Pauline put me at ease, she listened to me and helped me choose exactly what I wanted. Pauline was very friendly and took time to explain everything I needed to know and how things would progress goi... See more
Company replied
Location
Switch locationUnit 7, Danum Retail Park, York Road, DN5 8LZ Doncaster, GB
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See what reviewers are saying
We came into the Doncaster store half an hour before closing and the young manager couldn’t be more helpful and friendly We knew what sofa we liked and it was in store to try out in the colour we... See more
Company replied
From the moment we entered the store until the sofa was delivered, everything went perfectly. The staff were very friendly, and we would like to thank Paulina for all the information, explanations, an... See more
Company replied
We dealt with aaron he was great not pushy, welcomed us then let us have a wonder round, I already had a rough idea which sofa I wanted so he gave us information (prices/measurements) told us to go... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 7, Danum Retail Park, York Road, DN5 8LZ, Doncaster, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
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Very polite and a straight forward…
Very polite and a straight forward experience very welcoming
27 April 2026
Reply from Sofology - Doncaster
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Doncaster
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I have ordered a sofa and a chair
I have ordered a sofa and a chair. The staff was very informative, professional, and patient. I am looking forward to receiving my purchase.
23 April 2026
Reply from Sofology - Doncaster
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Graham made us feel welcome he was…
Graham made us feel welcome he was informative without being pushy
25 April 2026
Reply from Sofology - Doncaster
Hi there, thank you for your review. Another great review for Graham, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Doncaster
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Doncaster
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Polite and courteous staff member
Polite and courteous staff member. Wasn’t told there would be a £129 delivery charge
11 April 2026
Reply from Sofology - Doncaster
Thank you for sharing your experience Brian. We hope we can earn that extra star after your delivery :-)
still waiting acknowledgment of full…
still waiting acknowledgment of full payment and order status
8 April 2026
Reply from Sofology - Doncaster
Hi Ms Lee, please email your order details to social.media.complaints@sofology.co.uk and we will arrange for a copy to be sent to you. Alternatively, if you log into MYSOFOLOGY online this will show your order and payment.
Excellent customer service from Tracey…
Excellent customer service from Tracey and very knowledgeable
11 April 2026
Reply from Sofology - Doncaster
Thank you Dawn :-)
Sales people were great the guy who…
Sales people were great the guy who sold it to us and a lady with blond hair who also helped
6 April 2026
Reply from Sofology - Doncaster
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Doncaster
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Reply from Sofology - Doncaster
Thanks for this fabulous review. We appreciate you sharing it with others!
New furniture
We purchased a new 3 piece suite from Sofology in Jan this year, Gary who was the sales person we dealt with at Doncaster was extremely helpful let us browse around the store until we found what we wanted. He explained everything to us from cleaning products, warranty and the delivery process he was extremely helpful.
Today 9 April are suite was delivered on time the guys even took off their shoes when entering the house. They unpacked outside and moved the furniture in without any damage. These three guys were very helpful and courteous a job well done. Thank you
9 April 2026
Unprompted review
Reply from Sofology - Doncaster
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Doncaster
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Graham the sales person went out of his…
Graham the sales person went out of his way to satisfy what we wanted.He was patient and efficient.
We are looking forward to receipt of our suite
28 March 2026
Reply from Sofology - Doncaster
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Graham. Have a great day 😊
Reply from Sofology - Doncaster
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Fantastic service and assistance from Pauline
Pauline was really helpful and knowledgeable, offering gentle advice and tips. Her unending patience and friendly understanding was just what we needed, knowing when we wanted help and when not. The whole process of buying a new sofa was made so much easier with her help and knowledge. Thank you Pauline, we really appreciated your efforts, taking the material outside was invaluable.
21 March 2026
Reply from Sofology - Doncaster
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Pauline. Thank you for taking the time to leave a review 😊
Indecisive buyers
We made multiple trips into the Doncaster store. Each time Gary was tentative and kept us informed. Very happy with the service.
22 March 2026
Reply from Sofology - Doncaster
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service, no pestering or following us around the shop. Great help and patience when ordering our sofa. Very attentive.
7 March 2026
Reply from Sofology - Doncaster
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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