Everyone hates the thought of going sofa shopping. The staff following you around, they keep talking to you despite your telling them your just browsing. Well it was a totally different experience at... See more
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Location
Switch locationUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
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See what reviewers are saying
Lisa was very helpful and knowledgeable about the sofas and helped us to find the right one for us, colour and size wise. She was very friendly and gave us lots of advice about how to keep our new... See more
Company replied
We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... See more
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Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, United Kingdom
4.8
Excellent
3K reviews
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Sofology only place to buy your sofa from
Our sales consultant was very patient, knowledgeable above all open and honest. Nothing was too much and on hand for any queries we had.
21 December 2025
Reply from Sofology - Cannock
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Zero Customer Service
It’s now January 5th and I’ve still received no response from Sofology, despite repeated attempts to contact them. I even had an email back, asking me if I was trying to arrange delivery! This company is awful. I’ve spent over £12,000 in 7 years, I’ll never spend another penny. And I will make sure that everyone I speak to knows to avoid them.
18 December 2025
Unprompted review
Reply from Sofology - Cannock
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Great costumer service from Lisa
19 December 2025
Reply from Sofology - Cannock
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Sunny from Cannock store was really…
Sunny from Cannock store was really helpful, sent a good amount of time talking us through everything we needed to know, happy with my choice ~ can’t wait to receive my sofa now!!
17 December 2025
Reply from Sofology - Cannock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I am waiting an urgent call from a…
I am waiting an urgent call from a manager. Twice now you have failed delivery. And when I phone they don’t know where my order is and I have a ticket raised from Saturday. I have no sofa. It’s a week before Christmas where we have family over with no where to sit.
17 December 2025
Unprompted review
Reply from Sofology - Cannock
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Shannon
Shannon, the lady who helped us on both occasions, when we first came to look and today when we purchased the sofas could not have been more helpful. Her lovely customer service and recommendations definitely encouraged us to go with sofology. She was absolutely fantastic!
15 December 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Staff friendly not pressured left to…
Staff friendly not pressured left to browse but staff helpful when needed.
11 December 2025
Reply from Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kimberley was so warm and welcoming she…
Kimberley was so warm and welcoming she made our decision easy.
12 December 2025
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful
Welcomed which was nice as other companies didn't. Sunny was great stayed with me and answered all my questions and also gave me time.
11 December 2025
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent customer service
The service we received from your employee, Storm was the reason we purchased our sofa. She was very knowledgeable, extremely helpful and friendly.
8 December 2025
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Nice products - Great Staff
Very attentive, helpful and patient staff, particularly Liz who was lovely.
Nice selection of good quality (high end), reasonably priced furniture.
30 November 2025
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Sales assistant was pushy and didn't…
Sales assistant was pushy and didn't listen completely to my housing situation so then questioned me a lot which felt uncomfortable. I had been to a different store twice previously and saw a sofa I loved so still went ahead with purchase as I wanted to get it ordered ready for my new home without delay as I'm on a tight schedule and this was the closest store at the time.
5 December 2025
Reply from Sofology - Cannock
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would appreciate the opportunity to make it right. If you'd like to discuss this further, please email us at social.media.complaints@sofology.co.uk with your review and account details.
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff were very help full and patient
1 December 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sunny was amazing
Sunny was amazing , he was helpful and informative and made us feel comfortable and we left feeling confident about our putchase
30 November 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service from Lisa and Jess
Fantastic service from Lisa and Jess. Very informative and helpful.
28 November 2025
Reply from Sofology - Cannock
Hello Peter, thank you for your review. We are so happy to hear this!
Jess is amazing!!
Myself and my boyfriend were guided through the sofa buying experience by Jess.. we visited the store twice, after the first visit she emailed me to follow up which I really appreciated it. She went above and beyond to help us pick the perfect sofa for our home, answering all our questions no matter how silly they seemed… she was warm and welcoming from the start - 10/10 customer experience, I’ve recommended friends to go the Cannock store and ask for Jess :)
22 November 2025
Reply from Sofology - Cannock
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Recliner Sofa
Kimberley was super helpful, knowledgeable and made our purchase straightforward.
The second time we have used Sofology, and they don't disappoint.
Quality furniture, friendly staff.
24 November 2025
Reply from Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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