Softframedesigns Reviews 

Absolutely love my SoftFrame bed set! Not only has it completely revitalized my space, but the craftsmanship is beyond my expectations. Setting up was incredibly easy; and took almost no time out of my day. Was such a breeze working with the team, and getting my order shipped. Best customer service!

The fabric is thick and beautiful (I ordered Teddy), and the frame and headboard feel amazing. Highly cushioned and supportive. Super easy to set up. Top-notch quality.

Best bed frame on the market. Easy as can be a toddler could set it up.

Also, Heidi the owner is the best :)

HIGHLY SUGGEST.

Very happy with my Dune Bed Set from SoftFrame Designs! I split my time between Ireland and Los Angeles and ordered one for my Los Angeles home and can honestly say the quality is excellent and it looks beautiful in my bedroom. It was exactly what I was hoping for. The only reason I’m giving 4 stars instead of 5 is that the shipping took longer than expected. Other than that, I had a great experience and absolutely love my Dune Bed Set. It was worth the wait, and I would definitely recommend SoftFrame Designs to others.

I have fallen in love with Softframe so much I am about to order my 3rd one! The design totally elevates my bedroom to another level. I can un box it and put it together in miniutes no tools required. The choice of fabric’s and color’s are endless. I am a customer for life, it’s beyond a 5 star experience.

I'm typically not someone to leave reviews of products online, but in this case I felt inspired given how often I've found myself singing the praises of my SoftFrame to friends and family. My SoftFrame is the only piece of furniture that has followed me across the US. From LA to New York to Chicago, I've found myself purchasing, selling, and repurchasing several items that are easy to set-up but fundamentally difficult and/or unjustifiable to move. The ability to fold my SoftFrame up like a long pillow through each move has essentially eliminated any reason to ever purchase another bed frame.

I have the Luna bed frame in Boucle, and it is the first thing anyone notices when they enter my apartment for the first time. My bedroom has gone through several different redesigns, all with varying degrees of contrasting style. My SoftFrame has felt like the piece of furniture that ties it all together without contradicting or overpowering the new space. I often make the joke to my friends that it's my version of "The Sisterhood of the Traveling Pants" because it somehow fits each of my bedrooms across the US perfectly, regardless of how I decorate.

Comfort is the first thing on my mind when I wake up and the last thing I think about when I go to bed, and I truly believe that my SoftFrame is the reason. It's almost paradoxical because having a SoftFrame has required me to practice more discipline in getting out of bed at the sound of my alarm (it's so comfortable I don't want to leave), yet it has also made it easier to start my day and get out of bed, knowing I have a cloud to return to as my reward for a hard day's work.

I couldn't recommend this product, or really any of the other SoftFrame bed frame styles enough!

My experience with softframedesigns was amazing! My package arrived in a timely matter and when it did come it was super easy to install! I also just love the simple sleek look to it! I’ve had mine awhile now and I haven’t had any problems, no discoloring or fabric issues at all!

The bed frame is perfect and extremely easy to put around the bed. It took less than 5 minutes. The frame is high quality and looks beautiful. It is still in perfect condition after having it for two years now.

My SoftFrame bed is so chic and completely transformed my bedroom. It was incredibly easy to set up - I assembled it by myself in about five minutes. The craftsmanship is exceptional, the quality is outstanding, and the fabric is absolutely beautiful. I’m truly obsessed with it and love knowing I’ll never stub my toes on a bed frame again!

customer is really bad , they won’t help you with anything. i try to exchange the color of my order , they give me so much trouble where it was 250$ just to return an 400$ headboard. .. and after that they promote a discount when you buy a set , witch doesn’t work either. overall a really bad customer service. And to be fair, the product is beautiful, it would just have been a better experience if the customer service was better for customers.

I had been seeing this bed frame on my social media and loved the minimal aesthetic of it. The set up was so easy I just wish it came with the box spring.

Bought a Classic for my son's room and an Ultra for our guest bedroom. My son loves the softness around the edge of the bed and the lower profile. Both look great.

I have to say the SoftFrame bed frame completely transformed my bedroom! I had some questions about which box spring to choose from, and their customer service was super responsive and helpful! They guided me with options and I ended up choosing the 9” box spring. It took literally less than 5 minutes to set up. I love not having to worry about no more stubbed toes or hard edges, definitely recommend!

This soft bed frame has been a fantastic addition to my bedroom. I was drawn to its resemblance to the popular 'cloud bed' style, and it definitely delivers a more luxurious and softer aesthetic to the space.
One practical benefit I've really appreciated is the fully cushioned frame. It's so nice knowing I don't have to worry about accidentally bumping my toes anymore.
Setting it up was also simple & fast. If you're looking for a bed frame that combines visual appeal with everyday practicality, this one is worth considering.

I ordered the Ultra Set. It was beautiful at first but it started to fall apart within months. Soft Frame dismissed my concerns eventhough they claim to stand by the quality of their products. I even provided pictures of the structural issues. If you expect your bed frame to last for more than a few months, I would not reccomend this product.

Buyer beware. The product is different from their photos on their website. We tried to return the product brand new within the first week and were ultimately denied. They wanted us to pay roughly $200-$300 to return the product to account for shipping and restocking. Customer service is poor and does not care to help.

Purchased a bed frame and came damaged they accept to take it back for a restocking fee. They expect consumer to pay fee on damaged goods. You were notified within 10 days. Did not wish to open until moved to new home. Not 30 days as stated. It was purchased on 5/14 online and reported 6/6. This does not include delivery. Why tell stories. i have supporting documents. You were notified within 10 days. Online it said 15% but you also took 20% cheating customers. Do your math.

Terrible experience. DO NOT PURCHASE from Softframe Designs. The Classic frame that I purchased arrived weeks later than the promised time frame. When it finally arrived, I was excited to unbox it only to find out that the queen size Softframe I purchased was way too small to fit over my queen size frame (one that looks exactly like what they featured in their setup video on their website). After lots of struggling, I managed to force the Softframe onto my bed frame, which caused the corners of the fabric to rip. I called Softframe about the issue and they refused to offer me any sort of refund or credit, instead blaming me for using the wrong foundation. DO NOT PURCHASE FROM THEM! The no-return, no-refund policy was a red flag that I ignored. Please do not make the same mistake!

Also, the reviews are their website are either manipulated or fake. I tried to leave a 1-star review for this horrible experience and it never showed up on the website. It seems they only allow 5 star reviews to be displayed, which is extremely dishonest. An unethical business like Softframe Designs that does not care about its customers should be shut down.