Treated with professionalism the moment we walked through the door. No heavy handed sales tactics. Sales team were knowledgeable and helpful.
Company replied
Location
Switch locationUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
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See what reviewers are saying
Fantastic experience, knowledgeable sales person who was very helpful. Online app easy to use to confirm order after advice from sales person. We’ll wait to see the standard of product once delivered... See more
Company replied
Very friendly experienced and professional A little surprised they don’t automatically hand you a sofa care kit during the process in with the overall cost, to ensure you use it. You are paying £4,... See more
Company replied
The customer service was top class and the products we asked about were all explained to us in great depth. Caitlin did a top job and we'd definitely recommend the store to others.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, United Kingdom
4.9
Excellent
2K reviews
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Good as expected.
We went to two shops and both of them were really good. Very helpful and had a variety of different sofas to check. The sales person quickly gauged my needs and emotions and matched it. I have no complaints..
19 May 2026
Reply from Sofology - Swindon
Thank your for awarding us 5 stars!
I telephoned the Swindon store on…
I telephoned the Swindon store on Monday 18th May and spoke to Shanelle, who was so helpful.
She helped me to order a sofa online and stayed on the line to help me, when I paid the deposit.
18 May 2026
Reply from Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kai was fantastic and a credit to you
Kai was fantastic and a credit to you. Very attentive and personable but not pushy. The environment was also very calm. Well done
9 May 2026
Reply from Sofology - Swindon
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Wanted a comfortable two seater sofa
6 May 2026
Reply from Sofology - Swindon
Thank you for awarding us 5 stars Andrew!
Reply from Sofology - Swindon
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great customer service
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
25 April 2026
Reply from Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Swindon
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nick from the Swindon branch was very…
Nick from the Swindon branch was very helpful, made our buying experience incredibly easy and he explained everything clearly.
11 April 2026
Reply from Sofology - Swindon
Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience!
Shanelle was very helpful and knowledgeable from the moment we walked in. We have limited space for a sofa and she was incredibly helpful, letting us know what she thought would work well. We couldn’t recommend enough!
12 April 2026
Reply from Sofology - Swindon
Hi there, thank you for your review. Another great review for Shanelle, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely store
Lovely store, no pressure from sales staff, I felt I could take my time walking around the store and looking at all the sofas. Great selection of sofa's to try. Highly recommend.
9 April 2026
Reply from Sofology - Swindon
Thank you for your recommendation.
Reply from Sofology - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kaitlin at the Swindon
Kaitlin at the Swindon branch was amazing. Great customer service that made sociology standout above the other companies we visited
4 April 2026
Reply from Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kaitlin. Have a great day 😊
Excellent service and an excellent experience
We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to finish, We were asked what we were looking for and once we said Dog friendly sofa, as our Dog was in the car, she welcomed us to go and get our Dog. Whilst going through the purchase, the lady was helpful from start to finish. Overall great service, very welcoming throughout.
3 April 2026
Reply from Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kai was amazing!
The instore experience was excellent. Kai from the Swindon store was excellent. Very helpful and knowledgeable. The cup of tea provided was also a nice touch. He kept me in the loop, although I couldn't go ahead with the purchase.
27 March 2026
Reply from Sofology - Swindon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Had good experience being explained…
Had good experience being explained everything perfectly by the lady there and made our purchase smoothly.
21 March 2026
Reply from Sofology - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Staff member very good and helpful with…
Staff member very good and helpful with good product knowledge
24 March 2026
Reply from Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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