Sofology - Poole Reviews 2,468

Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out.

I did go into the store in poole at first but I did order the sofas online, as didnt have the time to go back in to order them.

Would like to say thank you to Stephen strickland aka Steve for helping us out

The staff were excellent. The choice of furniture suited our needs perfectly.

Very professional and accurate sales pitch

Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Will suggest any friends and family to Jason in Sofology Poole!

Confusing info regarding finance , I ended up with option to pay in full instead of paying by finance . I m speaking about a business purchase . Disappointed
Otherwise very friendly staff, helpful but not aware about what is possible or not for business purchase or the procedure for business acquisition.

Had exactly what we wanted

Took time to listen to my requirements. Great suggestions.
Great service.

It was great dealing with this firm. Their sales person Klaudia done an awesome job showing us what we wanted and answered all our questions regarding the furniture and the add ons. Well done.

Great salesperson

Knowledgeable and friendly staff, right balance between helping and leaving us to consider options

Sofa is great but we were supposed to receive a care package to maintain the sofa and it never arrived. I’ve tried to find a way to contact them about this and it’s not been easy

We visited the store in Poole, Dorset on 8 April 2026. We needed to help choosing a new sofa. We had previously bought a sofa, but it couldn’t be delivered because it didn’t fit through the doors of our apartment, so we were in a real rush to find a replacement.

We approached man sales consultant and received absolutely dreadful service! We asked him to help us select a 3 or 4seater sofa from the clearance section. He replied, “Just name the sofas and I’ll look them up.” I wanted to see all the available options to choose the best one for our apartment, but he said it would take him 4 hours and he wasn’t going to do it.

When we asked him to accompany us to the second floor to look at more sofas, he rolled his eyes and reluctantly followed us. His attitude was completely indifferent and dismissive. We also requested sofas with low foot, and he snapped back, “I supposed to know all 40 sofas??”

It’s worth noting that the previous time we visited, another consultant was able to properly help us and select a suitable sofa himself.

When we were leaving, he hid in the back corner of the store, didn’t come out to say goodbye, and didn’t even thank us. He just sat down and stared at his tablet.

It was an absolutely terrible experience. I was planning to order another sofa, but after this I will choose a different store. I have no desire to deal with this kind of consultant and such careless, rude attitude again!!!

Irena was fantastic, she gave us clear information to help us make the right buying decision. She spent time learning about our needs.

This was a new style shopping experience having never been to store before was so easy to find what we needed from the fantastic choice offered best service ever from staff really helpful.

Excellent experience in store, all my questions answered in a very professional way, there are definitely no complaints from me.
Tony Johns 👍😊

Great store
Plenty of choice
Klaudia our assistant was patient throughout all my changes of mind

Very heloful staff and a good range of sofas

Staff were excellent and very knowledgeable. Great customer service. Just a shame about the kids running around uncontrollably but not the fault of the staff!!

I found Jason and other sales staff friendly and very helpful, they met all my requirements with their knowledge and advice about the furniture l required…the purchase was easy and straightforward

Great staff. So friendly, helpful and knowledgeable. A pleasure to deal with!