Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... See more
Company replied
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
Company replied
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... See more
Company replied
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good customer service and help
7 June 2026
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Good experience selecting two new…
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
6 June 2026
Reply from Sofology - Poole
Thank you for awarding us 5 stars Melanie :-)
Very helpful staff and very informative.
8 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Everything I've had any queries or…
Everything I've had any queries or problems its been handled swiftly and professionally
6 June 2026
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Browse Without Pressure - Questions Answered on Request
Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. Once we found the sofas we wanted then we asked for more information which was given and our questions answered. We confirmed the sale and was given all the options available and lead time on delivery.
4 June 2026
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Good quality sofas, helpful staff member.
Good quality sofas, helpful and knowledgeable member of staff.
3 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I have already done this review
I have already done this review. The staff in the show room couldn't have been more helpful. All the times I called in and couldn't decide they were very patient.
2 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Poor after sales service
Bought 2 sofas, a corner sofa from Clearance, and a 3 seater chaise, was very excited at first, but when the corner sofa was delivered it came in wrong fabric with only a corner piece delivered in the fabric of my choice. They acknowledged a supplier error and now being asked to pay £700 for a new factory order. This is really poor after sales service from such a reputed brand. Still working with customer support team, will see how far they will honour their contract.
27 May 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. The Cove is a gorgeous choice! Thanks for taking the time to leave a review.
Reply from Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We received excellent customer service…
We received excellent customer service at Sofology. We really appreciated the support we were given, as the staff member provided all the information we needed and helped us choose the perfect chair for our dream home. She explained every detail clearly and guided us through the different options, highlighting the quality and features of the furniture. Her knowledge, patience, and professionalism made the whole experience enjoyable and stress-free.
29 May 2026
Reply from Sofology - Poole
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Poole
Thank you for sharing Pat :-)
The sales people were very friendly and…
The sales people were very friendly and attentive.
15 May 2026
Reply from Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The shop assistant new exactly what we…
The shop assistant new exactly what we wanted and we were in and out of the shop within 10 minutes
15 May 2026
Reply from Sofology - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
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