Soho66 Reviews 

2,174
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional technical support and customer service, highlighting the staff's professionalism, knowledge, and helpfulness. People appreciate the quick response times and the ease of getting through to a real person who can resolve issues efficiently. The service is often described as excellent, straightforward, and reliable, making the overall user experience smooth and easy to follow. However, some people were dissatisfied with the lack of support outside of business hours for 24-hour operations. A few other people also felt that the system could be clearer and easier to navigate, particularly when searching for specific information. Additionally, one customer reported not receiving a response after contacting customer service twice, though the company later addressed the issue.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often highlighting their commitment to... See more

Service

Customers had positive experiences with service, consistently praising its excellence, reliability, and great... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's commitment to helping and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more

Company replied

Rated 5 out of 5 stars

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more

Company replied

Rated 5 out of 5 stars

I experienced a fault on my business phone line and needed to install a new base station. Matthew from the tech dept. at Soho66 patiently guided me through handset registration & base station configur... See more

Company replied

Rated 5 out of 5 stars

I have used Soho66 before and while the website gives little confidence, the service is world class. The guys are superb, always available and Rhys helped get a number and personalised voice message s... See more

Company replied


Company details

  1. Phone and Internet Service
  2. Fax Service
  3. Telecommunications Contractor
  4. Telecommunications Service Provider

Written by the company

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,174)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem fixed by Remote Access.

Very professional and quick to look into issue which was with my VoiP setup. Problem fixed by Remote Access.

8 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Royston, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Matthew was helpful and efficient and…

Matthew was helpful and efficient and resolved my issue promptly!

3 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Matthew was very clear in his…

Matthew was very clear in his instructions and very patient.
Problem solved, all up and working.
cannot praise him enough.

Thank you very much Matthew.

29 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Lynne, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Very Efficient and Helpful Service

I was able to get through to the 'Technical Support' Department very quickly; and Matthew talked me through my issue very efficiently.

21 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Steve, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

We've use SOHO66 for 15 years

We have used Soho66 for about 15 years. We have about 15 phone lines with them that divert to mobiles, landlines and Voip Phones. The service we always get is very fast and all the people you speak to at their company are knowledgeable.

Very knowledgable in fact! They all seem to love what they do and they never have had a problem with setting up and controlling our phones. We've bought all our phones through them and in the past had our own phones that they also managed to set up. From the Soho66 website you get a login and the platform is easy to use and you can set any phone to do pretty much anything you want it to do.

We have several offices and people working from home, this service works for us and I would assume any business of any size. The fact that in 15 years, they answer the phone immediately every single time I've rang and I've always got straight through to an intelligent technician makes me sure that we made the right choice using them.

20 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Richard, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 15 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Happy Bunny…

I had the pleasure of be talked through from beginning to end the process of connecting my smart phone to the Soho 66 phone number, by Matthew.
He was warm, respectful and walk me through start to finish, the very reason for my call was fulfilled.

19 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Sonia, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Just ported our Voip phone to Soho66

Just ported our Voip phone to Soho66 - it has been a painless and speedy process and the support has been excellent.
Highly recommended

18 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Rosie, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars

Small Business?? - Use these Guys

We have been with SOHO 66 for 5 years they have supported us from Day 1 when we needed a quick solution to answer customers when Lock down happened to today when we have moved on to an integrated solution - we are sorry to go and we wish Matthew and the service support team all the very best and well done - its been great and a very big thank you Edward CEO --- Elite Service Group

12 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Edward, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for over 5 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Excellent support

Soho 66 is a wonderful company and I’ve been their client since 2015. They are one of the most professional people I’ve worked with.
Blain helped us today with one of our queries and he gave an outstanding service and managed to sort out all the issues whilst on the phone very quickly and efficiently. Thank you very much Blain and thank you very much
soho66. Our numbers are restored now.

8 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Jamal, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great service

Great service. Needed them to sort out something on my account and they did it and called me back to check.

8 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Kewal, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Second to none!

The people working for Soho66 are all starts - no question too big or to simple and they bend over backwards to help. Customer service as it used to be and is now so sadly missing from others. I wouldn't go anyewhere else!

14 May 2025
Soho66 logo

Reply from Soho66

Hi Ian, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Matthew was fantastic

Matthew was fantastic, has been for the last 5/6 years. thank you

14 July 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Mohammed, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Excellent!

Really impressed with the service; setup was quick, easy, and hassle-free.

28 April 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

World Class Support and Service

I have used Soho66 before and while the website gives little confidence, the service is world class. The guys are superb, always available and Rhys helped get a number and personalised voice message set up in minutes. Recommend these guys to anyone, no need for IT support services, Soho 66 will help get everything set up. Great Value and Great Service

10 July 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Ben, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Matthew was very supportive and…

Matthew was very supportive and helpful.

He resolved the issue I called about and gave me insight into other telephony issues which helped me immensly.

9 July 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Jacks, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Efficient service

Efficient service, Easy to use.

9 May 2025
Soho66 logo

Reply from Soho66

Hi Desh, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Easy transfer

Easy transfer, good support when needed

9 June 2025
Soho66 logo

Reply from Soho66

Hi Dave, we are incredibly grateful that you took the time out to leave us a 5-Star review!

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