We had two visits to the store. Pete was fantastic on both occasions and helped us find the perfect furniture. Even the manager looked after us and took time out to make drinks. She was also brilliant... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Went in having no idea what we wanted, but through the help of a lovely lady we managed to secure the perfect sofa, everyone was friendly and welcoming but not at all pushy or invasive! Couldn’t recom... See more
Company replied
No sales pitch. Very relaxed atmosphere. Lovely sofas and chairs. The member of staff who dealt with us was fantastic.
Company replied
Outstanding as always! This was my 4th purchase from the store! The service I received was outstanding. Luan gave a friendly & genuine welcome. I was feeling a little overwhelmed with how many choi... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.8
Excellent
4K reviews
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He was very helpful and gave use plenty…good sales man and very helpful
He was very helpful and gave use plenty of time to decide
24 March 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars :-)
Staff was very patient and took time to…
Staff was very patient and took time to explain the varieties of materials available and detailed information on how to care for the leather.
24 March 2026
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Was served by Julia when we visited the…
Was served by Julia when we visited the store and she was really friendly & very helpful. She explained the whole process of purchasing the sofa we had our eye on with no pressure at all. We went away to think about it & she’s since helped me step by step in processing the order online. Lovely lady.
24 March 2026
Reply from Sofology - Chester
Thank you for this amazing review Mrs Egerton!
We dealt with Julia who was…
We dealt with Julia who was helpful,friendly and knowledgeable and once we had made our choice everything was explained to us quickly and efficiently.
23 March 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nic was very helpful
Nic was very helpful, around when we had questions but also gave us space to think about what we wanted. When it came to purchasing, Nic ensured we had all the necessary information to make the right choice
22 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.
Positive buying experience
Really happy with my experience buying a sofa from Pete, he spent time going through the various options and at no point did I feel pressured. He gave good advice and I feel happy with my decision to purchase.
21 March 2026
Reply from Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
I had a very good experience ‘sofa…
I had a very good experience ‘sofa shopping’ thanks to Daniel. He was very helpful and knowledgeable and spent time making sure I knew what was going on.
A very smooth transaction.
Thankyou Daniel
18 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Daniel, we will make sure to pass this on! Have a nice day.
Friendly staff
Friendly staff - Julia was very helpful and explained everything to me, I would definitely deal with her again.
16 March 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Nic was amazing
Nic was amazing, thoroughly recommend sofology and Nic. Staff are friendly and knowledgeable 🤩
15 March 2026
Reply from Sofology - Chester
Thank you Mr Ellis!
John greeted us when we entered the…
John greeted us when we entered the store and allowed us space to browse and try out different sofas without any pressure. We fell in love with one and he was so helpful talking us through all our options and getting our order placed. I can’t wait to receive our new sofa
17 March 2026
Unprompted review
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
Great service, relaxed approach. The store was clean, tidy and inviting. We were greeted on entrance by Luan and she was happy to check in on us and answer all of our questions. When we decided to buy Luan took us through the whole process in great detail and happily answered our questions clearly. Very happy with the order process.
12 March 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Pleasant Staff
Assistant was very pleasant and offered help when we needed it. We dislike being followed around the store by over eager salespersons so we found it enjoyable to walk around the store in peace.
8 March 2026
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Staff were very helpful told them what…
Staff were very helpful told them what we wanted and found the sofa we loved ordered the one pointed too
12 March 2026
Reply from Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Went to the Chester store and was…
Went to the Chester store and was greeted by John who was very helpful, very knowledgeable and friendly, talked through and explained everything and helped us come to our decision. Great experience. Looking forward to our new sofa.
10 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Overall a lovely experience
Overall a lovely experience, nice relaxed atmosphere, time to walk around the store with no hard sell.
Julia was amazing, she was so helpful very knowledgeable, informative and also very easy to talk to. The suite I have chosen is exactly what I was looking for.
Thank you Sofology
9 March 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Chester
Thank you for sharing Rachel!
John the salesman introduced himself in…
John the salesman introduced himself in a friendly manner for us to browse the sofas and then gave us professional advice on the sofa that we had chosen
9 March 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars Mr Gratton.
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