…
Absolutely beautiful products and excellent customer service. I love these earrings and the flat back earrings, I have super sensitive ears and these are perfect, and cause me no irritation even when I wear them continuously. Customer service is also excelled and went above and beyond to resolve a small issue I had. So impressed with this company
26 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Fiona,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
This is now my go-to for all my…
This is now my go-to for all my jewellery. I have no issues with sore or red ears. The earrings are great and I have 5 piercings in each ear. The necklaces are also super. Highly recommend. I have been a repeat customer for almost 2 years. I have used their customer service and they make it so easy! A great company to deal with.
2 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Hannah,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I've ordered several pieces from solace…
I've ordered several pieces from solace now and I've loved everything so far. Usually even gold and silver earrings make my ears sore but solace jewellery doesn't. I'm over the moon that I can wear earrings again. I've had a couple of beautiful necklaces aswell. Thankyou solace
3 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Carol,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely products
I have bought a few different items from Solace Jewellery now and have been happy with them all. Good quality they don’t tarnish and the colour stays beautiful.
6 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Llze,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great if not too much detail on the earring
I found this company originally after my daughter had her ears pierced because I wanted better quality earrings and flat backs so she would be more comfortable than the earrings I would wear. After my daughter’s success I ordered some myself and with considerably more earrings than my daughter I ordered a few pairs and cartridge earrings. Overall I am really pleased and happy with them but am unable to give any more stars purely because one pair which is a flower with little diamonds for the petals. Which I loved! After a few months of wear (and I do wear every day and sleep in them) all the diamonds have fallen out of one and the other only has a few left. Aside from that I love the company and I would have ordered from them since I just wouldn’t get anything in that style as they don’t seem to last well with everyday wear.
*** Update after this review the company reached out to me and have now provided a replacement to my earrings they were extremely nice and very helpful in getting this resolved so changing to 5 stars because of this I have continued to order since my review and this is now my go to place for my earrings and jewellery if I could rate 10 I would !!! I would advise any issue to contact this company because they really do want you to have a good experience and genuinely care about their customers which is rare.
20 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Sara,
Thank you so much for taking the time to share your experience. We’re truly happy to hear that both you and your daughter have been enjoying your earrings and that the flat backs have been comfortable for everyday wear, that means a lot to us!
We’re really sorry to hear about the flower pair losing its stones, especially since they were a favourite. That’s definitely not the experience we want you to have.
Please send us an email with a photo of the earrings along with your order number, and we’ll be more than happy to look into this and arrange a replacement for you.
Thank you again for your honest feedback and for your continued support, we truly appreciate it!
Kind Regards,
Kerry
Solace Jewellery
Customer Care
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