Sofology - New Malden Reviews 1,776

Great customerservice from the store in New Malden.

We were very impressed with the staff ,specialy Nip he had an impressive knowlege about the sofas we wanted explain and helped us to make the great choices !was very kind, patience with our many questions and changes Very proffesional !Definetly he deserve a pay rise!We are happy with our choices and can't wait to have it home !special thanks to Nip for everything !

The experience was relaxed I didn't feel pushed into a sale staff there were great answered any questions with honestly and was very helpful with options great shop.

It a Great not a pushy service, very knowledgeable sale person!

What made the experience great was how supported we felt throughout. The team was amazing, and Ayas in particular stood out. He provided excellent customer service and was consistently patient and understanding. He took the time to explain everything clearly, which really helped put us at ease. His knowledge and expertise were evident, and the recommendations he gave were very helpful. He was approachable and pleasant, and made the whole experience feel smooth and reassuring. We would definitely recommend this store. Thank you Ayas!

Ordering the sofas was very easy. I went into the store to place the order. The sales assistant was polite & helpful & the process was straightforward. I received clear well documented emails outlining the order, cost & proposed delivery times.
All in all, it was very efficient.

Friendly knowledgeable salesman “Junior” not pressured at all .

Great services,all staff very helpful 👍

we were not given or had explained the terms & conditions, with the result that when we went in on the thursday after placing an order on bank holiday monday we found out that we could not change the colour as the 48hrs had expired. We would be charged an extra 25% to change
This is very bad PR as the sofa would not arrive for 12 weeks

Very good service - options clearly explained.

Excellent service. Nina was very helpful and she was able to provide all the information we needed while also leaving us at ease to browse the shop. The sofa I bought is gorgeous and comfortable. It also feels very high end and sophisticated.

Our sales assistant was knowledgable and understanding, taking the time to listen to why we needed from a sofa, asking about restrictions and layout of our room, and showing us candidate sofas we would otherwise have not considered.
There was no hard sell, and we were able to buy the perfect sofa.
Our sales assistant was called Junior, and he was excellent

Was able to look around in our own time without being hounded by a sales person.

Staff, Service

Left alone to try out the different sofas but good information given when I needed it.

A good collection of sofas - swatches displayed easier to see fabrics - sales assistant explained what was on offer and different options in terms of power assisted leg rest etc - Not pushy at all or too "salesy"
Better quality than some competitors for similar price. We managed to get waht we wanted with a few extras, for the same price as a standard sofa

From moment we stepped into store our needs were listened too. Extremely knowledgeable sales lady, making whole experience very good.