Sofology - Manchester Reviews 

2,202
•
TrustScore 4.5 out of 5

4.7

White City Retail Park, M16 0RP Manchester, GB

•

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Rated 5 out of 5 stars

The staff were so friendly and helpful. We had coffee and it was a very relaxing experience. She went through everything and was very thorough. This was not rushed and a lovely experience. Thorou... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the sales assistant, Qassim. She was very friendly, helpful and honest, and I never felt like he was just trying to sell me a sofa. gave me excellent advice on the s... See more

Company replied

Rated 5 out of 5 stars

First thing we noticed was how staff said hello and that was all. Shortly after, a member of staff came over and said “Don’t worry, we won’t follow you around the store, just ask if you need help... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered 2 sofas, Leanne was so helpful, honest and lovely. Leanne is the kind of person who should be promoted, she’s not pushy or in your face. She gives her honest opinion and doesn’t try to pu... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • White City Retail Park, M16 0RP, Manchester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,202)

16,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

31 July 2026
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Reply from Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Justine was absolutely amazing from…

Justine was absolutely amazing from start to finish. Her knowledge was outstanding. I never felt pressured at all it was one of the best shopping experiences I have ever had. Sarah was also amazing and everything just felt so comfortable. I can’t wait to receive my sofa. Thanks girls.

3 August 2026
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Reply from Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

what your going to expect your exact monthly payment will be to ensure the shopper can actually afford to purchase the sofa

very friendly knowledgeable staff who went out of his way to help,nothing was too hard for him to ensure we purchase the correct item.

19 July 2026
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Reply from Sofology - Manchester

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

friendly knowledgeable staff

friendly knowledgeable staff . Non pressurized sale

26 July 2026
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Reply from Sofology - Manchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 2 out of 5 stars

Let down with a delivery

I am really disappointed with my delivery, I was expecting my chair and my sofa. Monday of last week I received an email saying my new sofa was being delivered. However my chair wasn't being made as it was the one from the showroom. My delivery came but only my chair arrived after being promised on 2 occasions that the full suite was coming

2 August 2026
Unprompted review
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Reply from Sofology - Manchester

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Rated 5 out of 5 stars

Good experience

When we arrived at the store the customer adviser introduced herself to use as Leanne and when we needed advice she was extremely helpful and very knowledgeable about all the products.We felt very comfortable with our whole experience and didn't feel pressured into making a decision and was left to browse at our own leisure. Once again would like to thank Leanne for all her help.

13 July 2026
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Reply from Sofology - Manchester

Hi there, thank you for your review. Another great review for Leanne, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Kas and Justine what a dream team

Kas and Justine what a dream team, sofology are so lucky to have employee’s like this, they are amazing, they are so welcoming and friendly we would never go elsewhere to purchase a sofa now! 2nd one wow wow what amazing team of people!

12 July 2026
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Reply from Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

The lady who greeted me was very…

The lady who greeted me was very helpful and pleasant. She guided me to the sofa I’d seen before in a different branch. When my payment via my phone was proving tricky she was patient and helpful. She was professional and friendly and I felt she did a good job.

7 July 2026
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Reply from Sofology - Manchester

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Rose's experience and guidance were…

Rose's experience and guidance were first rate. Thanks.

28 June 2026
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Reply from Sofology - Manchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

I had a great experience in shop with…

I had a great experience in shop with will he explained everything nicely and was very pleasant but then i had trouble trying to pay the balance it kept throwing up the phone number from my last purchase with you 10 years ago which was very frustrating it has since been rectified thankfully

1 July 2026
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Reply from Sofology - Manchester

Thanks so much for your review! We're delighted to hear Will made your in-store experience such a positive one. Sorry to hear you ran into an issue paying your balance due to your old details, but we're glad everything's been sorted now. We hope you love your new sofa! 😊

Rated 5 out of 5 stars

Excellent service

Excellent service, great sofa, perfect experience 🙏

9 April 2026
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Reply from Sofology - Manchester

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Happy was incredibly kind Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefu

Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had more questions, they answered each one patiently without rushing. Thanks to Happy’s excellent service, we left feeling very happy and satisfied. Thank you, Happy!

22 June 2026
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Reply from Sofology - Manchester

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

I had a really great experience…

I had a really great experience purchasing my couch at sofology in White City. Leanne especially was amazing, going above and beyond for my families needs and wants.

17 June 2026
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Reply from Sofology - Manchester

Hi there, thank you for your review. Another great review for Leanne, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

I just found.d the whole experience …

I just found.d the whole experience very pleasant, the salesman was so helpful and of course the coffee helped me enjoy sitting in my soon to be new chair. I would recommend sofology.

4 June 2026
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Reply from Sofology - Manchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Excellent service

Excellent service. Happy was excellent

23 May 2026
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Reply from Sofology - Manchester

Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

The staff were friendly but not pushy…

The staff were friendly but not pushy and that is what we like , to be left alone to browse but have someone there if we ask . All in all we bought a sofa after lots of trying the style we wanted from here and other stores .

22 May 2026
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Reply from Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

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