Sofology - Cardiff Reviews 2,406

The staff were very helpful but not pushy and over bearing.
Jake made the process very easy.

The lady we sold us the sofa was extremely helpful and very polite

Could find any fault, service was super, assistants were very polite and knowledgeable, the whole experience of buying something I wanted was memorable.
Abby that served me was fantastic, explaining everything. Nice to spend my money with a firm that shows some respect for their customers.

Supberb service. Jake what a fantastic salesperson 11 out of ten.
The rest time will tell.

Leigh was absolutely brilliant. He explained everything thoroughly and was a complete pleasure to deal with. A five star employee.

I went the Cardiff Store, the staff were excellent and very professional. They have quality sofa’s with a wide range to choose from

The 2 ladies that assisted me were patient, honest and very pleasant, which helped me such a lot.
They were both very understanding of my mobility needs, following a major stroke last year. It made the whole experience far less painful, so, a huge thank you!

Jake was very helpful and informative

Visited the store at Cardiff on 9th Jan. Staff were really helpful and not pushy at all. We found a few we liked and had advice from Jake on the different ones. We were left in peace to then make our decision and put an order in for the ‘Drift’ range. Great customer service, cannot fault them. Can’t comment on the settee yet but staff at store were great.

The store representative was very knowledgeable and supportive without being pushy and was very positive about the product we were interested in.

Amazing customer service! Very knowledgeable and so friendly! We had help from Jake, anti and aggy.

Great customer service received in store from Aggy, who was very knowledgeable and patient. I followed up today by phone and Aggy was able to help me make my decided purchase without having to travel back in to the store. Huge help as it's quite a journey!

Friendly informative team, not pushy though ready to help

Exvellent service,knowledeable staff . Great listener with understanding of my needs. Thank yo

Today Miss Anto, been gave me very nice service, excellent service and try to give all information about sofa, excellent service staff. Thank you very much Miss Anto

Exceptionally good service from Antonella at the Cardiff Newport Road. The computer system went down on the day, and was efficiently and effectively sorted out with limited fuss, which makes me very happy and confident as a customer.

It says something of Sofology Cardiff Newport Road that, when their system failed, they sorted it with my as customer, fully informed. True test of a Customer Service philosophy and approach.

Antonella made spending money very very easy! I found her to be highly knowledgeable, confident in her product and matter of fact with advice on a considerable purchase. Speaking of which, I am delighted with my sofas.

I’m VERY happy to recommend both Antonella, and the Sofology Cardiff Newport Road, with its range of furniture.

I am a repeat customer, and this time around has been even better because of Antonella and her confident.

Anto was amazing, would highly recommend dealing with her. Very knowledgeable.

Left alone to browse. Fantastic service. Excellent staff. Very knowledgeable. Would definitely recommend..

Returned to the store following a visit on Boxing Day. We were really impressed with the service we received from Jake on that day and bought the sofa from him today, he was professional, friendly and knowledgeable.

Excellent assistance from Phillip at Sofology Newport Road Cardiff.